Digital Banking is transforming banking operations. Direct banking or e-banking, a subset of Digital banking is at the helm of this transformation. Its importance as a strategic tool to acquire and retain customers, is forcing augmentation of new features every day. The choice depends on two critical factors which run to the heart of a bank’s long-term goals - customer value proposition designed by bank and the technology enablement. What all consumer banking features do financial institutions want to offer without putting security and reputation at stake? How to add value on user experience? The slides and associated white paper talk about this and more.
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