Acquia presentation from the Channel Shift in the Public Sector conference, Birmingham (UK), December 2014. In this presentation, I examine the definition of successful digital Government, what that looks like in today's consumer driven world and how public sector organisations can deliver an integrated digital experience across multiple channels with all the benefits and efficiencies that open source software and licensing models have to offer.

1. Succeeding
at Digital Government
the Open Source Way
Jeffrey A. "jam" McGuire
Open Source Evangelist, Acquia
Channel Shift in the Public Sector
December 2014, The NEC, Birmingham

2. What? How?
• Successful Digital Government
• What it looks like today
• Open Source Drupal
• How you can deliver an integrated digital
experience across multiple channels
•Who are you?
•Why are you here?

3. Jeffrey A. “jam” McGuire
Open Source Evangelist
– Acquia
• acquia.com/podcasts
• slideshare.net/horncologne
• jam@acquia.com
•@horncologne
• Twitter: @horncologne
@acquia #capitaconf
#channelshift #opensource

4. What is successful
digital government?
Definition of “success”

5. Successful digital government:
1. Collaboration
2. Transparency
3. Participation
4. Innovation

6. And a successful business?
1. Innovation
2. Cost Savings
3. Efficiency
4. Risk Mitigation

7. What is Open Source?
= Four Freedoms
Use it: for anything, anywhere, forever
Study it: understand what you are using
Modify it: fix it, make it better
Share it: redistribute, sell, give back

8. “Users generally have a much
more accurate and detailed
model of their needs than
manufacturers have ...”
Eric von Hipple, Democratizing Innovation

9. Proprietary
IT Costs
Personnel
Hosting
Bandwidth
Design
(Recurring) Licensing fees
Vendor lock-in
Data lock-in (buy it back?)
Vendor roadmap
Vendor release cycle
When it happens
Open Source
IT Costs
Personnel
Hosting
Bandwidth
Design
No licensing fees
Invest in your team
Invest what/when you need
1000s of vendors
You own your data
Your roadmap
When you need it
When you need it

10. What is ?
World’s largest open source platform
Market Presence 1,500,000+ sites
Global Adoption 228 countries
Extensive Capabilities 20,000+ modules
Broad Community 1,000,000+ on d.o
Active Development 20,000+ developers
Expert Drupal Services 1000s of companies

11. Open Source Drupal delivers:
1. Collaboration
2. Transparency
3. Participation
4. Innovation
Let’s see ...

12. westminster.gov.uk

13. We the People

14. We the People

15. Quality is a common outcome
of transparency.

16. Is Open Source Secure?
“Continuous and broad peer review,
enabled by publicly available source code,
supports [our] software reliability
and security efforts”
David M. Wennergren, Department of Defense CIO
Clarifying Guidance Regarding Open Source Software
http://goo.gl/2DW2NE

17. Auditing is only possible
through transparency.
(system of record, compliance, etc.)
http://goo.gl/VRzZW

19. The$Drupal$Distro$for$
Data$Management$

20. More than 77 mobile apps built
on the NY MTA real-time data
platform powered by Drupal

21. Open Source Drupal Delivers:
1. Collaboration
2. Transparency
3. Participation
4. Innovation
∴ Open Source Drupal
== Successful Digital Government

22. build
maintain
plan
extend
test
launch &
scale

23. Surrey University
Chose Acquia.
?
Why?

24. So did Saïd Business School

25. Goto.sbs.ox.ac.uk

26. So did the Australian Government
http://goo.gl/FTSXiJ // http://goo.gl/SvozBh

27. So did the Australian Government
http://goo.gl/SvozBh // http://goo.gl/FTSXiJ
“We designed govCMS to save costs while
empowering agencies to act independently. We’re
supporting innovation by relying on Drupal, a
technology proven in governments around the world.
Open source technologies like Drupal, when paired
with an open cloud platform like Acquia Cloud, are
creating efficiencies in government and disrupting the
way we deliver digital citizen experiences -- for the
better.”
– John Sheridan, Australian Government CTO

28. Running performant websites
isn’t cheap or easy
Memcached,
Varnish, DB
hosting
University company IT
University
Website
Development
Drupal
Code
Application
Support
Marketing

29. University
The difference
Acquia
Website
Development
Marketing

30. Getting DLM right with Acquia !
planbuild
extend
test
• Drupal expertise
in design,
development,
and hosting
• Software
solutions
• Development
tools
• Guidance and
project
management
• Digital
marketing
solutions for
site search,
personalization,
translation, and
analytics
• Quality assurance
tools that monitor
application and
infrastructure
• Expert
performance,
security, and site
audits
launch &
scale
maintain
• Application
assurance
• Global 24x7x365
support
• Cloud operations
• Digital marketing
tools
• Launch
preparation
• Elastic cloud
platform
• Application
assurance

31. We discussed
• Successful Digital Government
• What it looks like today
• Open Source Drupal
• How you can deliver an integrated digital
experience across multiple channels

32. “Proprietary or open
source doesn’t
matter.”
(Actually, it does.)

33. Open source
licenses
put me
in control:
“You’ve got to
own the bricks.”
Yours?

34. Thank you!
Questions?
Jeffrey A. “jam” McGuire
Open Source Evangelist –
Acquia
• acquia.com/podcasts
• slideshare.net/horncologne
•@horncologne
• jam@acquia.com