The right learning delivered at the right time can have a significant impact on productivity, but when wrong, it can be a costly distraction. Organizations looking to create a competitive advantage have to deliver differentiated solutions to their people. As jobs become more specialized and the workforce increasingly diverse, the time for cookie-cutter learning programs has passed. To really increase the productivity of people in your organization, their experience needs to be personalized — the information and recommendations they receive and the actions they take must all be relevant and helpful. Context-aware learning combines situational and environmental information with other information to proactively offer enriched, usable content, functions and experiences that are hyper-personalized and relevant to the receiver. By leveraging a broad range of information about an individual, this tailored learning creates significantly greater value. Join Steve Parker, SPHR, and vice president at SumTotal Systems, the world’s leader in learning and the first provider of context-aware HR technology, to learn how to drive greater impact with your learning programs through context. You’ll learn: How data drives context, and how to get the right data fast. Why the right technology is important, and why you don’t have to get rid of what you already have. How to put people, not process, at the center of your learning programs. Join us for an exciting webinar on this significant breakthrough in learning delivery and break free from one-size-fits-all learning. With SumTotal, talent is boundless.

1. Driving Productivity With
Context-Aware Learning
11/14/13
Steve Parker, SPHR
Page 1
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

2. About The Presenter
Steve Parker, SPHR
Steve is a former HR executive and a vice president at SumTotal Systems, where he
uses his background and deep understanding of successful HR strategies, processes,
and technologies to deliver remarkable results to customers.
He has directly helped organizations of all sizes, including numerous small businesses
and nearly half of the Fortune 100, achieve better results through their people, and
has global experience in every industry. He has redesigned HR processes and
technology for some of the world's best places to work, and has led efforts to drive HR
solution education and awareness globally.
Steve has developed his unique, cross-functional HR perspective from leading several
strategic HR functions and initiatives for various organizations throughout his career,
including Talent Acquisition, Performance Management & Leadership Development,
Talent Management & Succession, and HR Operations. He is a former member of
the United States Army Special Operations Command, a Senior Professional in
Human Resources (SPHR), a certified Human Capital Strategist (HCS), and
sometimes travels the world in search of adventure like Caine from Kung Fu.
Page 2
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

3. Agenda
① Why learning is important again
② How to put people, not process, at the center of your
talent programs
③ How to deliver content in context
④ How data drives context, and how to get the right data
fast without getting rid of what you already have
Page 3
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

4. Learning’s Resurgence
Page 4
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

5. 66%
Of CEOs say the lack of
the right skills is their
biggest talent challenge
Source: Corporate Leadership Council, 2012
Page 5
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

6. 1/5
Report a high negative
impact on their ability to
meet client needs
Source: Manpower, 2013
Page 6
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

7. Learning Drives The Success Of All Talent
Processes
What learning will help me fill
in the gaps in my new role?
On-Boarding
What new skills, training ,
or certifications are
required?
Internal
Mobility
Goal Setting
Who else in the
organization should
I be working with?
Learning
What learning activities
will most effectively
increase my
readiness?
Succession
Planning
What specific
activities have
helped others be
successful?
Performance
Management
Development
Planning
Page 7
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
What should I do to
improve my
performance in this
specific area now?

8. 2x
Organizations with integrated
learning and talent systems are twice
as likely to have strong business
results
Source: Bersin By Deloitte, 2012
Page 8
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

9. $8B
Annual spend on HCM
Software
Page 9
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

10. 67%
Don’t think HCM software
helps them do their jobs
better
Source: Penn Schoen Berland, 2012
Page 10
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

11. Poll Question
What’s the highest level of value you are getting from your
talent systems infrastructure today?
①
②
③
④
Little Or Unclear
Automates Important Functions & Processes
Provides Cross-Functional Insight
Helps People Be Better At Their Jobs & Drives Productivity
Page 11
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

12. Talent Management
Isn’t Good Enough
Page 12
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

13. It’s Time For
Talent Expansion
TM
Page 13
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

14. ROI
Increased productivity
Improved adoption &
engagement
Nearly triple the ROI
Talent Expansion
Talent Management
Traditional
HCM
Core Tracking +
Reporting
1980
+ Improved UI
2000
+ Context &
Pervasiveness
2012
Page 14
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

15. USABILITY
Most
UX
=
Be easy to use
Page 15
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

16. USABILITY
SumTotal
UX
=
Be easy to use
+
CONTEXT
Deliver immediate
value to the end
user
Page 16
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
+
PERVASIVENESS
Be available where &
how users already
work

17. 1.
Context
Similar to Amazon and other consumer technology, the system understands the
users profile and what they are trying do and can offer relevant advice and
actions to help the user be more effective
Page 17
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

18. Page 18
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

19. Page 19
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

20. Page 20
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

21. One size fits all doesn’t work. We thought offthe-shelf was easier, but now companies are
realizing that off-the-shelf talent management
practices are more difficult to see real results
from...
Source: Towers Watson
Page 21
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

22. 1.
2.
Context
Similar to Amazon and other consumer technology, the system understands the
users profile and what they are trying do and can offer relevant advice and
actions to help the user be more effective
Pervasiveness
Instead of making users come to the system, the system can use “widgets” and
mobile capabilities to deliver functionality to the user wherever they are working,
even in other, non-SumTotal systems
Page 22
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

23. Context-Aware Learning
Page 23
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

24. Context-Aware Learning
Page 24
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

25. “I could
not do my
job
without
it.”
Page 25
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

26. Context-Aware Learning Drives The Success Of
All Talent Processes
Learning & Performance
Provide right-time relevant learning
and social connections
Productivity
Talent Acquisition & Succession
Create talent pools dynamically
and assign targeted development
activities
Engagement
Workforce Management
Schedule your best resources based
on availability AND capability
200%
40%
Promotions
75%
Source: Bersin by Deloitte
Page 26
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

27. Content In Context
Page 27
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

28. 20%
Of organizations state
learners need to connect
with learning resources on
a daily basis to effectively
perform their job
Source: Brandon Hall Group, 2013
Page 28
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

29. 60%
of all L&D spending is
now spent on “nonclassroom” content and
programs
Source: Brandon Hall Group, 2013
Page 29
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

30. 3 Emerging Trends In Content Development
1. Integrating social
media and social
learning into elearning courses

31. 3 Emerging Trends in Content Development
2. Adding more scenariobased learning

32. 3 Emerging Trends in Content Development
3. Creating shorter
courses

33. What We Learned from
About Content
MOOCs
Crowd-sourced interaction and feedback
often drives more effective learning than
rigid pre-developed content

34. What We Learned from
About Content
MOOCs
Multiple “instructors” and cross-disciplined
participants help provide debate and
perspective

35. Mobile Is Taking Over
9
8
#
(in billions)
7
6
Population
Mobile
PC
TV
5
4
3
2
1
0
1973
1993
2013
Page 35
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

36. 62%
of workers use their own
smart phone for work, and
this number is expected to
rise
Source: Brandon Hall Group, 2013
Page 36
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

37. The learning functions’ role isn’t to create
programs and courses, it’s to create a learning
ecosystem, where people can share content and
learn effectively.
Source: Brandon Hall Group, 2013
Page 37
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

38. Data Drives Context
Page 38
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

39. Page 39
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

40. 75%
of organizations use more
than three HR systems
Source: Forrester Research, 2011
Page 40
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

41. LACK OF A “SINGLE
SOURCE OF TRUTH” OF
TALENT
CRM
LMS
RECRUITING
SUPPLY
CHAIN
SUCCESSION
COMPENSATION
CAREER DEV
PAYROLL
FINANCIAL
S
PERFORMANCE
HIGH COMPLIANCE AND
OWNERSHIP COSTS
HRIS
ERP
LACK OF INTEGRATED
VISIBILITY AND
ANALYTICS
Page 41
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
LACK OF INTEGRATED
HR PROCESSES

42. Poll Question
Does your organization have a clear view of it’s talent
profile?
① We don’t collect information on people’s skills and experiences
after they’re hired.
② We have information on people’s skills and experiences, but it is in
multiple systems and difficult to access.
③ We have a regular process by which people update their skills and
experiences.
④ Executives and managers have real-time access to the talent
information they need to make the best decisions.
Page 42
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

43. Systems Consolidation Isn’t The Answer
Average HR
technology
consolidation
Cost: $6 million
Time: 3 years
Technology Vendors:
“The only way to get
information & value is to
buy everything from us.”
Organizations:
“We’ll continue to need
multiple systems into the
foreseeable future.”
Data mapping is
70% of project cost
Page 43
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

44. Context-Aware User
Experience
Portal
Talent
Learn
Master Data Management
• Process
• Consolidate
• Standardize
Analytics
Widgets
Mobile
Integrated Talent
Expansion Suite
Work
Virtual Source of Truth
• Comprehensive
Employee Data
elixHR PlatformTM
Reporting and Analytics
•
Extending & Linking
HR Data & Processes
Insights with Impact
• 150+ Connectors
• Custom Integrations
• Web Services
Your Existing Systems
& Infrastructure
OTHER BUSINESS
SYSTEMS
CLOUD SYSTEMS
CORE HRIS +
WORKFORCE
ERP/CRM
LEGACY TALENT/
3RD PARTY
Page 44
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

45. What They’re Saying
“We have a disbursed, highly mobile workforce and a
24x7 operation. Our employees need an intuitive
system that works on the variety of devices and
browsers they use, and SumTotal is demonstrating
that they understand this need and are committed to
meeting it.”
- Jason Maxwell, US Airways
Page 45
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

46. What They’re Saying
“Companies looking to take a more embedded, justin-time approach to enabling and engaging the
workforce today should give thoughtful consideration
to the contextual workforce empowerment capabilities
that SumTotal is rolling out.”
Christa Degnan Manning, Horses for Sources
Page 46
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

47. About SumTotal
Page 47
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

48. LEARNING
TALENT
WORKFORCE
PAYROLL &
EXPENSE
3,500 Customers | $250M+ Revenue | Nearly 30 Years in HR
45M Users | 17M Cloud Users | 95% Customer Retention
Page 48
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

49. SumTotal Is The Leading Independent HR
Technology Provider
#1 in Learning
#3 in Integrated Talent
Estimated Global LMS Market Share
Bersin, 2012
Integrated Talent Management Management
Systems Market Share, Bersin, 2012
Page 49
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

50. Page 50
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

51. Contact
 sparker@sumtotalsystems.com
 Twitter: @stevenjparker
Page 51
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL

52. Thank You
Questions?
Page 52
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL