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58th ICCA Congress | Achieving a winning sales & service performance culture

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58th ICCA Congress | Achieving a winning sales & service performance culture

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A high-performance sales and service culture are important because of the efficiency, effectiveness, and productivity of an organization’s sales & service force has a direct and significant impact on revenue. The focus on this one-hour high impact learning session will be on the attainment of a high-performance sales & service culture & mindset, working together as a focused aligned team, resilience, adaptability and optimism during disruptive times.

Develop higher self-awareness to improve personal effectiveness and reactions while decoding the hidden language of emotions; leading to impactful buy-in and support from the sales and leadership team.
Embrace trust as an important element to the change process and how it can be developed further between you, your sales team and your customers
Discover how optimism, resiliency and mental toughness increases personal energy and sales efficiencies during disruptive times.

A high-performance sales and service culture are important because of the efficiency, effectiveness, and productivity of an organization’s sales & service force has a direct and significant impact on revenue. The focus on this one-hour high impact learning session will be on the attainment of a high-performance sales & service culture & mindset, working together as a focused aligned team, resilience, adaptability and optimism during disruptive times.

Develop higher self-awareness to improve personal effectiveness and reactions while decoding the hidden language of emotions; leading to impactful buy-in and support from the sales and leadership team.
Embrace trust as an important element to the change process and how it can be developed further between you, your sales team and your customers
Discover how optimism, resiliency and mental toughness increases personal energy and sales efficiencies during disruptive times.

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58th ICCA Congress | Achieving a winning sales & service performance culture

  1. 1. Achieving a Winning Sales & Service Performance Culture Houston USA, Oct 28, 2019 Jonathan Low CSP PCC
  2. 2. www.GlobalSuccessLearning.net Confidentiality This presentation is solely for the learning and development purpose of the intended recipient, as part of the overall conference experience at the 58th ICCA Congress in Houston USA. I would greatly appreciate that this presentation is not be reproduced, forwarded or shared with others who are not present in Houston, USA. Thank you for the opportunity to be of service to you. Look forward to visit and speak at your next conference / home country next. Have an amazing journey ahead, developing a Winning Sales and Service Performance Culture. Wishing you success always. Jonathan Low, CSP PCC Email: jon@globalsuccesslearning.net
  3. 3. Vision MaldivesMexico
  4. 4. 4 What does a Winning Sales & Service Performance Culture means to you?
  5. 5. Achieving a Winning Sales & Service Performance Culture
  6. 6. + Sales Performance Metrics
  7. 7. Ownership & Self Mastery
  8. 8. Year 2022
  9. 9. ©SixSeconds Six Seconds EQ Model
  10. 10. Take 100% Responsibility Event + Response = Outcome E + R = O
  11. 11. Collaboration
  12. 12. 13 Partnership & Collaboration
  13. 13. 14
  14. 14. 15
  15. 15. 16
  16. 16. 17 Your Linkedin Social Connection
  17. 17. 18 Your Linkedin Social Connection
  18. 18. LinkedIn Social Selling Index https://www.linkedin.com/sales/ssi
  19. 19. https://www.linkedin.com/sales/ssi
  20. 20. Moving Conversations
  21. 21. “Take good care of your associates and they will take care of your customers” J W Marriott
  22. 22. CELEBRATION
  23. 23. Bill Marriott - Success Rule #2 Publicly celebrate the successes of those around you. Privately celebrate your own.
  24. 24. Copyright (c) 2010 -16 MTRI(USA) Mental Toughness for Sales Performance
  25. 25. 29 Mental Toughness for Leadership Performance
  26. 26. Houston Grafitti Park
  27. 27. Houston Rockets Team Success
  28. 28. 33 What is one action you will take to achieve a Winning Sales and Service Performance Culture?
  29. 29. Vision
  30. 30. Contact info: Jonathan Low CSP PCC Global Speaker, Success Coach Email: jon@globalsuccesslearning.net LinkedIn: www.linkedin.com/in/jonathanlow www.GlobalSuccessLearning.net
  31. 31. www.GlobalSuccessLearning.net Confidentiality This presentation is solely for the learning and development purpose of the intended recipient, as part of the overall conference experience at the 58th ICCA Congress in Houston USA. I would greatly appreciate that this presentation is not be reproduced, forwarded or shared with others who are not present in Houston, USA. Thank you for the opportunity to be of service to you. Look forward to visit and speak at your next conference / home country next. Have an amazing journey ahead, developing a Winning Sales and Service Performance Culture. Wishing you success always. Jonathan Low, CSP PCC Email: jon@globalsuccesslearning.net
  32. 32. Achieving a Winning Sales & Service Performance Culture Houston USA, Oct 28, 2019 Jonathan Low CSP PCC

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