Helios Outsourcing is a subsidiary of a UK-based company that provides outsourcing and contact center services through 250 employees worldwide. It was created to provide offshore outsourcing services to several companies. Helios aims to set standards in the industry through innovative processes and committed employees. The company focuses on developing trust with clients worldwide by delivering quality services and operational excellence.

3. Who we are: H elios Outsourcing is a subsidiary of the UK based VoiceStream group of companies having an international presence in seven countries. Established in 1985, the group is responsible for over two hundred & fifty employees worldwide. A privately held corporation, Helios was created in conjunction with several companies to provide offshore outsourcing & contact centre management services to them. Helios, since its inception has created a catalytic change in the industry through its innovative processes, committed workforce and a go getting attitude. At Helios, the right people and processes synergise together to help you gain maximum efficiency and focus on increasing the core business values of your company. At Helios, we believe in being the best in the business, adding value to our stakeholders and evolving into a force which shall continue to set standards for years to come. The key focus has always been to develop trust by delivering outstanding quality to enterprises worldwide and achieving increased operational excellence as a means to enhancing shareholder value.

7. Call Answering Services N ame it Call Answering or Call Handling or Inbound Calling. There are many names for it, but no matter what name you use, it’s all based on answering the telephone. And answering it well, if needed 24 hours a day, 365 days a year. And we at Helios are always waiting to pick up that call. We provide a range of inbound call handling services and it’s all customised to your individual requirements. What happens after we answer the call depends on what you require us to do. We'll work with you to understand your business and how our call answering service can best support you. With options of receiving calls from virtually anywhere in the world in a wide variety of languages across most verticals and industries, Helios is all you need to think of for your call answering requirements. Please find below a selective list of our call handling services: Receptionist & Basic Call Handling Message Taking Order Taking & Inbound Sales Customer Service & Helpdesk Emergency Response & Overflow Handling 1 st Level Technical Support Collections & Receivables

8. Outbound Calling Services W inning business through tele-calling is nothing new. It’s been around for over three decades. Winning business through effective tele-calling however is an art that is only perfected through experience. And this is where you can count on Helios. With an experience spanning hundreds of outbound calling projects in various languages to over a dozen countries around the world, Helios has a range of tele -calling services that you can choose from, for both the B2B and the B2C markets. Unlike traditional call centres, Helios believes in a non scripted approach. By working closely with you, we would create a unique and customised tele-calling solution best suited for your business objectives – be it sales generation or customer acquisition. Please find below a selective list of our outbound calling services: Tele-sales & Tele-Marketing Market Research & Tele-Surveying Data Cleaning & Verification Lead Generation Appointment Setting Brand Promotion & Welcome Calls B2B Services

9. Data & Back Office Services D ata work, be it data entry, capture or conversion is time and load consuming. Your cost conscious business can immensely benefit by outsourcing these services and using your staff to do better and more revenue oriented work. The information & communication age that we live in permit you to transfer significant amount of data instantly around the world enabling us to work on it, exactly the way you want and when you want. Our 24/7 data & back-office services allow you to rest assured that our staff are at work on your business, even when you aren’t. Through the optimal use of technological resources and the internet as a backbone, Helios is here to provide you with cost saving data & back office services, a selective list of which is given below: Data Entry Data Mining Data Cleansing Data Capture Data Conversion Data Verification Data Analysis Transcription

10. Online & E-Support Services O ut with paper. We’ve crossed that generation. With the optimal leverage of today’s ever-developing technology, no matter what your online service requirement is, Helios Outsourcing is here to serve you. E-mail & Chat Support are fast becoming the most preferred option of customer relationships for businesses around the world. Combined with other online options including live chat, e-fax & SMS, it is the age of E-Services. Helios provides a wide range of Online & E-Support services – so wide, that a list would not really do justice. As long as you have a requirement for a staff member to work on an online task, we are here to serve you. Please find below a selective list of the services we offer: E-mail Support & Service E-mail Marketing & Management Live Chat / Web Chat Support Online Trading / Marketing Online Content Monitoring & Analysis E-Fax Management SMS Marketing & Management Social Networking – Marketing & Management

11. Multilingual Services H allo! Bonjour! Ciao! Hola! Nei ho! – At Helios, we don’t just know to say Hello in over a dozen languages! All of Helios’s services are now available in a wide range of languages. Whether you need your customers’ calls to be answered from France or appointments to be set for your business in Germany or online chat support for your Italian prospects, Helios is here for you. Helios’s own contact centres as well as our associate centres are conveniently located in places around the world best suited to employ foreign language speakers at rates that enable us to provide you significant cost savings. Not only that, we also offer Bilingual and Multilingual services as well. Please feel free to peruse through the various services we offer, all of which are available in the language of your choice. Contact us today for a customised solution for your business.

14. Recruitment Process Communication Fluency Assessment Resume Screening I.Q/Aptitude Test Group Discussion Personal analysis Client/Ops Selection Six Stage Recruitment Process

15. Training Process Induction Exposes the trainees to all the functions of the organization, The business process and Other introductory details. Voice & Accent Accent neutralisation or communication based program with emphasis on specific Requirements. Process Project specific training that gives trainees all required information on the process including deployment. . Refresher Regular refresher courses on product information, conducted to maintain a continuously updated knowledge level Re-training Conducted for ambassadors Who have been identified out of below par performance in terms of quality or sales OJT On the Job Training provided to trainees after deployment to assist them during the initial stages of deployment. .

16. Quality Process Training Hiring Training and Coaching Feedback Monitoring Live Work

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