http://www.hcltech.com/travel-transportation-logistics/overview ~ for more Logistics

4. HCL as a strategic partner, provides
application and infrastructure
support across 2 business lines
BACKGROUND
 A leading global freight forwarder ‘s IT systems existed in silos. It
approached HCL to help it transform these into a globally uniform
system, which would lead to leveraging IT as a strategic weapon for
the business rather than as an overhead
 Over a two year period, HCL’s integration process involved several
services including infrastructure, and application support &
maintenance
CHALLENGES / OBJECTIVES
SNAPSHOT
 This was the first outsourcing engagement for our client. Educating them
about this operational mode and program governance were critical and  Vertical: Travel, Transportation & Logistics
challenging areas  Micro-vertical: Logistics
 Application and infrastructure support across 2 lines of business  Service Areas: Infrastructure and
 Backfill key client positions at short notices with minimal KT. Non-availability Application Support & Maintenance
of client SMEs on critical applications  Technologies: TIBCO BW, TIBCO
 Insufficient technology related information for detailed resource planning BC, EMS, Hawk, ADB Adapter, WM4000
, C#, Dot Net, Java , SQL Server, Mobile
 Coordination across multiple geographies Technology(C# & Dot Net), Edifecs Spec
Builder

5. THE SOLUTION
 HCL turned in to a strategic partner, providing application and infrastructure support across 2 lines of
businesses - Freight Forwarding and Contract Logistics
 Application Portfolio Optimization
o HCL did a study of 463 applications across 25 programming languages and then assumed
support of 168 applications after due diligence.
 Steady State
o Level 1, Level 2, Level 3 Integrated Support. Application Development & Maintenance across
the scope was handled with the client’s team.
 Continuous Improvement
o HCL proposed a total of 31 ideas for cost savings/optimization, of which 11 have been approved
for implementation after review, amounting to a total value delivery of $58K
RESULTS / BENEFITS
 Transition Phase – 1: Backfill support to 50+ positions in 2 weeks. Zero Business impact for transition
 Optimization Phase – 2:
o 97% fewer server configurations
o 40% reduction in headcount
o $5M/year reduction in IT spend
 Standardize Phase – 3:
o Global Integrated Service Desk
o ITIL aligned processes
o AD based on CMMi
 Transformation Phase - 4:
o Establishment of the client academy with domain certifications
o Business Aligned IT initiatives

6. Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to
build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 88,000 of us bright sparks are busy
developing solutions for 500 customers in 31 countries across the world.
How can I help you?
www.hcltech.com