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IICBTRe-Inventing Hospitality, Products & Services

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Profile• Established in Jan’07• First independent coffee & Barista service school in the region• Provide comprehensive soft skills based training programs to hospitality and leisure retail business to enhance competency• Offer bespoke training services for franchisee in leisure retail business

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Benefits to Organizations• Staff retention & higher performance• Employee productivity& knowledge• Enhance customer satisfaction• Increase in revenue• Reduced cost and wastage

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Hospitality Programs• Restaurant/Café Service Skills• Art of Coffee Making• Supervisory Skill Development Program• Café Management / Restaurant Management• Barista Skills Academy• Junior Chef’s Academy ( soon)

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Hospitality Programs• Leadership & Team Building• Customer Service Skills• Organizational Induction Program• Corporate Etiquette & Events• Concept / Design / Menu Development• Project Consultation

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Barista Skills Academy

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Introduction• In today’s operation of a coffee shop or a quick service restaurant (QSR) every member of staff needs to perform more than just ONE function

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Introduction• The objective of the ‘Barista Skills Academy’ is to transform each participant into a multi-tasking individual who will be able to perform multiple functions in a given restaurants/cafes’ environment:• Coffee preparation, customer service, hygiene, selling skills, situation handling and confidence building are main areas of focus

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Key Learning• Barista Skills• Service Skills• Etiquette and Manners in the Hospitality Industry• Practical training in a restaurant

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EligibilityWho can attend?• Individuals who want to start a career or seek a part time opportunities in QSR• Working individuals in F&B operations

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Course Duration• 3 months (theory & practical)• 1 month internship• Certification:• Certificate of Achievement is awarded upon attaining minimum mark of 70% on the theoretical & practical tests