埼玉県鶴ヶ島市市民活動推進センターにおける公共デザインワークショップ

1. Public Service Design Workshop 2014
市民活動推進センターにおける
公共サービスデザインワークショップ
Public Service Design Workshop
株式会社創庵 佐々木 博
USMEDIA
Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.

2. Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.

3. Day 1st
CIID
Day 2nd
Day 3rd
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4. 1978
1972
15
(
2013
1970
1997
12
IT
NHK
IT
IT
ICT
Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
)

5. サービスデザインってなに？
Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.

6. Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.

7. DESIGNER
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8. CUSTOMER
DESIGNER
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9. DESIGNER
ENGINEER
CUSTOMER
STAFF
OWNER
Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.

10. 2012-03 GLOBAL SERVICE JAM
http://planet.globalservicejam.org/
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11. Customer
Front
Staff
Manager
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12. サービスデザインの手順
a
b
c
d
観察
発見
応用
実践
Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.

13. IN
発見
収集
発見
❷
❸
L
整理
編集
着想
観察
❶
課題
❹
観察
❺
❽
❼
❻
傾聴
R
共有
表現
応用
OUT
Copyright @ Hiroshi Sasaki, Soan inc., 2013 All Rights Reserved.
実践