HCL helped a Leading US national telecom provider of wireless voice, messaging, and data services develop a Multi-channel API Platform for continuous integration and delivery with the back end systems Enterprise IT Systems are divided into systems of record, engagement and innovation. According to Forrester, while increasingly organizations are looking to increase their spending on systems of differentiation and innovation and halve spend on systems of record, there is underinvestment in systems of engagement… these systems need several key technologies, with a critical focus on back-office integration. The survey reveals application integration with back-office systems as the biggest barrier to system of engagement delivery – Forrester Forrsights services survey 2013

1. Copyright © 2014 HCL Technologies Limited | www.hcltech.com
TRANSFORM TO A DIGITAL
ENTERPRISE WITH SMARTER APIs
How did HCL develop a Multi-channel API Platform for a Leading U.S.
Telecom Provider?

2. 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
45%
79%
41%
18%
14%
3%
2016
2011
Systems of record investments Systems of engagement spending System of Innovation
“There is underinvestment in systems of engagement… these systems need several key
technologies, with a critical focus on back-office integration. The survey reveals integration with
back-office systems as the biggest barrier to system of engagement delivery – Forrester, 2013
Forrester says expenditure on Systems of Record to halve as a % of total IT spend from 2011 to 2016
Integration with back-office systems biggest barrier to funding of systems of innovation
Source: Forrester, Forrsights Services Survey, 2013

3. 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Case in Point: A US National provider of wireless voice, messaging, and data services wanted
to develop a modern API platform that can be accessed through multiple channels and devices
Multiple customer channels (retail, call
center, online) and Devices (tablets,
laptops, desktops)
Offer a platform for partners with proper
controls and security
Enable marketplace innovation by
accelerating time to market
For Details of the Solution Download on slide 5
Create support for
common services
Channel specific
lightweight micro-
services
Iterative development
and loose coupling
between cross device
UI and backend APIs
Client Needs HCL’s Approach
Backend-as-a-ServiceAPIplatform:
continuousintegrationanddelivery

4. 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
Host of benefits HCL delivered to the client in the engagement
Solution Details and Technical Architecture Download on slide 5
Eliminating inconsistencies
Enabling Reuse of Software
components across applications
Simplifying the application design
process from idea to implementation
Ensuring visibility of deliverables to users
throughout the development process
Reducing cost through reduced risk of rework
and/or late cancellation

5. 5 Copyright © 2014 HCL Technologies Limited | www.hcltech.com
CLICK TO DOWNLOAD THE DETAILED CASE STUDY
APIs enables the integration of digital channels with complex back-end systems
ABOUT THE CLIENT
A national provider of wireless voice, messaging, and data services.
Benefits Delivered
• Strengthens the brand, facilitates effortless business transactions, reduces training time and increases the
productivity of service centers and employees
• Reduces time to market
• Iterations free, parallel and rapid prototype and APIt development
• Enables early validation of applications and business processes
• Ensures critical UI decisions are captured and aligned with user expectations and technology and APIs
To know the details of the solution read the case study