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Stress Management

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Stress Management

  1. 1. STRESS MANAGEMENT<br />idil Gonder / CRM Instructor@2007<br />
  2. 2. What is “STRESS”?<br />Stress is the emotional and physical strain caused by our response to pressure from the outside world.<br />Common stress reactions include tension, irritability, inability to concentrate, and a variety of physical symptoms that include headache and a fast heartbeat.<br />idil Gonder / CRM Instructor@2007<br />
  3. 3. The physical symptoms of stress include:<br />Dry mouth <br />A pounding heart <br />Difficulty breathing <br />Stomach upset <br />Frequent urination <br />Sweating palms <br />Tight muscles that may cause pain and trembling<br />What is “STRESS”?<br />idil Gonder / CRM Instructor@2007<br />
  4. 4. Typesof Stress<br />idil Gonder / CRM Instructor@2007<br />
  5. 5. Nice To Know: <br />Job-related stress is extremely common. According to the Jobs Rated Almanac, the five most stressful jobs are...<br />Typesof Stress<br />idil Gonder / CRM Instructor@2007<br />
  6. 6. 1. President of the United States <br />2. Firefighter<br />3. Senior corporate executive <br />4. Race car driver <br />5.Taxi driver<br />The FiveMostStressfulJobs...<br />idil Gonder / CRM Instructor@2007<br />
  7. 7. The FiveMostStressfulJobs...<br />AND...<br />idil Gonder / CRM Instructor@2007<br />
  8. 8. The FiveMostStressfulJobs...<br />FLIGHT <br />CREW!<br />idil Gonder / CRM Instructor@2007<br />
  9. 9. Stages of Stress<br />ALARM STAGE<br />As you begin to experience a stressful event or perceive something to be stressful psychological changes occur in your body. This experience or perception disrupts your body’s normal balance and immediately your body begins to respond to the stressor(s) as effectively as possible.<br />idil Gonder / CRM Instructor@2007<br />
  10. 10. RESISTANCE STAGE<br /> During this stage your body tries to cope or adapt to the stressors by beginning a process of repairing any damage the stressor has caused. <br />Stages of Stress<br />idil Gonder / CRM Instructor@2007<br />
  11. 11. EXHAUSTION STAGE<br /> During this stage the stressor is not being managed effectively and the body and mind are not able to repair the damage.<br />Stages of Stress<br />idil Gonder / CRM Instructor@2007<br />
  12. 12. Stages of Stress<br />idil Gonder / CRM Instructor@2007<br />
  13. 13. Stress and Performance<br />Two effects of connection:<br />*energising to increase<br /> performance<br />*interfering which detracts<br /> from performance<br />idil Gonder / CRM Instructor@2007<br />
  14. 14. Stress and Performance<br />panic<br />idil Gonder / CRM Instructor@2007<br />
  15. 15. Dealing With Stress<br />T is for &quot;Tune in&quot; - Get into the habit of noticing early signs of stress. <br />A is for &quot;Analyze&quot; - Think about the source or causes of your stress. <br />R is for &quot;Respond&quot; - Deal with the cause of your stress, and its effects on you. <br />P is for &quot;Prevent&quot; - Develop good stress-reduction habits for a healthier lifestyle.<br />idil Gonder / CRM Instructor@2007<br />
  16. 16. AVOIDENCE<br />TIME MANAGEMENT<br />DIET AND EXCERCISE<br />TELL SOMEONE<br />Dealing With Stress<br />idil Gonder / CRM Instructor@2007<br />
  17. 17. PRIORITISE<br />SELF EXAMINATION<br />RELIGION <br />Dealing With Stress<br />idil Gonder / CRM Instructor@2007<br />
  18. 18. Dealing With Stress<br />idil Gonder / CRM Instructor@2007<br />

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