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The Death of 
Marketing 
Dr. Hesham Dinana
Our VUCA World
1. WoM… Social Social All the Way 
2. Marketing to the BoP 
3. The Forgotten “P” 
4. The Pyramids Shift - Demographics 
5. Getting Grey 
6. It is all about the Life Style 
7. Going Green
WoM 
Social Social 
all the way
User Generated Content (UGC) took on momentum in 2011 – and will continue moving forward 
Content that comes direct from the potential or existing customer is likely to grow in Perceived Value (PV) 
Key Test: 
How successfully will companies be in 
inspiring and facilitating user-generated 
content?
from Word of Mouth 
to World of Mouth
Customer 
Inbound Marketing OutboundMarketing 
Outbound 
Marketing 
PR 
TV & Radio 
Email 
Banners 
Company 
• Organic / Findability-bases 
• Listening 
• People Inbound $$ 
Marketing 
• Pull 
Social Media 
• User-Generated 
• Blog posts, Paid podcasts, Search 
LinkedIn 
• & Facebook groups, Links 
YouTube 
• Social Connections 
Organic Search 
• Building Communities 
• Buying Cycle 
• Interrupt-driven 
• Talking 
• Programm $$ 
• Push 
• Business-Generated 
• Press releases, seminars, 
• Videos, collateral 
• Business Connections 
• Building Websites 
• Sales Cycle
BoP
80 % of the global population 
live on less than $10 a day.
Marketers focus on the top 20% of richest customers and ignore the rest. 
Over 5 Billion people yet to be 
reached!
Continent Urban 
Popu. % 
OUR SLUM WORLD!! 
Slum 
Popu. % 
Latin America 76 32 
North Africa 52 28 
Sub-Sahara 
35 72 
Africa 
West Asia 66 26 
South Asia 30 59 
East Asia 39 36
1. Well informed 
2. Anxious to urbanize 
3. Seeing is believing 
4. Role of opinion 
leaders 
5. Color, music, 
demos. 
RURAL 
CONSUMERS
The Forgotten 
“P” 
in the mix 
PLACE (Distribution)
6 Cs 
Cost 
Capital 
Coverage 
Control 
Character 
Continuity
The Pyramids Shift
CHINA 
KOREA
EGYPT 1990 to 2020
37% of the U.S. adult population are 
Seniors … rising to 45% by 2015. 
28% of all seniors are Internet enabled. 
They spend more time online than teenagers. 
$7 billion spent online 
70% of all disposable income controlled by 
Seniors … $1.6 trillion in spending power 
$19 trillion cumulative household 
value owned by Seniors 
40% of all new cars and over 
80% of the luxury new cars. 
25% of all toys. 
80% of leisure travel. 
74% of all prescriptions 
• The seniors market is a goldmine. 
• Marketing to seniors produces the 
best return per marketing dollar.
In comparison to younger people, people 
in the mature market do this: 
 save/invest more; 
 spend more on luxury products and services; 
 shop during morning hours; 
 prefer “one-stop” shopping; 
 consider shopping to be a social event; 
 are very convenience-oriented; 
 patronize reputable/traditional outlets; 
 seek personal attention and special services 
such as valet parking and gift wrapping; 
 choose based on quality and brand name; 
 are less price conscious and deal prone; 
 use credit as often; 
 are as likely to show non-significant responses 
to sweepstakes and telemarketing; and 
 complain less when they are not satisfied with 
something they have bought.
It is all about….
Faith Popcorn – Life Style Trends 
Cocooning Impulse to get inside when the outside gets scary 
Down-aging Tendency to feel younger than one’s age 
Egonomics Treated differently from others 
Fantasy Adventure Meets people needs to offset their daily routine 
99 Lives Juggle many roles and responsibilities 
S.O.S. Make society more socially responsible for the 3Es: Environment, Education, Ethics 
Small Indulgences Stressed out consumers need occasional emotional fixes 
Staying Alive People’s drive to live longer and better lives.
Going Green 
“Green business is not a new idea. 
It is an enduring concept that has 
been evolving for years, a natural 
offshoot of an expanding 
environmental consciousness”
Phillips Ecovision program 
39% of Sales come 
from Green Products 
4000 new Green 
Products introduced 
€479 Million 
invested in Green 
Products R&D 
50% of Sales in 2011 
from Green Products 
€2 Billion 
invested in Green 
Innovations R&D 
2011 
2015 500 Million 
Lives touched by Philips 
in Green Innovations
GE Ecomagination
Thank You

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The Death of Marketing as We Know it... by Dr. Hesham Dinana

  • 1. The Death of Marketing Dr. Hesham Dinana
  • 3.
  • 4. 1. WoM… Social Social All the Way 2. Marketing to the BoP 3. The Forgotten “P” 4. The Pyramids Shift - Demographics 5. Getting Grey 6. It is all about the Life Style 7. Going Green
  • 5. WoM Social Social all the way
  • 6. User Generated Content (UGC) took on momentum in 2011 – and will continue moving forward Content that comes direct from the potential or existing customer is likely to grow in Perceived Value (PV) Key Test: How successfully will companies be in inspiring and facilitating user-generated content?
  • 7. from Word of Mouth to World of Mouth
  • 8. Customer Inbound Marketing OutboundMarketing Outbound Marketing PR TV & Radio Email Banners Company • Organic / Findability-bases • Listening • People Inbound $$ Marketing • Pull Social Media • User-Generated • Blog posts, Paid podcasts, Search LinkedIn • & Facebook groups, Links YouTube • Social Connections Organic Search • Building Communities • Buying Cycle • Interrupt-driven • Talking • Programm $$ • Push • Business-Generated • Press releases, seminars, • Videos, collateral • Business Connections • Building Websites • Sales Cycle
  • 9. BoP
  • 10. 80 % of the global population live on less than $10 a day.
  • 11. Marketers focus on the top 20% of richest customers and ignore the rest. Over 5 Billion people yet to be reached!
  • 12. Continent Urban Popu. % OUR SLUM WORLD!! Slum Popu. % Latin America 76 32 North Africa 52 28 Sub-Sahara 35 72 Africa West Asia 66 26 South Asia 30 59 East Asia 39 36
  • 13.
  • 14.
  • 15.
  • 16. 1. Well informed 2. Anxious to urbanize 3. Seeing is believing 4. Role of opinion leaders 5. Color, music, demos. RURAL CONSUMERS
  • 17. The Forgotten “P” in the mix PLACE (Distribution)
  • 18. 6 Cs Cost Capital Coverage Control Character Continuity
  • 22. 37% of the U.S. adult population are Seniors … rising to 45% by 2015. 28% of all seniors are Internet enabled. They spend more time online than teenagers. $7 billion spent online 70% of all disposable income controlled by Seniors … $1.6 trillion in spending power $19 trillion cumulative household value owned by Seniors 40% of all new cars and over 80% of the luxury new cars. 25% of all toys. 80% of leisure travel. 74% of all prescriptions • The seniors market is a goldmine. • Marketing to seniors produces the best return per marketing dollar.
  • 23. In comparison to younger people, people in the mature market do this:  save/invest more;  spend more on luxury products and services;  shop during morning hours;  prefer “one-stop” shopping;  consider shopping to be a social event;  are very convenience-oriented;  patronize reputable/traditional outlets;  seek personal attention and special services such as valet parking and gift wrapping;  choose based on quality and brand name;  are less price conscious and deal prone;  use credit as often;  are as likely to show non-significant responses to sweepstakes and telemarketing; and  complain less when they are not satisfied with something they have bought.
  • 24. It is all about….
  • 25. Faith Popcorn – Life Style Trends Cocooning Impulse to get inside when the outside gets scary Down-aging Tendency to feel younger than one’s age Egonomics Treated differently from others Fantasy Adventure Meets people needs to offset their daily routine 99 Lives Juggle many roles and responsibilities S.O.S. Make society more socially responsible for the 3Es: Environment, Education, Ethics Small Indulgences Stressed out consumers need occasional emotional fixes Staying Alive People’s drive to live longer and better lives.
  • 26.
  • 27.
  • 28. Going Green “Green business is not a new idea. It is an enduring concept that has been evolving for years, a natural offshoot of an expanding environmental consciousness”
  • 29. Phillips Ecovision program 39% of Sales come from Green Products 4000 new Green Products introduced €479 Million invested in Green Products R&D 50% of Sales in 2011 from Green Products €2 Billion invested in Green Innovations R&D 2011 2015 500 Million Lives touched by Philips in Green Innovations