Presentation for the CoP Architecture Event, Capgemini Netherlands. Covers 9 IT Trends that impact our business over the coming years.

1. Directions
9 Trends that impact
our business
CoP Architecture Event / 23 April 2013
Har Gootzen

2. … a stuffed monkey..…

3. … a sleeping wife..…

4. … a couple of puppies…

5. 4000 Euros in cash…

6. ….. were just some personal items left
behind in European taxi’s in 2011!
Source: www.taxipro.nl

7. Oh yes
…..and lots of smartphones, tablets
and laptops.
$7 Millionworth of (smart)phones, tablets and
laptops get lost each day worldwide

9. 1
1
ConsumerizationofIT

10. 1
ConsumerizationofIT
BYOD
Desktop Virtualization
Self-Service Portals
End-User Platform
MDM
MAM
Role Based Access
Context Awareness
NAC
Managed and Secure
Mobility
Cloud Services
Document Sharing
Unified Communications
Communication and
Collaboration
Virtualized Utility Infrastructure
Consumerization of IT
Unified Application
Integration
Application Virtualization
Enterprise App Store
BYOA

11. 1
2
2
CloudComputing

12. 2
CloudComputing
Public Clouds
Catalogues
Customer
A
Customer
B
Customer
C
Customer
D
Customer A Customer B Customer C Customer D
IaaS
SaaS
PaaS
Generic Hosting Building Blocks
Private Clouds @Capgemini
Security
Privacy
Cloud Delivery
Traditional Services
@Capgemini
Traditional Service Delivery
Service Orchestration
Provisioning Billing
Service
Mgmt
WorkflowAggregationArbitrage Intermediation

13. 2
CloudComputing
... An end to ”your mess
for less” contracts

14. 3
CyberCrime
... most taxi drivers can
be trusted ...

15. 1
2
3
3
CyberCrime
... but you better be
safe than sorry!

16. 3
CyberCrime

17. 3
CyberCrime
13.3%
.... of all Dutch citizens have
been victim of identity theft
between 2007 and 2012

18. 3
CyberCrime
74 M€...was lost by Dutch banks in
2011 on cyber crime

19. 3
CyberCrime
The
Threath Landscape
is changing
Hacktivists steal more data
than criminals!

20. 3
CyberCrime
..new security models
are required.

21. up to35%
... of helpdesk calls concern
password resets
4
Next-Gen.ServiceDesk

22. 4
Next-Gen.ServiceDesk
41%... of young employees prefer digital contact above
personal contact or phone call
(PWC research, 2011)

23. 4
Next-Gen.ServiceDesk
1
2
3
4
.. the way customers want to use
the helpdesk is changing….

24. 4
Next-Gen.ServiceDesk
Helpdesk Calls
20-35%
(Password/
Security)
27-43%
(How To)
12-25%
(outage)
5-18%
(IMAC)
5-22%
(Service Requests)
10-20%
(Break / Fix)
Social media /
Crowdsourcing /
Knowledge
management
Password self-service /
Knowledge Management
Service Request Portal/
Self-Service
Social Media /
Crowdsourcing,
Knowledge
Management
Self-healing
Infrastructures
BYOD / Virtual Desktops BYOD
BYOD

25. 5
EnterpriseAppStores
30%.. more rides for cabbies
thanks to Hailo.

26. 5
EnterpriseAppStores
By 2015 the ratio between
mobile app and traditional
application development will be

27. 1
2
3
4
5
5
EnterpriseAppStores

28. 5
EnterpriseAppStores
Devices
mobile
(Mobile) Device Mgmt
Device Provisioning
Configuration
App removal
Lock and wipe
Backup and Restore
Device Authentication
Password Mgmt
Apps
Enterprise App Store
Directory
User profiles
Approval & Submission
Apply Usage Rules
User Authentication
App Updates
Push Services

29. 6
InternetofThings
Google
…… wants to put taxi
drivers out of their job.

30. 6
InternetofThings Wireless sensor networks drive
IPv6

31. 6
InternetofThings
546 Million
…… Internet users live in China

32. 6
InternetofThings
1
2
3
4
5
http
6

33. 6
InternetofThings

34. 7
BigData
.. Big Data is everywhere.
Click-A-Taxi covers 5000
cities / 300000 taxi’s

35. 7
BigData
1
2
3
4
5
7
http
6
…..65% more data is stored each
year!

36. 7
BigData
Isn’t it great. We
have to pay nothing
for the barn!
Yeah, and even the
food is free!
If you don’t pay for it, probably
you are the product!

37. 7
BigData
90%
… of crop losses are due to weather. Big
Data solutions can reduce this with 25%.

38. 8
DataCenterNetworking
1
2
3
5
7
http
6
8
4

39. 8
DataCenterNetworking
Storage Migration Service
Active – Active Storage
Replication Service
VM Migration Service
Distributed Virtual
Application Service
Private Cloud@Capgemini DC’s
Public Cloud
Customer DC

40. 8
DataCenterNetworking
Scalability
… is the keyword.

41. 8
DataCenterNetworking
Network Virtualization
Security Virtualization
Abstraction
physical network
Pooling
Service
insertion
IDS/IPS Encryption MonitoringAntiVirus
WAN
Optimization
Virtual Data Center
Software Defined Data Center Services
Automation
Virtual
Machine
Virtual
Machine
Virtual
Machine
Virtual
Storage
Virtual
Storage

42. 9
RightShoringNext-Gen.
50%
… of our colleagues will be in offshore
locations by 2015.

43. 9
RightShoringNext-Gen.

44. 9
RightShoringNext-Gen.
…. Porsche will sell more cars in
China than anywhere else
by 2015

45. 9
RightShoringNext-Gen.
Downtime
Human Error
Other
Automation
… is the answer.

46. You talking to me?
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http
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47. The information contained in this presentation is proprietary.
© 2012 Capgemini. All rights reserved.
www.capgemini.com
About Capgemini
With more than 120,000 people in 40 countries, Capgemini is one
of the world's foremost providers of consulting, technology and
outsourcing services. The Group reported 2011 global revenues
of EUR 9.7 billion.
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and drive
the results they want. A deeply multicultural
organization, Capgemini has developed its own way of
working, the Collaborative Business ExperienceTM, and draws on
Rightshore ®, its worldwide delivery model.
Rightshore® is a trademark belonging to Capgemini