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IICBT
Re-Inventing Hospitality, Products & Services
Profile

• Established in Jan’07
• First independent coffee & Barista
  service school in the region
• Provide comprehensive soft skills based
  training programs to hospitality and
  leisure retail business to enhance
  competency
• Offer bespoke training services for
  franchisee in leisure retail business
Benefits to Organizations


•   Staff retention & higher performance

•   Employee productivity& knowledge

•   Enhance customer satisfaction

•   Increase in revenue

•   Reduced cost and wastage
Hospitality Programs

• Restaurant/Café Service Skills
• Art of Coffee Making
• Supervisory Skill Development
  Program
• Café Management / Restaurant
  Management
• Barista Skills Academy
• Junior Chef’s Academy ( soon)
Hospitality Programs

• Leadership & Team Building
• Customer Service Skills
• Organizational Induction Program
• Corporate Etiquette & Events
• Concept / Design / Menu
  Development
• Project Consultation
Supervisory Skills Development
            Program
Who Can Attend?

• Restaurant Supervisors & Managers
• Potential Supervisors/Managers
• Owners of F&B outlets
Course Objective

• Change the way Managers/Supervisors see
  their responsibilities and relationship with
  staff, customers and suppliers
• Focus      the      attention            of
  managers/Supervisors on the significance
  of understanding of people and how they
  work together
Course Objective, contd..

• Accentuate on the value of time
  management and clear communication
• Enlighten the importance of
  empowerment and delegation
Course Overview
• Responsibilities of a Restaurant manager and
  supervisor
• Appearance and manners
• Difference between Manager & Leader
• Time management
• Effective communication
• Handling problems and conflicts
• Motivation of employees
• Team building
Course Details
• Assessment is conducted and certificate is
  awarded upon completion of training
• Course   material   is   provided   to   all
  participants
• Duration: 12 hours, including practical
  experience in a restaurant

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IICBT Supervisor Skills

  • 2. Profile • Established in Jan’07 • First independent coffee & Barista service school in the region • Provide comprehensive soft skills based training programs to hospitality and leisure retail business to enhance competency • Offer bespoke training services for franchisee in leisure retail business
  • 3. Benefits to Organizations • Staff retention & higher performance • Employee productivity& knowledge • Enhance customer satisfaction • Increase in revenue • Reduced cost and wastage
  • 4. Hospitality Programs • Restaurant/Café Service Skills • Art of Coffee Making • Supervisory Skill Development Program • Café Management / Restaurant Management • Barista Skills Academy • Junior Chef’s Academy ( soon)
  • 5. Hospitality Programs • Leadership & Team Building • Customer Service Skills • Organizational Induction Program • Corporate Etiquette & Events • Concept / Design / Menu Development • Project Consultation
  • 7. Who Can Attend? • Restaurant Supervisors & Managers • Potential Supervisors/Managers • Owners of F&B outlets
  • 8. Course Objective • Change the way Managers/Supervisors see their responsibilities and relationship with staff, customers and suppliers • Focus the attention of managers/Supervisors on the significance of understanding of people and how they work together
  • 9. Course Objective, contd.. • Accentuate on the value of time management and clear communication • Enlighten the importance of empowerment and delegation
  • 10. Course Overview • Responsibilities of a Restaurant manager and supervisor • Appearance and manners • Difference between Manager & Leader • Time management • Effective communication • Handling problems and conflicts • Motivation of employees • Team building
  • 11. Course Details • Assessment is conducted and certificate is awarded upon completion of training • Course material is provided to all participants • Duration: 12 hours, including practical experience in a restaurant