1. Evaluate the situation presented below. Applying the
recommendations provided in Chapter 11 of
Simply Said
and anything else you have learned about communication at
work, construct emails using complete email format as follows
(typed, either on this page or as a separate sheet). (Assume any
details, names, etc. you need to complete the response).
Email #1:
You are Manager of retail outlet in a chain of clothing stores
around the U.S. You are experiencing backlash from
complaints launched against the company around the U.S. about
discriminatory practices. Employees have filed lawsuits against
the company (not against your specific store but generally
against the company). This situation is creating bad publicity
for the store which you manage, lowering employee morale, and
generating ill-will among customers. You want to express your
frustration and concern to the Human Resources (H.R.) Manager
who is responsible for your geographic area. Your company has
a policy that messages of this nature should be transmitted via
email.
Draft an email to the H.R. Manager in which you present your
position.
Level of formality
: the H.R. Manager is at a higher level in the company than you
are and your supervisor, the V.P of Retail, has instructed you to
email the H.R. Manager directly with a cc: to him/her.
Tone:
professional, concerned, frustrated, seeking guidance and
reassurance
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2. ---------------------------------
Email #2
: You are the Human Resource Manager who has received email
#1.
Draft an email response in which you acknowledge that A & F
is aware of the repercussions and is working on specific
measures to resolve the situation.
Level of formality
: the H.R. Manager is at a higher level in the company than you
are and your supervisor, the V.P of Retail, has instructed you to
email the H.R. Manager directly with a cc: to him/her.
Tone
: professional, empathetic, informative, reassuring