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Ilana Rozanes
     Saturnino Luz
     Gavin Doherty

School of Computer Science
       and Statistics
Using technology
 to help people
SOLUTION



PROBLEM
PROBLEM
How can
a patient and a health provider
 communicate with each other
    when they do not speak
      the same language

               ?
Source: From top left, clockwise:
http://www.famhealthcare.org/services/interpreters.html, http://www.uticaod.com/news/x1792923422/Refugees-from-around-globe-
        spur-demand-for-medical-interpreters, http://www.usatoday.com/news/health/2006-07-19-medical-interpreters_x.htm
Language Barriers in Healthcare
 Can we help medical interpreters
  do their work?
  • Understand the work of Medical
   Interpreters

  • Identify problems and propose
   solutions
How do we even start?
The Overall Approach
.           .




                  .
                          Fieldwork and
                          Data Analysis
 Grounded Theory


                      .
      .




                          Data Synthesis
              .




Design Opportunity
    Statements
Situation




Representation of Situation
Remembering




              Professional Identity
data        theoretical
  collection      sampling
  and open           and
   coding         selective
                   coding
          sorting and
          theoretical
            coding.
           Literature
             review




Grounded Theory
solution
 opportunity            ideas
    area


               users and
                levels of
                support




Design Opportunity
    Statements
.           .




                  .
                          Fieldwork and
                          Data Analysis
 Grounded Theory


                      .
      .




                          Data Synthesis
              .




Design Opportunity
    Statements
Data collection and Open Coding
Interviews with medical interpreters


 What makes your
                     What is it like being
  job difficult?
                         a medical
 What facilitates
                       interpreter?
    your job?
Direct Observation
         of
Medical Consultations
Why bother?
• Complex, risky contexts
• Domains involving life-critical situations
  where ideas cannot be tested and retested as
  decisions prove to be wrong in the field



                  Healthcare
Design Opportunity Statement

“[w]hen we lack such a problem
  statement, our project can drift
  dangerously off-course,
  leaving us perhaps with
  a solution to the wrong problem
  or, worse still,
  with no solution at all”
Source: Newman, W. M., & Lamming, M. G. (1995). Interactive system design.
                    Harlow: Addison-Wesley, pp. 16
Thank you


ilana.rozanes@tcd.ie

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Using Technology To Help People - Ilana Rozannes

  • 1. Ilana Rozanes Saturnino Luz Gavin Doherty School of Computer Science and Statistics
  • 2. Using technology to help people
  • 4.
  • 6. How can a patient and a health provider communicate with each other when they do not speak the same language ?
  • 7. Source: From top left, clockwise: http://www.famhealthcare.org/services/interpreters.html, http://www.uticaod.com/news/x1792923422/Refugees-from-around-globe- spur-demand-for-medical-interpreters, http://www.usatoday.com/news/health/2006-07-19-medical-interpreters_x.htm
  • 8. Language Barriers in Healthcare Can we help medical interpreters do their work? • Understand the work of Medical Interpreters • Identify problems and propose solutions
  • 9. How do we even start?
  • 11. . . . Fieldwork and Data Analysis Grounded Theory . . Data Synthesis . Design Opportunity Statements
  • 13. Remembering Professional Identity
  • 14. data theoretical collection sampling and open and coding selective coding sorting and theoretical coding. Literature review Grounded Theory
  • 15. solution opportunity ideas area users and levels of support Design Opportunity Statements
  • 16. . . . Fieldwork and Data Analysis Grounded Theory . . Data Synthesis . Design Opportunity Statements
  • 17. Data collection and Open Coding Interviews with medical interpreters What makes your What is it like being job difficult? a medical What facilitates interpreter? your job?
  • 18. Direct Observation of Medical Consultations
  • 19. Why bother? • Complex, risky contexts • Domains involving life-critical situations where ideas cannot be tested and retested as decisions prove to be wrong in the field Healthcare
  • 20. Design Opportunity Statement “[w]hen we lack such a problem statement, our project can drift dangerously off-course, leaving us perhaps with a solution to the wrong problem or, worse still, with no solution at all” Source: Newman, W. M., & Lamming, M. G. (1995). Interactive system design. Harlow: Addison-Wesley, pp. 16