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How To Dif ferentiate Yourself
                                  In An Interview
                                                                                                                                          ~	
  Sami	
  L.	
  Barry	
  &	
  T homas	
  M.	
  Dunn

T
	
  	
  	
  	
  	
  	
  	
  	
  alent	
  management	
  is	
  one	
  of	
  many	
  challenges	
  facing	
  organizations	
  involved	
  in	
  architecture,	
  engineering	
  and	
  
construction	
  (A/E/C)	
  and	
  facilities	
  management.	
  As	
  a	
  professional	
  within	
  this	
  sector,	
  you	
  may	
  be	
  presented	
  with	
  a	
  similar	
  
issue	
  -­‐	
  career	
  management.	
  Limited	
  employment	
  opportunities	
  are	
  creating	
  strong	
  competition	
  for	
  ideal	
  career	
  roles,	
  
making	
  good	
  interviewing	
  skills	
  more	
  critical	
  than	
  ever.	
  That	
  is	
  why	
  it	
  is	
  important	
  to	
  understand	
  how	
  to	
  appropriately	
  
prepare	
  for	
  interviews	
  and	
  how	
  to	
  differentiate	
  yourself	
  during	
  and	
  after	
  meetings	
  with	
  potential	
  employers.

As	
  retained	
  executive	
  search	
  consultants,	
  Helbling	
  &	
  Associates	
  is	
  well	
  aware	
  of	
  the	
  importance	
  of	
  interviewing	
  skills.	
  From	
  
our	
  experiences,	
  we	
  have	
  developed	
  the	
  following	
  suggestions	
  for	
  making	
  yourself	
  stand	
  out	
  in	
  this	
  highly	
  competitive	
  
landscape	
  to	
  get	
  the	
  career	
  opportunity	
  you	
  really	
  want.




Before an interview: Prepare appropriately
             Gather	
  your	
  thoughts	
  on	
  how	
  to	
  summarize	
  your	
  professional	
  career,	
  highlight	
  specific	
  achievements,	
  and	
  
             articulate	
  how	
  your	
  experiences	
  (along	
  with	
  your	
  skills	
  and	
  competencies)	
  could	
  bring	
  value	
  to	
  the	
  organization	
  
             and	
  to	
  the	
  role.

             View	
  yourself	
  objectively	
  and	
  allow	
  yourself	
  to	
  be	
  self-­‐critical	
  in	
  a	
  positive	
  way.	
  This	
  portrays	
  a	
  high	
  level	
  of	
  
             emotional	
  intelligence	
  which	
  is	
  an	
  attractive	
  attribute	
  in	
  today’s	
  talent	
  market.	
  (Read	
  emotional	
  intelligence	
  blog.)	
  

             Consider	
  your	
  short-­‐	
  and	
  long-­‐term	
  career	
  goals	
  and	
  be	
  prepared	
  to	
  explain	
  how	
  the	
  role	
  and	
  its	
  opportunity	
  
             complement	
  them.

             Beyond	
  reading	
  an	
  organization’s	
  web	
  site,	
  gather	
  information	
  about	
  its	
  financial	
  stability	
  and	
  initiatives,	
  its	
  
             competitors	
  and	
  customers,	
  and	
  recent	
  news.	
  You	
  can	
  obtain	
  this	
  information	
  by	
  utilizing	
  search	
  engines	
  or	
  
             reviewing	
  the	
  company’s	
  LinkedIn	
  page.	
  In	
  addition,	
  you	
  can	
  often	
  become	
  familiar	
  with	
  the	
  specific	
  interviewer	
  
             by	
  using	
  similar	
  approaches.	
  

             Develop	
  a	
  list	
  of	
  questions	
  regarding	
  the	
  organization’s	
  goals	
  and	
  growth	
  strategies	
  and	
  how	
  the	
  role	
  may	
  impact	
  
             them.	
  This	
  will	
  illustrate	
  your	
  genuine	
  interest	
  in	
  the	
  company	
  and	
  the	
  long-­‐term	
  opportunities	
  it	
  provides.


During an interview: Present yourself as a solution
provider.
             Throughout	
  the	
  interview,	
  make	
  connections	
  between	
  your	
  skills	
  and	
  
             experiences	
  and	
  how	
  they	
  apply	
  to	
  the	
  position	
  and	
  its	
  expectations.	
  
             Reiterate	
  your	
  willingness	
  to	
  expand	
  and	
  diversify	
  your	
  skills	
  and	
  
             competencies	
  to	
  adapt	
  to	
  the	
  role	
  and	
  potentially	
  take	
  it	
  to	
  another	
  level.

             When	
  discussing	
  your	
  career	
  achievements,	
  provide	
  quantitative	
  
             statements	
  with	
  numbers	
  and	
  specifics.	
  Describe	
  in	
  detail	
  how	
  you	
  may	
  have	
  
             reduced	
  costs	
  or	
  improved	
  a	
  process.	
  You	
  may	
  also	
  want	
  to	
  explain	
  how	
  you	
  
             identified	
  a	
  particular	
  challenge,	
  and	
  how	
  you	
  subsequently	
  developed	
  and	
  implemented	
  a	
  solution.
Asking questions
Many	
  times,	
  candidates	
  show	
  more	
  intelligence,	
  competence,	
  motivation	
  and	
  interest	
  by	
  the	
  questions	
  they	
  ask	
  
during	
  interviews.	
  Questions	
  we	
  recommend	
  addressing	
  at	
  the	
  appropriate	
  time	
  are:

‣     What	
  are	
  the	
  overall	
  short-­‐	
  and	
  long-­‐term	
  goals	
  of	
  [organization]?

‣     In	
  which	
  of	
  those	
  goals	
  does	
  this	
  role	
  have	
  involvement?
‣     What	
  is	
  the	
  overall	
  impact	
  this	
  role	
  can	
  have	
  upon	
  [organization]?	
  
‣     What	
  are	
  the	
  key	
  projects,	
  tasks,	
  and	
  expectations	
  of	
  the	
  role?
‣     Who	
  does	
  the	
  position	
  interact	
  with?	
  	
  What	
  are	
  their	
  work	
  styles	
  and	
  attitudes?	
  	
  What	
  is	
  the	
  management	
  
      structure?
‣     What	
  is	
  the	
  corporate	
  culture	
  and	
  the	
  particular	
  work	
  environment	
  of	
  the	
  role?
‣     What	
  is	
  the	
  average	
  tenure	
  within	
  the	
  role’s	
  department?	
  	
  
‣     What	
  are	
  the	
  opportunities	
  for	
  advancement?
‣     How	
  is	
  the	
  role	
  incentivized?


For roles within architecture/engineering/construction:

‣     What	
  makes	
  [organization]	
  different	
  from	
  its	
  competition?
‣     What	
  are	
  [organization’s]	
  plans	
  to	
  strengthen	
  its	
  competitive	
  
      advantage?
‣     What	
  is	
  [organization’s]	
  backlog	
  of	
  work?
‣     What	
  are	
  [organization’s]	
  current	
  and	
  planned	
  technological	
  initiatives?
‣     What	
  are	
  [organization’s]	
  plans	
  going	
  forward	
  to	
  streamline	
  the	
  design	
  and	
  construction	
  process?	
  Is	
  it	
  
      exploring	
  alternative	
  project	
  delivery	
  methods	
  to	
  adapt	
  to	
  owners’	
  needs	
  and	
  wants?
‣     What	
  are	
  [organization’s]	
  strategies	
  for	
  maximizing	
  the	
  pursuit	
  of	
  target	
  markets	
  and	
  are	
  there	
  new	
  vertical	
  
      and	
  geographical	
  markets	
  being	
  explored?
‣     How	
  does	
  [organization]	
  perform	
  succession	
  planning?


For roles within facilities management:

‣     What	
  are	
  [organization’s]	
  current	
  sustainability	
  plans	
  and	
  future	
  goals?
‣     How	
  is	
  [organization]	
  aligning	
  information	
  technology	
  and	
  facilities	
  to	
  effectively	
  manage	
  utilities,	
  buildings,	
  
      capital	
  projects	
  and	
  budgets?
‣     What	
  are	
  [organization’s]	
  plans	
  for	
  improving	
  energy	
  management?	
  (i.e.	
  strategic	
  procurement,	
  production	
  
      and	
  distribution	
  practices,	
  initiation	
  of	
  commissioning	
  and	
  decommissioning	
  programs)
‣     What	
  alternative	
  project	
  delivery	
  methods	
  are	
  being	
  considered	
  for	
  capital	
  projects?
‣     What	
  are	
  [organization’s	
  ]	
  short-­‐	
  and	
  long-­‐term	
  capital	
  programs	
  and	
  building	
  initiatives	
  (including	
  green	
  
      building)?
‣     What	
  are	
  [organization’s]	
  financial	
  commitments	
  for	
  capital	
  projects	
  and	
  maintenance	
  initiatives?
‣     How	
  well	
  does	
  [organization’s]	
  administration	
  team	
  support	
  facilities	
  management	
  efforts?
Interviewing for executive-level roles
                  Due	
  to	
  the	
  strong	
  competition	
  for	
  senior-­‐level	
  roles,	
  executive	
  candidates	
  need	
  to	
  be	
  
                  keenly	
  aware	
  of	
  the	
  ways	
  they	
  can	
  differentiate	
  themselves	
  from	
  other	
  high-­‐caliber	
  
                  professionals.	
  Suggestions	
  for	
  accomplishing	
  this	
  are:	
  

                  Provide	
  as	
  much	
  substance	
  as	
  possible	
  in	
  initial	
  meetings	
  as	
  it	
  sets	
  the	
  tone	
  for	
  future	
  
                  discussions	
  and	
  establishes	
  you	
  as	
  a	
  viable	
  candidate.	
  

                  If	
  the	
  prospective	
  position	
  is	
  responsible	
  for	
  managing	
  profit	
  and	
  loss,	
  quantify	
  past	
  
                  experiences	
  and	
  successes	
  with	
  hard	
  facts	
  and	
  data.	
  Highlight	
  key	
  financial	
  growth	
  initiatives	
  that	
  you	
  have	
  led	
  as	
  
                  well	
  as	
  the	
  scope	
  of	
  staff,	
  geography,	
  and	
  vertical	
  markets	
  that	
  you	
  have	
  covered	
  during	
  your	
  career.	
  	
  

                  When	
  appropriate,	
  do	
  not	
  hesitate	
  to	
  project	
  yourself	
  into	
  the	
  role	
  that	
  you	
  are	
  interviewing	
  for	
  by	
  citing	
  similar	
  
                  past	
  experiences.	
  This	
  shows	
  that	
  you	
  have	
  the	
  abilities	
  to	
  perform	
  similar	
  tasks	
  to	
  what	
  the	
  employer	
  would	
  
                  require	
  while	
  also	
  emphasizing	
  that	
  you	
  are	
  actively	
  interested	
  in	
  the	
  position	
  and	
  thinking	
  about	
  the	
  tangible	
  
                  results	
  that	
  you	
  could	
  achieve	
  if	
  given	
  the	
  opportunity.	
  

                  Ask	
  direct	
  and	
  candid	
  questions	
  to	
  extract	
  information	
  which	
  will	
  allow	
  you	
  to	
  fully	
  understand	
  the	
  pros	
  and	
  cons	
  
                  of	
  the	
  position	
  and	
  the	
  organization.	
  

                  In	
  the	
  engineering	
  and	
  construction	
  communities,	
  it	
  is	
  likely	
  you	
  have	
  shared	
  acquaintances	
  and	
  colleagues	
  with	
  
                  an	
  interviewer.	
  If	
  the	
  opportunity	
  presents	
  itself,	
  discuss	
  those	
  shared	
  connections	
  as	
  it	
  is	
  usually	
  beneficial	
  to	
  do	
  
                  so.	
  This	
  shows	
  that	
  you	
  are	
  well	
  connected	
  within	
  the	
  industry,	
  and	
  it	
  can	
  also	
  provide	
  a	
  discreet	
  avenue	
  for	
  the	
  
                  potential	
  employer	
  to	
  get	
  an	
  outside	
  opinion	
  on	
  your	
  personality	
  and	
  capabilities	
  (with	
  your	
  permission).	
  	
  	
  	
  	
  

                  Remember	
  that	
  an	
  executive	
  interview	
  is	
  as	
  much	
  of	
  an	
  information	
  gathering	
  session	
  as	
  it	
  is	
  a	
  forum	
  to	
  highlight	
  
                  your	
  personal	
  successes.	
  
                  *Note	
  that	
  it	
  is	
  common	
  for	
  initial	
  meetings	
  for	
  executive	
  positions	
  to	
  take	
  place	
  at	
  a	
  neutral	
  location	
  with	
  the	
  
                  interviewer	
  also	
  being	
  the	
  person	
  to	
  whom	
  you	
  would	
  directly	
  report.	
  	
  	
  	
  


  After the interview: Express your appreciation
                  Send	
  a	
  personalized	
  thank	
  you	
  card	
  or	
  email	
  to	
  all	
  interviewers	
  within	
  48	
  hours.	
  Because	
  many	
  candidates	
  do	
  not	
  
                  take	
  the	
  time	
  to	
  do	
  this,	
  it	
  is	
  an	
  opportunity	
  to	
  continue	
  differentiating	
  yourself.	
  Writing	
  a	
  simple	
  note	
  that	
  
                  expresses	
  your	
  appreciation	
  also	
  demonstrates	
  professionalism.	
  If	
  you	
  want	
  to	
  add	
  specifics	
  about	
  the	
  interview,	
  	
  
                  remember	
  to	
  be	
  brief	
  as	
  you	
  only	
  want	
  to	
  express	
  your	
  gratitude.	
  It	
  is	
  also	
  worth	
  noting	
  that,	
  in	
  this	
  highly-­‐
                  technical	
  world,	
  a	
  handwritten	
  note	
  garners	
  more	
  attention	
  than	
  a	
  standard	
  email.	
  	
  

                  While	
  waiting	
  for	
  a	
  second	
  interview,	
  continue	
  researching	
  the	
  organization	
  to	
  gain	
  additional	
  knowledge	
  and	
  be	
  
                  prepared	
  for	
  future	
  meetings.	
  

               To	
  read	
  more	
  articles	
  about	
  talent	
  and	
  career	
  management	
  and	
  the	
  A/E/C	
  and	
  facilities	
  management	
  sectors,	
  	
  subscribe	
  to	
  
                                                                            Helbling’s	
  quarterly	
  newsletter	
  and	
  blog	
  at:
                                                                                         W:	
   h el bl i n g s ear c h . c o m
                                                                                   B : 	
   blo g. h elblin gs earc h . c o m

  HELBLING & ASSOCIATES, INC. RETAINED EXECUTIVE SEARCH
                                    C o n s t r u c t i o n 	
   • 	
   F a c i l i t i e s 	
   M a n a g e m e n t 	
   • 	
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   E s t a t e 	
   • 	
   E n g i n e e r i n g

              RESPONSIVE                                                                                                                                                         RELIABLE
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  needs                                                                                         Comprehensive	
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  accurate	
  market	
  intelligence
                                                                                                RESULTS
                                                                          Performance	
  that	
  exceeds	
  your	
  expectations
           RESOURCEFUL                                                                                                                                                RELATIONSHIPS
Extensive	
  network	
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  in	
  your	
  industry                                                                                          Consulting	
  based	
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  trust	
  and	
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How To Differentiate Yourself In An Interview (in Construction, Facilities Management, Engineering & Architecture)

  • 1. How To Dif ferentiate Yourself In An Interview ~  Sami  L.  Barry  &  T homas  M.  Dunn T                alent  management  is  one  of  many  challenges  facing  organizations  involved  in  architecture,  engineering  and   construction  (A/E/C)  and  facilities  management.  As  a  professional  within  this  sector,  you  may  be  presented  with  a  similar   issue  -­‐  career  management.  Limited  employment  opportunities  are  creating  strong  competition  for  ideal  career  roles,   making  good  interviewing  skills  more  critical  than  ever.  That  is  why  it  is  important  to  understand  how  to  appropriately   prepare  for  interviews  and  how  to  differentiate  yourself  during  and  after  meetings  with  potential  employers. As  retained  executive  search  consultants,  Helbling  &  Associates  is  well  aware  of  the  importance  of  interviewing  skills.  From   our  experiences,  we  have  developed  the  following  suggestions  for  making  yourself  stand  out  in  this  highly  competitive   landscape  to  get  the  career  opportunity  you  really  want. Before an interview: Prepare appropriately Gather  your  thoughts  on  how  to  summarize  your  professional  career,  highlight  specific  achievements,  and   articulate  how  your  experiences  (along  with  your  skills  and  competencies)  could  bring  value  to  the  organization   and  to  the  role. View  yourself  objectively  and  allow  yourself  to  be  self-­‐critical  in  a  positive  way.  This  portrays  a  high  level  of   emotional  intelligence  which  is  an  attractive  attribute  in  today’s  talent  market.  (Read  emotional  intelligence  blog.)   Consider  your  short-­‐  and  long-­‐term  career  goals  and  be  prepared  to  explain  how  the  role  and  its  opportunity   complement  them. Beyond  reading  an  organization’s  web  site,  gather  information  about  its  financial  stability  and  initiatives,  its   competitors  and  customers,  and  recent  news.  You  can  obtain  this  information  by  utilizing  search  engines  or   reviewing  the  company’s  LinkedIn  page.  In  addition,  you  can  often  become  familiar  with  the  specific  interviewer   by  using  similar  approaches.   Develop  a  list  of  questions  regarding  the  organization’s  goals  and  growth  strategies  and  how  the  role  may  impact   them.  This  will  illustrate  your  genuine  interest  in  the  company  and  the  long-­‐term  opportunities  it  provides. During an interview: Present yourself as a solution provider. Throughout  the  interview,  make  connections  between  your  skills  and   experiences  and  how  they  apply  to  the  position  and  its  expectations.   Reiterate  your  willingness  to  expand  and  diversify  your  skills  and   competencies  to  adapt  to  the  role  and  potentially  take  it  to  another  level. When  discussing  your  career  achievements,  provide  quantitative   statements  with  numbers  and  specifics.  Describe  in  detail  how  you  may  have   reduced  costs  or  improved  a  process.  You  may  also  want  to  explain  how  you   identified  a  particular  challenge,  and  how  you  subsequently  developed  and  implemented  a  solution.
  • 2. Asking questions Many  times,  candidates  show  more  intelligence,  competence,  motivation  and  interest  by  the  questions  they  ask   during  interviews.  Questions  we  recommend  addressing  at  the  appropriate  time  are: ‣ What  are  the  overall  short-­‐  and  long-­‐term  goals  of  [organization]? ‣ In  which  of  those  goals  does  this  role  have  involvement? ‣ What  is  the  overall  impact  this  role  can  have  upon  [organization]?   ‣ What  are  the  key  projects,  tasks,  and  expectations  of  the  role? ‣ Who  does  the  position  interact  with?    What  are  their  work  styles  and  attitudes?    What  is  the  management   structure? ‣ What  is  the  corporate  culture  and  the  particular  work  environment  of  the  role? ‣ What  is  the  average  tenure  within  the  role’s  department?     ‣ What  are  the  opportunities  for  advancement? ‣ How  is  the  role  incentivized? For roles within architecture/engineering/construction: ‣ What  makes  [organization]  different  from  its  competition? ‣ What  are  [organization’s]  plans  to  strengthen  its  competitive   advantage? ‣ What  is  [organization’s]  backlog  of  work? ‣ What  are  [organization’s]  current  and  planned  technological  initiatives? ‣ What  are  [organization’s]  plans  going  forward  to  streamline  the  design  and  construction  process?  Is  it   exploring  alternative  project  delivery  methods  to  adapt  to  owners’  needs  and  wants? ‣ What  are  [organization’s]  strategies  for  maximizing  the  pursuit  of  target  markets  and  are  there  new  vertical   and  geographical  markets  being  explored? ‣ How  does  [organization]  perform  succession  planning? For roles within facilities management: ‣ What  are  [organization’s]  current  sustainability  plans  and  future  goals? ‣ How  is  [organization]  aligning  information  technology  and  facilities  to  effectively  manage  utilities,  buildings,   capital  projects  and  budgets? ‣ What  are  [organization’s]  plans  for  improving  energy  management?  (i.e.  strategic  procurement,  production   and  distribution  practices,  initiation  of  commissioning  and  decommissioning  programs) ‣ What  alternative  project  delivery  methods  are  being  considered  for  capital  projects? ‣ What  are  [organization’s  ]  short-­‐  and  long-­‐term  capital  programs  and  building  initiatives  (including  green   building)? ‣ What  are  [organization’s]  financial  commitments  for  capital  projects  and  maintenance  initiatives? ‣ How  well  does  [organization’s]  administration  team  support  facilities  management  efforts?
  • 3. Interviewing for executive-level roles Due  to  the  strong  competition  for  senior-­‐level  roles,  executive  candidates  need  to  be   keenly  aware  of  the  ways  they  can  differentiate  themselves  from  other  high-­‐caliber   professionals.  Suggestions  for  accomplishing  this  are:   Provide  as  much  substance  as  possible  in  initial  meetings  as  it  sets  the  tone  for  future   discussions  and  establishes  you  as  a  viable  candidate.   If  the  prospective  position  is  responsible  for  managing  profit  and  loss,  quantify  past   experiences  and  successes  with  hard  facts  and  data.  Highlight  key  financial  growth  initiatives  that  you  have  led  as   well  as  the  scope  of  staff,  geography,  and  vertical  markets  that  you  have  covered  during  your  career.     When  appropriate,  do  not  hesitate  to  project  yourself  into  the  role  that  you  are  interviewing  for  by  citing  similar   past  experiences.  This  shows  that  you  have  the  abilities  to  perform  similar  tasks  to  what  the  employer  would   require  while  also  emphasizing  that  you  are  actively  interested  in  the  position  and  thinking  about  the  tangible   results  that  you  could  achieve  if  given  the  opportunity.   Ask  direct  and  candid  questions  to  extract  information  which  will  allow  you  to  fully  understand  the  pros  and  cons   of  the  position  and  the  organization.   In  the  engineering  and  construction  communities,  it  is  likely  you  have  shared  acquaintances  and  colleagues  with   an  interviewer.  If  the  opportunity  presents  itself,  discuss  those  shared  connections  as  it  is  usually  beneficial  to  do   so.  This  shows  that  you  are  well  connected  within  the  industry,  and  it  can  also  provide  a  discreet  avenue  for  the   potential  employer  to  get  an  outside  opinion  on  your  personality  and  capabilities  (with  your  permission).           Remember  that  an  executive  interview  is  as  much  of  an  information  gathering  session  as  it  is  a  forum  to  highlight   your  personal  successes.   *Note  that  it  is  common  for  initial  meetings  for  executive  positions  to  take  place  at  a  neutral  location  with  the   interviewer  also  being  the  person  to  whom  you  would  directly  report.         After the interview: Express your appreciation Send  a  personalized  thank  you  card  or  email  to  all  interviewers  within  48  hours.  Because  many  candidates  do  not   take  the  time  to  do  this,  it  is  an  opportunity  to  continue  differentiating  yourself.  Writing  a  simple  note  that   expresses  your  appreciation  also  demonstrates  professionalism.  If  you  want  to  add  specifics  about  the  interview,     remember  to  be  brief  as  you  only  want  to  express  your  gratitude.  It  is  also  worth  noting  that,  in  this  highly-­‐ technical  world,  a  handwritten  note  garners  more  attention  than  a  standard  email.     While  waiting  for  a  second  interview,  continue  researching  the  organization  to  gain  additional  knowledge  and  be   prepared  for  future  meetings.   To  read  more  articles  about  talent  and  career  management  and  the  A/E/C  and  facilities  management  sectors,    subscribe  to   Helbling’s  quarterly  newsletter  and  blog  at: W:   h el bl i n g s ear c h . c o m B :   blo g. h elblin gs earc h . c o m HELBLING & ASSOCIATES, INC. RETAINED EXECUTIVE SEARCH C o n s t r u c t i o n   •   F a c i l i t i e s   M a n a g e m e n t   •   R e a l   E s t a t e   •   E n g i n e e r i n g RESPONSIVE RELIABLE Motivation  and  urgency  to  fulfill  your  needs Comprehensive  and  accurate  market  intelligence RESULTS Performance  that  exceeds  your  expectations RESOURCEFUL RELATIONSHIPS Extensive  network  of  contacts  in  your  industry Consulting  based  upon  trust  and  commitment Pittsburgh w w w . h www.helblingsearch.com c h . c o m elblingsear 724.935.7500