Presentation on Business Etiquettes

1. Business Etiquettes
Prepared by:-
Heerak Choubisa

2. Contents
 Introduction
 Why Etiquette?
 Etiquette v/s Manner
 Types of Etiquette
 Effects of Business Etiquette
 How to improve Business Etiquette

3. Introduction
 Etiquette expected code of behavior according to the
conventional within society, social class or group.
 Business etiquette is set of
manners that is accepted or
required in profession.

4. Why etiquette ?
 Etiquette provide personal security.
 It protect the feelings of other.
 It make communication clearer.
 It makes good first impression.
 It will enhance your status at work.
 Builds Strong Relationships
 Promotes Positive Atmosphere
 Reflects Confidence
 Prevents Misunderstandings

5. Etiquettes v/s manner
Etiquettes Mannerism
Etiquette is a code of polite conduct based
on social acceptance and efficiency
Manners are polite behaviors that reflect an
attitude of consideration, kindness and
respect for others.
When you know the rules of etiquette for
any given situation, it increases your
comfort, confidence and competence, and
by extenzion, the ease and comfort of
people around you.
As mannerism doesn’t includes any rules
and regulations, you may not have been
taught how to make proper introductions,
but a kind person knows better than to
belittle or embarrass another person in
public or private.
In order to learn etiquette, people must
take specific lessons, as opposed to
learning by example or through gentle
correction.
People are typically taught manners from a
very young age, so that they grow up
accustomed to the basic rules of conduct
about appropriate behavior in social
situations.

6. Types of Etiquette
 Office Etiquette
 Cubicle Etiquette
 Dinning Etiquette
 Meeting Etiquette
 Business card Etiquette
 Communication Etiquette
 General Etiquette

8. Cubicle Etiquette
 Imagine an invisible door
 Be aware how your voice projects
 Speaker phones and cubes don’t mix
 Deep in thought: Leave them alone
 On the phone: Don’t distract
 Post a sign or flag at your cube entrance to signal when you can
be interrupted
 Never read someone's computer screen or comment on
conversations you overhear.

9.  Be on time
 Wait to sit until host/hostess
indicated the seating arrangement
 Stand on the right side of your chair
and enter from your left
 Put your napkin in your lap
 Decide on your menu selections
quickly
 Never order the most expensive
item
 Wait for all people to be served
before beginning
 Generally pass food to the right
Dinning etiquette

10. Meeting etiquette
1. Mingle with others before
meeting.
6.Sit appropriately. 11. Speak up and speak early.
2. Be concise. 7. Dress appropriately. 12. Understand the unwritten
speaking rules.
3. Initiate the handshake. 8. Never pull out
someone’s chair for them.
13. You can drink, but avoid
eating .
4. Stand when your are being
introduced.
9.Come prepared. 14.Do not have your phone out.
5. Be on time. 10.Have a strong agenda. 15.Don’t save all your questions
for the end.

11. Business card Etiquette
 Always have a business card
 Have it in a good shape and updated
 Have it readily available
 Be selective about distributing
 Present it in a appropriate time and manner

12. Communication Etiquette

13. General etiquette

14. How to improve business etiquette
skills
 Win them over through your timeliness
 Show respect for others
 Dress for success

15. Effects of business etiquette
 Enhances relationships in the workplace
 Promotes business growth
 Enhances impression
 Helps professionals gain business travel etiquette
 Enhances non-verbal communication

16. Thank You