Hardly a provider of human capital or workforce management has missed the tsunami of mobile applications, connecting smartphones or tablets to HCM applications over the cloud. These always-handy “in-your-pocket” applications can provide immediacy and 24/7 accessibility to both managers and workers. But what does this mean for your organization? Neither HR nor IT departments can afford to give employees access to this plethora of applications without serious planning. This webinar looks at the areas that need to be addressed in moving to a mobile workforce. Join Dr. Katherine Jones, longtime industry analyst covering HCM technology at Bersin by Deloitte, Deloitte Consulting LLP, to review the critical areas underlying a mobile strategy and deployment in your organization. You will learn: Criteria in developing a mobile strategy for your organization. Device management: Who’s responsible. The impact of BYOD (bring your own device) vs. corporate-supplied mobile devices. Planning for security and cost. Cost ramifications. Bersin by Deloitte delivers research-based people strategies designed to help leaders and their organizations in their efforts to achieve exceptional business performance. Our WhatWorks® membership gives Fortune 1000 and Global 2000 HR professionals the information and tools they need to design and implement leading practice solutions, benchmark against others, develop their staff, and select and implement systems. A piece of Bersin by Deloitte research is downloaded on average approximately every minute during the business day. More than 5,000 organizations worldwide use our research and consulting to guide their HR, talent and learning strategies. For more information, please visit http://www.deloitte.com/bersin or http://www.bersin.com.

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2. Dr. Katherine Jones
Researcher and Senior Manager, HCM Technology
Bersin by Deloitte, Deloitte Consulting LLP

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6. Dr. Katherine Jones
Researcher and Senior Manager,
HCM Technology
Bersin by Deloitte, Deloitte Consulting LLP

7. 7
There’s an app for that…and
that …and that:
Managing Mobile in the
Workplace
Katherine Jones, Ph.D.
Bersin by Deloitte
Deloitte Consulting LLP

8. 88
15,120
23,657

9. 9
Work Meets the Employee
Wherever he or she is

10. 10
Mobile Today
 Mobile use is a train that cannot be stopped
 Mobile apps have become ‘stove-piped” or “silo-ed” – like
talent management used to be
 Conundrum:
- Multiple applications
- Multiple devices

11. 11
Agenda
 Criteria in developing a mobile strategy for your
organization
 Device management: Who’s responsible
- The impact of “BYOD” (bring your own device) vs. corporate-
supplied mobile devices
 Planning for security
 Cost ramifications

12. 12
Criteria in developing a mobile
strategy for your organization
 The HR Strategy
- Managers
- Employees
• Hourly
• Salaried
 The Corporate Mobile Strategy
 The Communication Strategy
Don’t Make Decisions in Isolation!

13. 13
Planning Your Strategy
 Is mobile access strategic in other areas of my
organization today?
 Do we have a corporate policy in place on mobile phone
access to corporate data? On transacting decisions via
mobile?
 Is it critical to HR/TA/TM staff to have instant
access/response capabilities for HCM-related questions?
Is it perceived as critical by the Cxx level?
 How many separate mobile apps should each manager,
e.g., have to manage his or her team?
 Are there business risks from dropped data
transmissions, mobile network downtimes, or sluggish
performance?



14. 14
Device Management: Who’s Responsible
 “BYOD” – Bring Your Own Device
- Will you support the device?
- Will you cover mobile provider costs?
- Will you replace your employee’s device?
- Will the organization assume ownership of the device?
 Corporate-provided Devices
- Will you provide devices? How many and what kind?
- Are there “approved devices”? Approved carriers?
- Do you want to provide upgrades? Support? Replacement?

15. 15
Employee Use of Mobile at Work
Applications
 If the employee uses his or her own device, do we support the
application on it?
 Do only certain employees get mobile access to HR applications?
What constitutes “need to know” vs. “need to transact”?
 Do all employees get access to Employee Self-Service applications
via mobile?
 How can I get just-in-time on the job training to employees easiest
and most consistently via smartphones?

16. 16
Planning Ahead
 Is it advantageous for
line employees to use
their mobile devices to
clock in and out?
- Geolocational support
required
 Mobile clock-in like
boarding passes

17. 17
Managing Mobile Technology
 Do we have a corporate policy in place on mobile phone
access to employee data? For mobile-phone/device ability
to transact?
 Who “owns“ responsibility for mobile phone support? IT?
 Is there a corporate policy on which devices IT will
support? Or which mobile interfaces are supported? Can
users expect to use whatever device they own to transact
business decisions on their own network? Your network?

18. 18
Managing Mobile Technology, cont.
 Is mobile phone distribution automatic upon
hire??? Do all get new “supported-only” phones?
 Can/should they have corporate app interfaces on
their private mobiles?
 Is there a limit to the number of different product
apps the phone we use most will accommodate?

19. 19
IT-related Considerations
 Are there product performance ramifications with
mobile phones joining the normal computer access
to our SaaS applications? To our on-premise
applications were we to add mobile there as well?
 What should my SLA’s look like in managing a mobile
strategy? What uptime, response time, and performance
figures are standard in my organization?
 How does the vendor support the application interfaces
per device? Automatic downloads?
 What is our corporate policy on replacement, breakage,
ownership (when the employee leaves) of the mobile
devices?

20. 20
Other HR Considerations
 Are there ergonomic or other issues with moving
transactions to the mobile device?
 Are we further eroding work-life balance among
employees?

21. 21
Security
 How do I ensure that only appropriate data is available
over a mobile phone/device?
 What do we do if the phone is lost or stolen? What is our
replacement policy?
 What, if any, is the impact on our current corporate
policies for secure remote access?
 What policies on mobile password use and protection
need to be in place? Do we require multifactor
authentication using a physical token?

22. 22
Cost Ramifications
 How many separate mobile apps (both because of
different device types and by different applications) did
your company procure?
 Do you now fully support your employee’s mobile
program’s cost? Break/fix costs? Mobile replacement?
Upgrades?
 How do we pay for each instance of the app on
employee’s devices? One per device or one per
employee? How are employee use changes made as
employees leave the company?
 What does a global mobile policy look like for my
organization?

23. 23
The Business Case
 How do you articulate the business problems you were
trying to solve?
 What data and metrics shall I present to my leadership in
proposing a mobile access/transaction strategy?
 Can mobile phones replace our corporate land lines for
office workers?
 What will I use to measure success of
results?

24. 2424
What Research Tells Us

25. 25
Top 5 Areas for HR Mobile
Investment
Source: Managing Talent Through Technology: HCM Buying Trends in 2013. Katherine Jones. Bersin by Deloitte. May, 2013.

26. 26
Summary
 Consider the corporate
strategy – and the global
strategy
 What and how many
business applications can
be/should be accessed
mobilely
 Consider the ramifications
for security and privacy
 Look before you leap!

27. 27
About Deloitte
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Copyright © 2013 Deloitte Development LLC. All rights reserved.
Member of Deloitte Touche Tohmatsu Limited
Thank you!
Questions?
eMail: Kathjones@deloitte.com
Twitter: katherinejones
LinkedIn: Katherine_Jones

28. 2828
This publication contains general information only and Deloitte
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business, financial, investment, legal, tax, or other professional
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Deloitte shall not be responsible for any loss sustained by any
person who relies on this publication.

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