http://www.hcltech.com/manufacturing/overview~ for more on Hi-Tech Manufacturing

4. HCL helps a client reduce Total Cost
of Ownership (TCO) by 25 to 30%
over a 3 year period
BACKGROUND
 Our client is an industry leader in data center networking solutions
and services that enable Global 500 companies manage their most
vital information assets around the clock
 Most of the world’s data flows through its equipment and data center
networks built on its technology
CHALLENGES / OBJECTIVES
SNAPSHOT
 The company was not able to focus on strategic initiatives due to severe
bandwidth constraints  Vertical: Manufacturing
 Maintenance of external applications(150+) with Oracle Apps  Micro-vertical: Hi-tech
 Consolidating the IT Systems of companies that were acquired by our client  Service Areas: Application Service &
 Reduction of R&D costs and acceleration of time-to-market Maintenance, Network managed Services,
L1, L2, L3 Support, Embedded Systems
 Expansion of Network Managed Services (NMS)
 Technologies: Oracle, Embedded
Systems (EOS)

5. THE SOLUTION
HCL’s role involved:
 Utilizing our co-sourcing model that enabled our client focus on its strategic initiatives by releasing
bandwidth for daily criticalities
 Taking ownership of Support/RFE (Request for Enhancements) in Operations, Finance, HRMS, CRM,
Boundary Apps, Data Warehousing, and covering most of the company’s IT and business landscape,
thus enabling the continuous responsiveness of IT to Business
 Active collaboration with the company's IT and incumbent ESP team, enabling risk-free transition of
projects/ support
 Broad-based engineering coverage that includes the entire product line, thus enabling efficiencies and
driving down costs
RESULTS / BENEFITS
 Reduction in Total Cost of Ownership (TCO) by 25 to 30% over a 3 year term
 Risk-free transition of projects to HCL; substantially enhanced IT capability - able to deliver all
application and web development projects on time
 Enabled the customer’s engineering organization to focus on a futuristic R&D road-map
 Support for Legacy equipment amounting to 45% of the install base, thereby driving up efficiencies and
freeing capacity for more strategic initiatives
 Continuous improvements to product quality, whilst ensuring better cross-skill and continuous learning

6. Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to
build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 88,000 of us bright sparks are busy
developing solutions for 500 customers in 31 countries across the world.
How can I help you?
www.hcltech.com