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ENTERPRISE OPERATIONAL INTELLIGENCE
SERVICE CONTRACTS
Contract Quotation
Coverage and SLAs
Pricing, Pro-Rata, Entitlements...
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IFS Service Providers Solution Map pdf

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IFS Service Providers Solution Map

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IFS Service Providers Solution Map pdf

  1. 1. ENTERPRISE OPERATIONAL INTELLIGENCE SERVICE CONTRACTS Contract Quotation Coverage and SLAs Pricing, Pro-Rata, Entitlements Preventive Maintenance Plans Invoice & Billing Rules Renewals, Evergreen, Seasonal Revision Control & History CALL HANDLING Case Management Customer 360 View Appointment Booking Knowledge Management Workflow Rules Escalations Customer Self-Service FIELD SERVICE Dispatch & ETA Job Tracking/Routing Parts & Labor Meter reading eForms & Surveys Online/offline Pictures, Videos Notes REPAIR CENTER RMA return Advanced Exchange Loaners Refurb Ship/Receive/Pick Reverse Logistics Warranty Recovery Repair Workflow WORKFORCE MANAGEMENT Dynamic Schedule Optimization Resource Planning & Forecasting Capacity/Performance Analysis Interactive Dispatch Board Mapping/GPS/Traffic Competence Management Time & Attendance BUSINESS PROCESSES APPLICATION SOLUTIONS RESOURCE SCHEDULING MARKETING & SALES SERVICE DELIVERY OPERATIONS CUSTOMER SUPPORT ORDER ENTRY PROJECT MANAGEMENT Project Planning Estimating Work Breakdown Structure Equipment Rental INSTALLED BASE ASSET MANAGEMENT Serial Tracking Lifecycle Management Complex Product Structure Multi-level Warranty Project Accounting Budget & Forecasting Progress Billing Revenue Recognition Finance & eInvoice Collaboration Document Management Spare Part Management, Inventory & Van stock Procurement Manufacturing

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