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Presentatie titel Rotterdam, 00 januari 2007 Methods and tools for human centered ICT: from human values to real-life innovation Ingrid Mulder, Peter van Waart, Bas Leurs, & Sunil Choenni School of Communication, Media & IT Rotterdam University D-CIS Human Factors day 2008, Delft 10 September 2008

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Human Centered ICT <ul><li>Community-driven innovation </li></ul><ul><li>Emphasizing social responsible innovation </li></ul><ul><li>research in the field of human-computer interaction and intelligent environments </li></ul><ul><li>exploiting these technologies to understand user behavior and user experience </li></ul><ul><li>as well as informing the design of innovative technology and interactive media </li></ul>

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<ul><li>An approach that supports the entire development process with user-centered activities in order to create applications which are easy to use and have added value to the intended users </li></ul>User centered design design planning analysis and requirements human values real-life evaluation

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Human centered perspective <ul><li>Extends the user-centered design paradigm </li></ul><ul><li>Understanding behavior is increasingly important </li></ul><ul><li>Involvement of users in the design, development, and evaluation of innovative technologies and interactive media is crucial. </li></ul><ul><li>Co-creation </li></ul><ul><li>Designing for the real world </li></ul>

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Designing for the real-world <ul><li>In all stages of human centered design, methods are required to elicit information from and about users that are not as such available. </li></ul><ul><li>It concerns both methods to obtain information about needs, desires, capabilities and limitations of people in an early stage of the design process, </li></ul><ul><li>and methods for validating/evaluating the design in later stages of the co-creation process. </li></ul>

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<ul><li>Method and tools </li></ul>

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Human-centered ICT toolkit <ul><li>A guide to easily get an overview and understanding of user centered design and evaluation methods for interactive software and media. </li></ul><ul><li>An overview of methods, tools and techniques available in literature. </li></ul><ul><li>An overview of methods, tools and techniques learned and applied in CMI courses </li></ul><ul><li>An overview of techniques and tools being employed in different IT- and media enhanced sectors (i.e., student projects). </li></ul>

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Mapping the tools

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Reference Cards

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not just another handbook on human centered design

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HCI is an emerging field <ul><li>Traditionally, HCI has been concerned with designing interactive systems for the workplace </li></ul><ul><li>Changing focus; </li></ul><ul><ul><li>Changing computers </li></ul></ul><ul><ul><li>Changing lives </li></ul></ul><ul><ul><li>Emerging technology </li></ul></ul><ul><ul><li>Role of context </li></ul></ul><ul><ul><li>Different user roles </li></ul></ul>

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Looking beyond conventional methods <ul><li>In order to cope with the dynamics of real-life innovation, researchers as well as designers increasingly find themselves looking beyond conventional methods to address user needs and requirements. </li></ul><ul><li>On the one hand we use and develop creative research tools to get customer insight </li></ul><ul><li>On the other hand we exploit the capabilities of ‘emerging technologies’ in the development of innovative measurement techniques and tooling. </li></ul>

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Photo-ethnography <ul><li>… as an example of a research methodology that gives valuable insight in user behavior. It helps people to express themselves by using photography, providing deep insight into their lives, needs, and motivations. </li></ul>

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Photo-ethnography <ul><li>Observational method; &quot;watching&quot; rather than &quot;asking&quot; </li></ul><ul><li>Participants interact with product or solutions to need </li></ul><ul><li>Participant take video of relevant situations under study, e.g. their pet, their car, etc. </li></ul><ul><li>Diary kept, & report behavior and attitudes to interviewer </li></ul><ul><li>however… </li></ul>

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However, <ul><li>Mobile phones with camera functionality are currently widespread available and image resolution has been increased up to 5 megapixels; </li></ul><ul><li>these personal devices are therefore most conveniently situated for capturing (real-time) personal experiences in a less obtrusive and easy way. </li></ul>

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Research on social safety… <ul><li>Respondents take their mobile phone with them </li></ul><ul><li>Make a picture at places they feel insecure.. </li></ul>

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Strengths and weaknesses <ul><li>Use of personal devices enables ‘self-report’, no observer needed </li></ul><ul><li>Pictures might include automatic descriptions of the location, time, and annotated later on. </li></ul><ul><li>Weblog as diary f acilitates data collection and analyses </li></ul><ul><ul><li>No transcriptions needed </li></ul></ul><ul><li>Watching user behavior (mediated instead of direct observation) can reveal good insights about their attitudes. </li></ul><ul><li>Participants get highly involved in study, and maybe more aware of their behaviour. </li></ul><ul><li>Somewhat forced environment as people may modify behavior </li></ul>

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In conclusion <ul><li>Having state of the art knowledge on methods of human centered design, students are enticed to exploit common available tools and techniques </li></ul><ul><ul><li>e.g., RFID, Bluetooth, mobile phones, logging </li></ul></ul><ul><li>and develop their own measurement tool and validate it in real-life context. </li></ul><ul><li>Results from such in-situ evaluation are used to polish one’s measurement techniques and consequently contribute to the methodological innovation of the Human Centered ICT toolkit. </li></ul>