David Cornish Techniche

2. EV Charging Infrastructure Reliability
and Customer Experience
David Cornish, Head of Product

3. EV charging is unreliable …
“EV owners rated the UK
public charging network
2.16 out of 5”
Electric Vehicle Association
“Up to 23% of
chargers non-
functional at any
one time”
University of
California
“33% of prospective EV
owners cite unreliable
chargers as a major
obstacle” Cars.com
“Reliability is the
key factor for EV
drivers” RAC
“57% of EV drivers
believe the current
charging
infrastructure is not
fit for purpose”
Forbes

4. … and the customer experience is poor
EV Driver Problems
Uneven
distribution
Accessibility
Charging
time
Costs
Charger
anxiety
Congestion
EV driver problems

5. 5
It’s more than
just the
charger
It’s more than
just the
charger

6. Isolated systems
Monitoring
System Operating
System
Ticketing
System
Maintenance
System
Asset
System
Manufacturer
System
Contractor
System

7. Email, email everywhere …
January 2021 7
1st Line
Log Call in CRM
1st Line Support
Available
in Apps
2nd Line
Triage. Remote reset?
Driver
Arrange Site Visit
& update status in CRM
Issue
Resolved?
Replace
Existing
Hardware
Update
Status in CPO
4th Line
Contractor for
On-Site Visit
Issue Resolved?
CPO
3rd Line
Detailed Technical
Analysis
Issue Resolved?
MANUFACTUR
ER
FACILITIES
Issue
Resolved?
HELP
DESK
N
Y
Monitoring Y
N
N
N
Y
Y
Log work order into
own ticket
system
Raise Work Order
& assign work
to technicians
Technician attends
site, assess
fault & remedy
Log work order Remote Fix
Charger Back in use
Close work order
Y

8. … but no visibility or control

9. Rapid expansion of EV charger numbers

10. What could be the solution?

11. Techniche EV Charging Asset Maintenance Management
40,000+ retail sites
across 38 countries
$1B+ annual
maintenance managed
Trusted by major retailers worldwide to manage maintenance.
Now available for owners and operators of EV charging infrastructure.

12. Connected systems
Monitoring
System
Operating
System
Ticketing
System
Maintenance
System
Asset
System
Manufacturer
System
Contractor
System

13. Work order example

14. In-built business intelligence

15. Benchmarking

16. What does the future hold?

17. David Cornish, Head of Product
technichegroup.com