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INFORMATION SYSTEM
FOR MANAGERS
BUSINESS PROCESS OF
E-COMMERCE SITE
By:-
Abhik Baijal 16BSP0050
Akash Singh Rathore 16BSP0...
CONTENT
•BUSINESS PROCESS REENGINEERING
•AS-IS OF E-COMMERCE SITE
•ANALYSIS AS-IS OF E-COMMERCE SITE
•TO-BE OF E-COMMERCE ...
What Business process re-
engineering (BPR)?
• Business process re-engineering (BPR) is a business
management strategy, or...
Business Process Re-engineering Cycle
•Step-1: Identify Processes
•Step-2: Review, Update and Analyze As-Is Process
•Step-...
ANALYSIS OF AS-IS DIAGRAM
• The process starts off when the customer places the order.
• The ordered item is moved into th...
AS-IS DIAGRAM
ORDER PLACED
ONLINE
ADD TO CART
PAY-
MENT
STOCK VERIFICATION
DELIVERY
SHIPPING
CUSTOMER
VARIFFICATION
ARRANG...
ANALYSIS OF TO-BE DIAGRAM
• The process starts off when the customer places the order.
• The ordered item is moved into th...
TO-BE DIAGRAM
ORDER PLACED
ONLINE
ADD TO CART
PAY-
MENT
STOCK VERIFICATION
CUSTOMER
VARIFFICATION
SHIPPING
DELIERY
ARRANGE...
SCHEMA DIAGRAM
Customer Schema Diagram
Item Schema Diagram
Serial
Number
Customer
ID
Customer
Name
Customer
Address
Custom...
CONCLUSION
• We analyzed the as-is dataflow model of
business process and also found out some to-
be flow model for effect...
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E-commerce business process

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E-commerce business process

  1. 1. INFORMATION SYSTEM FOR MANAGERS BUSINESS PROCESS OF E-COMMERCE SITE By:- Abhik Baijal 16BSP0050 Akash Singh Rathore 16BSP0193 Archisman Dash 16BSP0455 Kunal Chandra 16BSP1234 Kushagra Vashney 16BSP1247 Shikhar Mehta 16BSP2348
  2. 2. CONTENT •BUSINESS PROCESS REENGINEERING •AS-IS OF E-COMMERCE SITE •ANALYSIS AS-IS OF E-COMMERCE SITE •TO-BE OF E-COMMERCE SITE •ANALYSIS TO-BE OF E-COMMERCE SITE •SCHEMA DIAGRAM •CONCLUSION
  3. 3. What Business process re- engineering (BPR)? • Business process re-engineering (BPR) is a business management strategy, originally pioneered in the early 1990s, focusing on the analysis and design of workflows and business processes within an organization. • BPR aimed to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become world- class competitors.
  4. 4. Business Process Re-engineering Cycle •Step-1: Identify Processes •Step-2: Review, Update and Analyze As-Is Process •Step-3: Design To-be Process •Step-4: Test and Implement To-Be Process
  5. 5. ANALYSIS OF AS-IS DIAGRAM • The process starts off when the customer places the order. • The ordered item is moved into the cart. • The next step is payment option where the customer can either select online payment or cash on delivery (COD). • If the payment is done via online then, stock verification is done. • Once verified the item’s availability is measured. If yes, then it’s sent out for shipping. If no, then the item is arranged and shipped. • The item is shipped to the desired location, and out for delivery. • Here if the customer did not make the payment online then, the customer will make payment via cash on delivery (COD). • Customer verification is done via signature or identification proofs. • Then the item reaches the customer and the process stops.
  6. 6. AS-IS DIAGRAM ORDER PLACED ONLINE ADD TO CART PAY- MENT STOCK VERIFICATION DELIVERY SHIPPING CUSTOMER VARIFFICATION ARRANGE PRODUCT COD PAYMENT AVAILABLE COD YES YES NO START STOP
  7. 7. ANALYSIS OF TO-BE DIAGRAM • The process starts off when the customer places the order. • The ordered item is moved into the cart. • The next step is payment option where the customer can either select online payment or cash on delivery (COD). • If the payment is done via online then, stock verification is done. • Once verified the item’s availability is measured. If yes, then it’s sent out for shipping. If no, then the item is arranged and shipped. • The item is shipped to the desired location, and out for delivery. • Here if the customer did not make the payment online then, the customer will make payment via cash on delivery (COD). • Customer verification is done via signature or identification proofs. • Then the item reaches the customer. – If the customer is not satisfied with the item then, he returns the product via reverse logistics. – The returned product goes into the stock availability process part and hence stops.
  8. 8. TO-BE DIAGRAM ORDER PLACED ONLINE ADD TO CART PAY- MENT STOCK VERIFICATION CUSTOMER VARIFFICATION SHIPPING DELIERY ARRANGE PRODUCT COD PAYMENT AVAILABLE COD YES YES NO START STOP RETURN
  9. 9. SCHEMA DIAGRAM Customer Schema Diagram Item Schema Diagram Serial Number Customer ID Customer Name Customer Address Customer City Pin Code Phone Number Serial Number Customer ID Item ID Price Model Company Delivery Date
  10. 10. CONCLUSION • We analyzed the as-is dataflow model of business process and also found out some to- be flow model for effective business process. Through this project, we built up a better understanding of how the business dataflow model works and how we can improve it further.

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