Startup InsurTech Award - The Carevoice

1. CONSUMER-CENTRIC HEALTH INSURTECH
TRANSFORMING
HEALTHCARE EXPERIENCE TO BE
MORE CONSUMER-CENTRIC

2. CHINA HEALTH INSURANCE MARKET IS
ROCKETING
Unit:BnRMB

3. WHILE INSURERS ARE FACING GROWTH STAGE
OPPORTUNITIES
Time
Life Cycle of Health Insurance
Growth Stage
Mature Stage
Intro. Stage
Featured with 1) more segments
2) more product innovation 3)
Booming penetration
Revenue

4. A FRUSTRATED AND DISSATIFIED INSURANCE
MARKET
4
Insurers’ Challenges
Not profitable
Rising medical cost
Highly rely on manual process
Frustrated about business strategy

5. A FRUSTRATED AND DISSATIFIED INSURANCE
MARKET
Unfulfilled desire in health
management
Not trustable / satisfying medical
network
Barely engaging with their insurer
Delayed / uncertain reimbursement
Members’ Puzzles

6. THE CAREVOICE
6
Health Insurtech
company
Transforming healthcare
experience
Consumer-centric

7. Unique
mobile-based
and data-driven
solutions
Digitalize
healthcare and
insurance journey
Consumers’ interest
first
THE CAREVOICE

8. MORE SPECIFICALLY, WE ARE HERE TO UNLEASH
VALUE FOR INSURANCE COMPANIES BECOMING
TRUE HEALTH PARTNERS OF THEIR MEMBERS
#2
Get closer
to customers
than ever
#3
Drive efficiencies
& cost down
#1
Reach the cutting
edge
of innovation

9. Integrated platform adoptable
to different environments
#1 REACH THE CUTTING EDGE OF INNOVATION
Insurers can select the right environment according
to where and how to engage their members
NATIVE APP WEB APP WECHAT APP

10. #1 REACH THE CUTTING EDGE OF INNOVATION
Fully digitalized journey
within one mobile experience

11. #1 REACH THE CUTTING EDGE OF INNOVATION
E-claim
Auto-claim
Health Trackers
Health Score
AI Voiced-based Virtual Health Assistant
Top-notch technology always in the air

12. #2 GET CLOSER TO CUSTOMERS THAN EVER
Great onboarding results,
easy explanation of benefits,
using different sales channels
Welcome letter
Onboarding email

13. #2 GET CLOSER TO CUSTOMERS THAN EVER
• One-click check on
medical network
• Understand easily
level of coverage
Explain simply plan benefits
while members seek medical care
• Check plan details

14. #2 GET CLOSER TO CUSTOMERS THAN EVER
Article of
personal interest
Voucher sent to
specific group
Customized
welcome page
Personal
Claim Balance
Promote healthy
lifestyle
Based on individual
preference
Tailored for each
Employer
Engage with members
through personalized experience

15. Decrease medical expenses per insurance member
#3 DRIVE EFFICIENCIES AND COST DOWN
#1 Help reducing unnecessary consultations with
our Virtual Health Assistant
Proven record with
115,000 users
experience in UK,
partnered with NHS

16. Decrease medical expenses
per insurance member
#3 DRIVE EFFICIENCIES AND COST DOWN
#2 Driving customers to
more cost-effective medical
providers
Voucher & Incentive Community
ListingEducation

17. Reduce human-intensive call center
and claim activities
#3 DRIVE EFFICIENCIES AND COST DOWN
Internal or TPA* Partner with The CareVoiceKey
manual process
a black box
submit within one touch
trackable progress
Labor intensive
limited time
Lite operation
24X7
E-claim status
Hotline
Claim

18. Make business decision
based on analytical intelligence
#3 DRIVE EFFICIENCIES AND COST DOWN

19. THE CAREVOICE – COMPANY PROFILE
The Best Expat Startup 2017
--ChinaBang Awards by Technode
Top15 High Potential Startup 2017
--G-startup Worldwide at GMIC Beijing
Front runner up for Asian InsurTech Award
--The Digital Insurer Conference
1.692 HOSPITALS, 80.598 DOCTORS, 70.000 DRUGS
350.000 USERS
80.000 REGISTERED MEMBERS
165.000 VIP MEMBERS
Shanghai-Based
• Presence in Beijing, Guangzhou, Shenzhen,
Chengdu, Chongqing and Hangzhou
• Launching in Hong-Kong and soon across
Southeast Asia

20. THE CAREVOICE – OUR PARTNERS
Insurance
Employers Medical Centers
Notes: Not exhaustive; Sample of partners

21. SECURITY AND PRIVACY OF CUSTOMER
PERSONAL INFORMATION AND HEALTHCARE
DATAOur Standards
Highly secure encryption standards
Regular back ups & monitoring
Secure cloud servers
Network and Data Transmission Security
Secured information and data exchange protocols
Physical safeguarding with limited authority
“Personal information security
specification (GB/T 35273-2017)”
published by China government
“General Data Protection Regulation
(GDPR)” for EU companies
“American HIPAA”
compliance standards as a security standard

22. THANK YOU!