1. Hassan Bourquiba
Flat 4, 32 Rothesay Road
Luton
LU1 1QZ
Beds
Nationality: British
Mob: 07493047326
Tel.: 01582933990
Email: hassan.bourquiba@outlook.com
hassan.bourquiba@inbox.com
hakjhas@gmail.com
Personal Profile:
As I am skilled and experienced information technology support technician, I can be a productive
and dedicated employee if given a chance to work for your organization. I’m also a nice fun and
friendly person, I’m am honest and punctual, I work well in a team but also on my own as I like to
set myself goals which I will achieve, I have good listening and communication skills. I have a
creative mind and am always up for new challenges. I am well organized and always plan ahead to
make sure I manage my time well. I speak fluent Arabic, French, and have a good German basic.
Technical Skills:
Operating Systems: Windows XP, NT, Ms-Office 10, Novell netware, Linux, Macintosh, UNIX,
Hardware: Motherboard, Switches, Modem, Ethernet, IBM Workstations, Windows Enterprise
Server, Languages: HTML, XML, SQL, Java, JavaScript, Oracle, CSS, Windows servers and
Exchange systems, IBM mainframes, Dell servers and desktops, Sony workstations, HP
workstations, Windows operating systems (all variants), Solaris, Knowledge of various switches,
routers, firewalls, anti virus software.
Non-Technical Skills:
Passionate and quick learner, Highly confident and patient worker with a vision for excellence,
Excellent communication, coordination and organizational skills, Ability to develop and maintain
excellent professional rapport with colleagues and clients, Ability to solve technical and non-
technical errors in an efficient and prompt manner, Comfortable to work independently and even as
a part of a team, Excellent multitasking, problem solving and resource management skills,
Passionate to acquire new skills and adapt them to deliver enhanced results
Employment History:
2014 2015 pc Support/Trainee for Luton Learning Centre, luton Bedford College.
· Assisting Students, dealing with Microsoft applications
Sofware and Hardware Support
Supporting Students, with Performing Tasks using:-
Win 7/8 office 10 and other products
· Database “Access 7 “

2. · Improving productivity
· Publisher
· Power Point
· Email “outlook, scheduler and other ms office applications.
Bedford college, Luton, beds
City & Guilds 7546-401/403 in business/admin
· Customer service and sage accountancy/ Management leadership/integration
2010 2014 contracting as pc support latest for HB Computer Consulting Ltd, also
part time studies, “see Education section”.
· Configure, assemble and install computer systems, networks, routers, switches and
associated components for clients
· Review performance of the systems and provide further suggestions to clients for increasing
productivity
· Assist the software engineers in development of client specific software and
applications
· Assign user rights and provide offshore technical assistance to the clients
· Train new employees and clients on effective use of systems and applications
· Associate with other designers and developers and provide cost effective solutions to the
clients
2002 2010 IT support/analyst for various companies, Mainly Contracting in London
· Installed, tested and maintained corporate systems and network solutions
· Performed upgrade of operating systems, applications and hardware
· Created e-mail accounts and assigned mailbox capacities depending on requirements of
specific departments
· Prepared and maintained necessary documents for company and clients
2001 2002 Technical support for ICL, Stevenage Herts
· Identified/resolved apps and network conflict issues arising at clients office
· Performed hardware and software upgrades
· Provided specifications of additional equipment including scanners and photocopiers and
performed installation for the same
· Provided on-site and offside technical assistance to other clients
1998 2001 IT Administrator, Uni poly, Schlegel Herts,
· Resolved the technical and non-technical errors faced by the clients and updated outdated
equipment and applications
· Installed third party applications and trained the employees
· Provided networking solutions for corporate clients with enhanced modem capacity to meet
the organizational requirements
· Configured e-mail clients and P2P (peer-to-peer) file sharing applications for educational
institutes
· Performed clerical duties, and provide specifications of the systems.
· Configure and install applications and e-mail client according to the specifications and
requirements of the organization and business process
· Provide database migration, integration and management services to the clients
· Install and upgrade equipments such as photocopiers, printers, and scanners.
1997 1998 2nd line support, abbey national, London and Milton Keynes
· Make detailed classifications of products and services provided by the company including

3. cost price, selling price, colour and function classifications, stock and pending orders, etc.
· Research for similar products and services provided by rival companies and analyse the
differences in functions and cost
· Maintain and organize official documents and file reports, invoices,statements and other
documents
· Making telephone calls to the customers to solicit feedback on quality and functions of the
product and resolve their queries
· Schedule appointments for corporate clients and customers with bulk order
requirements
1996 1997 Software developer/programmer, Rank Xerox WGC, Herts
· Researched and prepared lists of prospective clients for specific products and services
· Maintained communication with new and existing clients and provided after sales service
· Associated with the warehousing department to store and dispatch products according to the
orders received by the clients
· Filed necessary documents and photocopied the documents for accounts and
administration staff
1995 1996 Bilingual 1st line support, perle system, Milton Keynes
· Assisted the IT staff in the installation of computers and associated equipment
· Trouble shot errors arising in the CRM, Intranet, Database and other applications and
peripherals
· Reviewed system and network performance
· Upgraded applications, network and operating systems
1993 1995 P/t database analyst Hatfield university
1991 1993 P/t help desk Leavenworth, Herts
Education and Training:
2013 2014 ITQ1 & ITQ 2 In Microsoft Products certified
1993 1995 Undergraduate in computing, university of Hatfield, herts
1991 1993 HND in computing, university of beds, Luton, beds
1988 1989 Diploma in technology, institute of technology Agadir, Morocco
1984 1987 Baccalaureate in Practical Science, Agadir, Morocco
Hobbies and Interests:
I enjoy good food, comedy films, travelling and computing and keep fit.
References:
Available upon requests.