Diese Präsentation wurde erfolgreich gemeldet.
Die SlideShare-Präsentation wird heruntergeladen. ×

Conflict mgmt

Anzeige
Anzeige
Anzeige
Anzeige
Anzeige
Anzeige
Anzeige
Anzeige
Anzeige
Anzeige
Anzeige
Anzeige
Nächste SlideShare
Conflict mgmt
Conflict mgmt
Wird geladen in …3
×

Hier ansehen

1 von 16 Anzeige
Anzeige

Weitere Verwandte Inhalte

Ähnlich wie Conflict mgmt (20)

Anzeige

Aktuellste (20)

Conflict mgmt

  1. 1. Conflicts happen
  2. 2. There are differences so there will be conflicts
  3. 3. How do we manage differences?
  4. 4. It’s about “Getting to YES”  William Ury, 1981:  Synopsis -This classic book on negotiation theory is a product of the Harvard Negotiation Project. It espouses Principled Negotiation, a specific negotiation method that aims for Win-Win agreements.
  5. 5. Assertive communication means…  To be positive about self and others
  6. 6. Recall synergy:  “The state achieved when the combined efforts of the parts exceed their individual efforts” – Barnett & O’Rourke
  7. 7. Theory vs. reality
  8. 8. Identify behaviour roles  Aggressive  Submissive  Manipulative  Assertive
  9. 9. Shared common understanding
  10. 10. Prepare  Make parties comfortable  Get all on the same page – set tone  Ensure a common understanding of concepts  Invite feedback
  11. 11. Define conflict on strategies, not  Emotions personalities  Stereotyping  Gender  Culture  Experience  expectation
  12. 12. Four F’s  Facts  Feelings  Focus on action  Feedback
  13. 13. Own the message • You’re always after dinner late to work you lazy pig? • You make me • Why can’t you mad when you get your report leave the in on time? kitchen a • Why is your mess. car always out • Why is it of gas? always me who cleans up
  14. 14. Conflict management is:  Competition  Withdrawl  Accommodation  Compromise  collaboration
  15. 15. Find your personal power!  Funny, compassionate, team player, hard worker -
  16. 16. “Lucky 7”  Pick personal powers you’d like and repeat them seven times – voila!

×