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Practical Approaches to Cloud Computing at YOUR Library

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Paper presented at the LITA 2011 conference, St. Louis, MO, USA.

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Practical Approaches to Cloud Computing at YOUR Library

  1. 1. Practical Approaches to the Cloud in YOUR Library #libcloud @ecorrado @libacat LITA National Forum 2011 St. Louis, Missouri September 30, 2011 Heather Lea Moulaison Assistant Professor University of Missouri School of Information Science and Learning Technologies [email_address] Edward M. Corrado Director of Library Technology Binghamton University Libraries [email_address]
  2. 2. Agenda <ul><li>Introduction to cloud computing </li></ul><ul><ul><li>Definition </li></ul></ul><ul><ul><li>Basic context </li></ul></ul><ul><ul><li>Service models </li></ul></ul><ul><ul><li>Examples </li></ul></ul><ul><li>Cloud computing and libraries </li></ul><ul><ul><li>Cloud services </li></ul></ul><ul><ul><li>Library systems in the cloud </li></ul></ul><ul><li>Advantages and disadvantages with cloud computing </li></ul><ul><li>Questions about cloud computing in libraries </li></ul><ul><ul><li>Data ownership </li></ul></ul><ul><ul><li>Contracts </li></ul></ul><ul><ul><li>Evaluation of services </li></ul></ul><ul><li>Conclusion: Top 10 take-aways </li></ul><ul><li>Questions </li></ul>#libcloud @ecorrado @libacat Corrado & Moulaison, LITA 2011
  3. 3. What is cloud computing ? <ul><li>“‘ Cloud’ is a metaphor for the internet. ‘Cloud computing’ is a phrase that is being used today to describe the act of storing, accessing, and sharing data, applications, and computing power in cyberspace” (Anderson & Rainie, 2010). </li></ul>Discuss Zoomerang #1 after this slide Discuss Zoomerang #1A after this slide #libcloud @ecorrado @libacat Corrado & Moulaison, LITA 2011
  4. 4. Cloud computing examples <ul><li>IaaS: </li></ul><ul><ul><li>Amazon Elastic Compute Cloud (Amazon EC2) </li></ul></ul><ul><ul><li>Amazon Simple Storage Service (S3) </li></ul></ul><ul><li>PaaS: </li></ul><ul><ul><li>Heroku (Ruby on Rails, PostgresSQL) </li></ul></ul><ul><ul><li>Google App Engine </li></ul></ul><ul><li>DaaS*: </li></ul><ul><ul><li>Serials Solutions Summon </li></ul></ul><ul><ul><li>Ex Libris Primo Central </li></ul></ul><ul><li>SaaS: </li></ul><ul><ul><li>Microsoft Office 365 </li></ul></ul><ul><ul><li>Google Docs </li></ul></ul>Adapted from the NIST Definition of Cloud Computing (Draft) http://csrc.nist.gov/publications/drafts/800-145/Draft-SP-800-145_cloud-definition.pdf *DaaS is not included in the NIST definition. #libcloud @ecorrado @libacat Corrado & Moulaison, LITA 2011
  5. 5. Cloud services for libraries <ul><li>Document sharing in libraries </li></ul><ul><ul><li>DropBox, Google Docs, Evernote, Sugar Sync </li></ul></ul><ul><li>Web conferencing software </li></ul><ul><ul><li>Skype, Adobe Connect </li></ul></ul><ul><li>Web publishing </li></ul><ul><ul><li>WordPress, Google Sites </li></ul></ul><ul><li>Marketing, branding, communication </li></ul><ul><ul><li>Facebook, Twitter, YouTube, mobile social apps </li></ul></ul>#libcloud @ecorrado @libacat Corrado & Moulaison, LITA 2011
  6. 6. Library systems in the cloud <ul><li>Integrated library systems </li></ul><ul><ul><li>Koha in the Cloud </li></ul></ul><ul><ul><li>OCLC WMS </li></ul></ul><ul><li>Repository software </li></ul><ul><ul><li>Archives hosted in the cloud </li></ul></ul><ul><ul><li>Institutional repositories (bepress DigitalCommons) </li></ul></ul><ul><li>Discovery systems </li></ul><ul><ul><li>Ebsco Discovery Service </li></ul></ul><ul><ul><li>Ex Libris Primo Central </li></ul></ul>Discuss Zoomerang #2 after this slide #libcloud @ecorrado @libacat Corrado & Moulaison, LITA 2011
  7. 7. Advantages of cloud computing <ul><li>Greater efficiency </li></ul><ul><li>Increased flexibility </li></ul><ul><li>Scalability </li></ul><ul><li>A way to deal with lack of technical expertise </li></ul><ul><li>A way to do something a single library simply could not do alone (i.e. bX) </li></ul><ul><ul><li>Aggregation of library-land data </li></ul></ul><ul><li>Lower computing costs: </li></ul><ul><ul><li>Often free or low cost solutions are available (i.e. Google Apps for EDU) </li></ul></ul><ul><li>Uptime vs. downtime (cloud may or may not be better than local IT) </li></ul>#libcloud @ecorrado @libacat Corrado & Moulaison, LITA 2011
  8. 8. Green cloud considerations <ul><li>For cloud service providers </li></ul><ul><ul><li>Tendency to store data in the cheapest location possible </li></ul></ul><ul><ul><ul><li>Meaning these locations are going to be more efficent electricty wise </li></ul></ul></ul><ul><ul><ul><li>Often greenest (lower energy costs at night, etc) </li></ul></ul></ul><ul><ul><ul><li>Good marketing (i.e. Google) </li></ul></ul></ul><ul><li>In libraries </li></ul><ul><ul><li>Remote access to data for librarians </li></ul></ul><ul><ul><ul><li>Saves on electricity, servers, workstations, and maintenance </li></ul></ul></ul><ul><ul><ul><li>Means dumb terminals that aren ’ t replaced frequently can be preferred over high-performance individual workstations </li></ul></ul></ul><ul><li>For patrons, web-based cloud services </li></ul><ul><ul><li>Can be accessed remotely at a convenient time </li></ul></ul><ul><ul><li>Help save on gas /transportation costs </li></ul></ul>#libcloud @ecorrado @libacat Corrado & Moulaison, LITA 2011
  9. 9. Some disadvantages of cloud computing <ul><li>Security concerns </li></ul><ul><ul><li>How secure is your data in the cloud? </li></ul></ul><ul><ul><li>How secure is your data where it is now? </li></ul></ul><ul><ul><ul><li>More data breaches locally than in the cloud </li></ul></ul></ul><ul><li>Privacy </li></ul><ul><ul><li>Facebook is voluntary, Library is not </li></ul></ul><ul><ul><li>FERPA & HIPPA (US), PIPEDA (Canada) </li></ul></ul><ul><ul><li>Where can data legally be stored? </li></ul></ul><ul><ul><li>USA PATRIOT Act and Canada ’s Anti-Terrorism Act (ACT) </li></ul></ul><ul><li>International Issues </li></ul><ul><ul><li>in Australia organizations “may not transfer information to somebody in a foreign country unless the recipient of the information is subject to a law or binding scheme similar to the National Privacy Principles that apply in Australia, or another exception such as consent applies” (Dawson & Hilton, 2010). </li></ul></ul><ul><li>Loss of local control </li></ul><ul><li>Requires constant high-speed Internet access </li></ul>#libcloud @ecorrado @libacat Corrado & Moulaison, LITA 2011
  10. 10. Trust: a dilemma? <ul><li>Trust and risk </li></ul><ul><ul><li>Trust must be earned </li></ul></ul><ul><li>Local employees </li></ul><ul><ul><li>Quing Hu points out “internal computer fraud is a more significant threat than external hacking” (Iowa State University, 2009) </li></ul></ul><ul><ul><li>Ma.gnolia (improper backups) </li></ul></ul><ul><ul><li>JournalSpace.com (suspected a disgruntled former employee) </li></ul></ul><ul><li>Cloud “is neither inherently insecure nor secure” (Chaput & Ringwood, 2010) </li></ul><ul><li>Service Level Agreements (SLA) </li></ul><ul><ul><li>Get everything in writing </li></ul></ul>Discuss Zoomerang #3 after this slide #libcloud @ecorrado @libcat Corrado & Moulaison, LITA 2011
  11. 11. Data ownership questions <ul><li>What rights do the library and vendor have to data in the cloud? </li></ul><ul><li>How do you access data? </li></ul><ul><li>How and what format do you get your data back when a contract ends? </li></ul><ul><li>What happens to the data should the vendor go out of business? </li></ul>#libcloud @ecorrado @libcat Corrado & Moulaison, LITA 2011
  12. 12. What (else) do you need in a Service Level Agreement (SLA)? <ul><li>Up-time specified </li></ul><ul><ul><li>OCLC and Ex Libris try to be at least 99.5% </li></ul></ul><ul><li>Response time/system speed specified </li></ul><ul><li>Systems tuning: can cloud-based system be calibrated to meet local needs? </li></ul><ul><li>Maintenance schedules specified </li></ul><ul><li>Method for contacting provider re: support </li></ul><ul><li>Other locally-determined requirements </li></ul>#libcloud @ecorrado @libcat Corrado & Moulaison, LITA 2011
  13. 13. Questions about cloud computing for libraries <ul><li>Do libraries need the same type of scalability as a retailer that specializes in Halloween costumes? </li></ul><ul><li>Do vendors from outside the library world understand library needs? </li></ul><ul><li>Can we effectively negotiate a contract if we don ’t have the weight (or budget) that AmEx has? </li></ul><ul><li>Are we ok with many (most?) cases of a contract: take it or leave it? </li></ul><ul><li>Are there bottom line cost savings? </li></ul><ul><li>Should we evaluate cloud services in the same way as other services? </li></ul>Discuss Zoomerang #4 #libcloud @ecorrado @libcat Corrado & Moulaison, LITA 2011
  14. 14. Top 10 things to take away about cloud computing in the library context <ul><li>Understand what you are moving to the cloud </li></ul><ul><li>Separate fact from hype. </li></ul><ul><li>Understand local legal requirements (national/state, institutional, etc.) </li></ul><ul><li>Understand the costs of moving to the cloud </li></ul><ul><li>Find a cloud provider you trust </li></ul><ul><li>Articulate your requirements clearly </li></ul><ul><li>Understand your SLA </li></ul><ul><li>Get a lawyer involved </li></ul><ul><li>Have a plan for freed resources (HR and others) </li></ul><ul><li>Have an exit strategy </li></ul>#libcloud @ecorrado @libacat Corrado & Moulaison, LITA 2011
  15. 15. Questions <ul><li>Edward M. Corrado </li></ul><ul><li>[email_address] </li></ul><ul><li>Heather Lea Moulaison </li></ul><ul><li>[email_address] </li></ul>Discuss Zoomerang #5 and #libcloud @ecorrado @libacat Corrado & Moulaison, LITA 2011