Communication skills

1. MUJH MEIN HAI WOH BAAT
(Art of Presenting one-self)

2. WHAT DOES PRESENTING
SELF COMPRISE OF?
 SPEECH
 APPEARANCE
 BODY LANGUAGE

3. SPEAKER
 Positive Frame of Mind.
 Healthy Self Image.
 Spontaneous sense of humor.
 Talking the Speech.
 Simple and short words.
 Quotes, Anecdotes.
 Others.

4. Audience
 Has a right to question you.
 Has a right to access you.
 To be respected.
 Never fails, speaker fails more often.

5. APPEARANCE
 90% OPINION IS FORMED IN THE FIRST
90 SECONDS.

6. What Makes Good Appearance?
 Energetic eyes.
 Expressing & Smiling
face.
 Correct body
posture.
 Perfect clothing.
 Neatly done hair.
 Personal hygiene.

7. 7 MANTRAS FOR SUCCESS
 Communication
Skills
 Influencing
abilities
 Managing Skills
 Problem Solving
 Creative Thinking
 Social Skills
 Managing Money

8. BODY LANGUAGE

9. Impact of Body Language
 Facial Expressions – 55%
 Intonation – 38%
 Words – 7%

10. Types of Gazing
 Formal
 Social
 Intimate

11. Mindset while shaking the hand
 DOMINATION
 CONTROL
 EQUALITY

12. TYPES OF HANDSHAKE
 Upper and Lower palm position
 Glove position
 Politician handshake
 Dead fish hand shake
 Crushing fingers
 Hard hand shake
 Holding fingers
 Pulling Hand
 Holding wrist/elbow/arm/shoulder
 Manly shake
 Keeping an arm’s length

13. Some noticeable gestures
 Palm
 “V” Sign, OK Sign
 Thumb position
 Crossing arms
 Fixed & focused stare.
 Covering mouth touching nose
 Rubbing Chin

14. Some noticeable gestures
 Finger in mouth
 Scratching neck.
 Touching the face
 Hesitant before speaking
 Finger on cheek & hand on chin
 Pointing finger
 Hands crossed, thumb upward

15. Leg Position
 LEGS POSITION
CROSSED LEGS
POINTERS POSITION
TERRITORIAL GESTURE

16. Gestures of DISINTEREST
 Tapping foot
 Doodling on paper
 Playing with hair
 Shutting eyes frequently
 Rubbing ear
 Playing with an object

17. The SOFTEN Formula
 S  Smile
 O  Open Posture
 F  Forward leaning
 T  Touch
 E  Eye Contact
 N  Nodding

18. A TRAINED PERSON CAN TELL
ABOUT THE BODY LANGUAGE
OF THE OTHER PERSON
SIMPLY BY HEARING THE
PERSON’S VOICE

19. Kuch Tum Kaho Kuch Hum Sune….
(Appearing for an Interview)
The Grand Finale

20. The well groomed working
women - That’s “You”
 Hair
 Personal Hygiene
 Face
 Make-up
 Hands
 Nails
 Feet
 Shoes
 Jewellery
 Clothes
Overall Image: A Neat, well-groomed, quiet &
elegant lady.

21. Well-groomed man
“Groomed well from top to toe”
 Hair
 Face
 Hands
 Personal hygiene
 Clothes
 Shoes
 Jewellery

22. General Tips
 Find out about the organisation
 Update yourself with general awareness
 Study thoroughly your favorite subject
 Make a visual impression
 Punctuality
 Other essentials
 Venue
 Call Letter
 Important certificates

23. Do's
Look Confident
Present well
Be courteous
Decent manners
Wear a smart appearance
Don’t
 Frequent shifting of chair
 Blinking, scratching
 Stretching
 Yawning
 Giggling
 Cracking knuckles
 Answering in tense under
tones

24. Before You take off....
 Take permission before entering.
 Take seat when asked for.
 Sit in a formal posture.
 Maintain eye contact.
 Give a confident look.

25. On the Hot Seat
 Be Specific in answering
 Be honest in saying no if you don’t
know.
 Keep smiling and cool posture
while answering.
 Don’t hurry. Wait ‘N’ Answer.
 Think before You Speak.
 Don’t try to befool the panel.

26. Body Language during an
interview
 Handshake (If
offered)
 Open & Formal
Posture
 Eye Contact
 Facial expressions
 Voice

27. Steps in answering behavioral
interview questions
 Give a complete story of an event first.
 Be specific about what you
did/said/felt/thought.
 Separate your actions from the actions
of others.
 Use “I” examples more than “We”

28. 7 SIGNALS FOR
SUCCESSFUL INTERVIEW
 Smile, Eye Contact
 Spontaneous Humor
 Relax, Calm Signals
 Mirror the interview
techniques
 Don’t hurry….wait
 Maintain alert position
 Try to adapt and open,
honest & confident
attitude.

29. Finally……
 Ask questions/clarification from panel.
 Gather the items you might have placed
on the table.
 Standup and straighten up your clothes.
 Smile and shake hands with the
interviewer and Thank them.
 Exit by closing the door quietly.

30. At the end of Interview…….
Question that you can ask.
 Exact profile being looked for.
 Details about the organisation
 Location of posting
 Any probation
 Formal induction programme
 When and how result will be conveyed
 Don’t forget to show gratitude by saying
thank you.

31. Interviews
(Frequently asked questions)
 Why do you want this job?
 Where do you see yourself in 5 years time?
 Why should we offer you this job?
 What are your strengths & weaknesses?
 What do you consider your greatest achievement?
 What do you know about our company?
 Why did you choose this particular career?
 What attracts you to this company?
 What public figure & business leaders you admire
most and why?

32. Interviews
(Personality related questions)
 Tell us about yourself.
 What three keywords would your peers use to
describe you?
 What would your boss say is your biggest problem?
 How would your best friend describe you?
 How would your worst enemy describe you?
 Tell us about the passion in your life as it relates to
your work.
 What aspects of your work excite you the most?

33. Few sample questions
 Why are you the best person for the
job?
 (1) I’ve held a lot of positions like this one, and that
experience will help me here.
 (2) Because I am good at what I do.
 (3) Our discussion here leads me to believe this is a
good place to work.
 (4) You need someone who can produce results, and
my background and experience are proof of my
ability. For example….

34. What do you know about our
organization?
 (1) I have done a little homework and here is what I
know about your organization…..(Cite examples)
 (2) Everything I’ve seen & heard makes me want to
be a part of this Org.I understand your industry is
…..and your primary customer is….A particularly
exciting part of your business appears to be……
 (3) I know enough to know this is an exciting place
to work. It appears to be fit for my career goals.

35. What are your strengths?
 (1) I am good at giving constructive criticism to my co-
workers. This honesty is something I’m very proud of &
have found essential to having open working relationship.
 (2) I consider myself to be very consistent . I have proven
myself to be someone who can be counted upon to do
what is expected.
 (3) I’d have to chose between two skills. I am very proud
of my determination & ability to get things done. At the
same time, I am very proud of my analytical abilities &
problem solving skills. These skills combine to give me a
unique ability to solve problems and then implement the
solutions.

36. Where do you want to be in 5
years?
 (1) I haven’t really thought that far ahead but I think
I’d want your job.
 (2) If selected I’d hope to met my goals & take
advantage of opportunities to learn so I will be
considered for other positions within the company. I
hope to build my career with a company such as this
one.
 (3) Long term, I hope to start my own business.

37. Curriculum Vitae
Contents…
 Personal Information
 Background
 Qualification
 Contact details
 Certificates & other documents
 Passport size photographs
 Any other relevant information

38. Remember, Your attitude
determines your altitude

39. Wherever you are, it is the place to start.
What you do today is important.