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KEY
LEARNINGS
MODULE 1
COMMUNICATION
MATTERS
• ITS NOT EVERYTHING. ITS
ONE THING!
• BE: COHERENT,
INTERACTIVE, ENGAGING
• DON’T BE: POOR PACING,
WRONG SLIDES, LESS
PREPARATION
Presentation Zen
• Importance of spreading ideas
• Importance of simplicity,
restraint, naturalness
• Importance to creativity,
simplicity
Presentations should be….
Nothing superfluous
Minimalistic
Beauty matters
Content matters
• Adopt a child’s creativity
• Preparations
• Visuals
• Delivery
Keep messages sticky
• Simplicity
• Unexpectedness
• Emotion
• Credibility
• Concreteness
• Story
“Jobsian” Method
Tahakashi method
A presentation needs..
• Emotions along with logic
• Passion
• Enthusiasm
• Being in the moment
Go Global Or Not?
WHY NOT??
• Need to learn other languages
and law
• Volatile currencies
• Redesign the products
• Political and legal uncertainties
Why should we?
• Better opportunities
• Larger customer base
• Reduce dependencies on one
market
• Counterattack global
competitors
• Consumers going abroad
• Government policies
Which markets to enter?
Waterfall approach
• Carefully plan extension
• Less likely to strain human and
financial resources
Sprinkler approach
Used when first mover
advantage is crucial
and a high degree of
competitive intensity
prevails
Main risk: substantial
resources needed,
planning entry
strategies
BRIC Nations
BRIC
nations,Indonesia,
South Africa.
Unmet needs —>
potential markets
IDENTIFY ”INVISIBLE” CUSTOMERS
erences between marketing in developed and developing mark
20%
80%
Developed
nations
Developing
countries
Revenue from developing markets
• PepsiCo, Kellogg’s - 5-15%
• Kraft Foods - >25%
• Nestle- >$1 Billion
Key developing
markets
87% low income
groups
Was once the 2nd
largest economy
Costly
transportation
BRAZIL
RUSSIA
PROS CONS
Largest exporter of natural
gas,oil, and steel.
Growing middle class and
their salaries
Income $700/million
1. Poor infrastructure
2. Dwindling workforce
CHINA
Demand higher quality
products
Indonesia
Third fastest growing economy
14,000 islands, hot and humid climate leads to inefficient distribution
South
Africa
Bad roadsWar, famine, AIDS
VOLATILE CURRENCY
WHICH MARKETS TO ENTER?
Indirect
exporting
Direct
Exporting
Licensing
Joint
ventures
Direct
Investments
CHOICES
Indirect and direct exports
Domestic based export
merchants
Domestic based export
agents
Cooperative organisations
Export management
companies
Licensing
• Licensor issues a license to a foreign company to use a manufacturing
process, trademark, patent for a fee or royalty.
• Licensee gains production expertise/ well-known brand
Management
Contracts
Contract manufacturing
Franchising
Joint Ventures
One of the most powerful strategic tools
Good partners share “brand values” help maintain brand consistency across markets.
Direct Investment
Foreign Investment
Ultimate goal is direct ownership
1. Secures cost economies through
cheaper raw materials, incentives, etc
2. Strengthens image in host country
because it creates jobs
3. Deepens its relationship with
government, customers,local
suppliers, etc.
4. Retains full control over its investment
5. Firms assures itself itself of access to
the market
To what extent should a company adapt its
products and marketing strategies to a country?
2
ways
Global similarities
and differences
Global product
strategies
Marketing
Adaptation
• Brand name
• Product features
• Pricing
• Packaging
• Advertising
High end in USA, Mediocre in Dutchyouth in Japan,
reliability in USA
High end in China
middle class car in USA
Product adaptation
Less carbonated and sweeter in few countries
Brand element Adaptation
Global Pricing Strategies
• Price escalation
• Transfer prices
• Counterfeit products
• Gray markets
Price escalation
Set a uniform price
everywhere
Market-based and cost-based
pricing in each country
Arm’s length
price
Dumping
TRANSFER
PRICES
GRAY MARKETS
A. Harms distributor’s relations
B. Poses risks to customers
C. Accounts for 8% of total global
IT sales of $725 billion.
Counterfeit products
GLOBAL DISTRIBUTION STRATEGIES
Country of origin effects
Country of origin effects
Nissan:Japan :: Japanese driven art and engineering
Consumer perceptions
If its French, it’s stylish!
Manage International
Relations
Export
department
Global Organisation
International Division
Corporate staff
area specialist
Vice-President
President
Expertise on geographical
area
Ensures worldwide sales
of each product group
Set Goals and
Budgets
International
Subsidiaries
Subsidiary President reports
to the
Division President
Global
Integration
National
Responsiveness
ot invented’ here is a good thing, ‘Invented here’ is also a good thing, but ‘improved here’ is the be
- Jack Daniels
Stages of New-Product
Development
Challenges
• The Innovation Imperative
• New Product Success
• New Product Failure
Innovation Imperative
• Works with potential customers
• Lets employees choose projects and appoints project leaders and teams
• “Dabble” time
New-Product
Success
• Established companies use incremental companies
• New companies use disruptive technologies
What can a company do??
Well-defined product concept.
Technological and marketing
strategy.
New-Product Failure
• Ignored
• Misinterpreted
• High development costs
• Poor design
, a failed contraceptive, became a $1 Billion-a-year drug for osteop
Stages in new product
development
Idea Generation
• Greatest opportunities——>
Unmet needs
• Demand-first Innovation and
growth (DIG)
• Nokia’s “Club 10”
Concept to Strategy
• Positional map
• Rapid Prototyping
• Conjoint analysis
• Business analysis
Marketing strategy
Development
• Target market’s size,
structure,behaviour
• Planned price, distribution
strategy, marketing strategy for
1st year
• Long run sales and profit goals
and marketing-mix strategy
Development to
commercialisation
Product development
• Quality function deployment
(QFD)
• Physical prototypes
• Market testing trial, first repeat,
adoption, and purchase
frequency
• sales-wave research, simulated
test marketing, controlled test
marketing, and test markets
Commercialisation
• When (Timing)
• Where (Geographical Strategy)
• To whom (Target- market
prospects)
• How (Introductory market
strategy)
Manage new-product
development
New product development
Complete process of bringing a product to the market.
Improved or replacement products and services that maintain
or build sales.
• Identify unmet needs
• Research your ideas
• Tax efficient ways to support innovation
Managing new ideas
• Interact with others
• Interacting with employees
• Studying competitors
• Adopting creative techniques
• Use idea screening
Support innovation with finance and tax
efficient ways
A new idea should be protected with
Intellectual Property Rights (IPR)
• Adoption: an individual’s decision to become a regular
user of a product and is followed by the consumer-
loyalty process.
Steps:
1. Awareness
2. Interest
3. Evaluation
4. Trial
5. adoption
Factors affecting
• Readiness to try new
products and personal
influence
• Characteristics of the
innovation
• Organisation’s
readiness to adopt
innovations
ADOPTER GROUPS
” with teen skaters, it sold exclusively to independent shops, advertised nowhere bu
Evolution of “DOVE”
Earlier Advertisements
Silvia Lagnado, global brand director of Dove, led a worldwide
investigation into women’s responses of beauty industry.
0
0.1
0.2
0.3
0.4
Natural Feminine Pretty Sexy
Average
Attractive Good
lookin
g Cute
Beautiful
Sophisticat
ed
Stunning
Findings…
Dove Tick Box Campaign (Stage 1)
Change the way world sees beauty (Stage 2)
elieve that beauty has become too narrow in definition. We want to defy the ste
-Philippe Harousseau, Dove’s Marketing Director
Stage 3
Stage 4
“Evolution” film
WHY?
• Declining sales
• Increased competition
• Resulting advertising
clutter
• Stagnation
• Brand positioning
“Real ads by real women”
• Try the product
• What does “luxury” mean
to you?
• Explore the world around
you
Media Planning
• Oprah Winfrey dedicated a
whole show to low self-esteem
• The Ad was one of the most
downloaded commercials on
Youtube.
Bought all billboards in Grand Central Station
“..behind a 700% rise
in sales of Dove
creams in the
first half of the year
“…within a
month sales of
the Dove range
of firming
creams had doubled.”
“…surpassed $1 billion mark in 2004 global
sales… expected to gain between $60 million and
$70 million in lotion sales..”
Results..
PUBLIC RELATIONS
Global Self-esteem Fund
Brand Development System
Development
Product Category
Brand
Unilever
Building the
brand in
specific markets
Bringing the brand to life, in
marketplace
Developing idea,
innovation
SWOT Analysis
Strengths Weakness
• Unconventional
• Effectiveness of advertising
• Emotional touch
• Contradictory
• Women featured were
comparatively thin
ThreatsOpportunity
• Male customers
• Continuous
Innovation
• Risk for being called a brand for
“fat” girls
• Marketing Risk
• Undermining the aspirations
of women
Key Learnings
Take
Initiative
Global
Relevance
Case based
Marketing
Social
Sensitivity
Connect campaign to Dove Products
Move away from issues and focus more on products: Make
Dove Self-esteem Fund separate from Dove products
Keep real people and customers involved: Take advantage of
online buzz with separate websites for products and funds.
Connect women to specific products:
“How does Dove make you feel beautiful?”
Problem:
Lost control of the
campaign. The
message overpowers
the brand
Solution
Real women,
Real Beauty
Campaign to
focus on how
Dove products
help women
achieve beauty
Importance to: Customer Relations Management
Mountain Man Brewing Company: Bringing the
Brand to Light
Mountain Man Beer
Company
• Legacy brew with a strong
brand
• Premium segment market
leader in West Virginia for
almost 5o years
• Known as West Virginia’s Beer
• Family owned business
• Core customers: Blue collar
working men
High brand equity in premium segment
2% decline in revenue
4% growth in light beer segment due to youth preference
Possess 74% market share
of the overall brewing
market
84% market share in the
light beer market
Rely heavily on broadcasting market
as well as product diversification
COMPETITORS
1,56,20,253 42%
85,53,948 23%
33,47,197 9%
46,48,885 12.5%
5,57,866 1.5%
44,62,929 12%
3,71,91,077 100%
Anheuser-Busch
Miller
TOTAL
Imports
Craft/Speciality
brewers
2nd tier
Premium
Coors
East Central Region
Market Research
• Authenticity, quality, and a
unique West Virginia
“toughness”- core attributes
• Grassroots marketing is more
effective
• Brand loyalty :53%
East Central
Region
% Total
6-year
CAGR
Light
Beer
1,87,44,303 50.4 4%
Premier
Beer
73,26,642 19.7 4%
Popular 43,51,356 11.7 5%
Imported
Premium
44,62,929 12 6%
Superpremium 23,05,847 6.2 9%
Total
Barrels
3,71,91,077 100.0
Introduce light beer under
Mountain Man
Cons
• Product cannibalisation
• Brand erosion
• Loss of core customers
Pros
• Increase in revenue
• Low advertisement costs
• Cater untapped market
High advertising costs
Have to build a strong brand
revenue
Untapped markets
Introduce under a different brand name
ConsPros
Costs
• SG&A: $900,000 annually
• Advertising: $750,000 for 6
month advertising
• Variable cost: $66.93/barrel
• Variable cost of Light beer:
$66.93+ $4.69 = $71.62
• Market price of new light
barrel: $97/barrel
Revenue
• Market price: $97/barrel
• Revenue: $97- $71.62 =
$25.38
• Total Investment: $1.65 million
• Break even volume: 65,012
barrels
Risks attached
• Can get lost in the sea of new
product introductions by big
companies
• Overly Optimistic
• Advertising not aggressive
enough
Analysis after math
• Mountain Man Light Beer is expected to cover all
its investment costs and become profitable past
2007
• Uplift brand value and equity
Takeaways from this internship:
• Improved presentation skills
• Better understanding of marketing
• Fantastic case analyses
• Opportunity to work with eminent
faculty
Special Thanks
to
PROF Sameer Mathur,
IIM Lucknow
Summary

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