This document discusses various interpersonal skills including assertiveness, team building, leadership, and time management. It provides definitions and strategies for developing each skill. Assertiveness involves confidently expressing needs and emotions without aggression. Team building enhances social relations and role clarity through collaborative tasks. Good leadership includes vision, motivation, guidance, and clear communication. Time management maximizes productivity through planning, prioritization, and efficiency. Developing interpersonal skills can improve both professional and personal success.
2. Table of Content
⢠Introduction to interpersonal skills
⢠Assertiveness
⢠Team building
⢠Leadership
⢠Time management
3. Introduction to Interpersonal Skills
⢠Interpersonal skills can be defined broadly as âthose skills which one needs in order to
communicate effectively with another person or a group of peopleâ
⢠Interpersonal skills are the life skills we use every day to communicate and interact with other
people, both individually and in groups.
⢠People who have worked on developing strong interpersonal skills are usually more successful in
both their professional and personal lives.
4. Assertiveness
⢠Assertiveness is the quality of being self-assured and confident without being aggressive.
⢠Assertiveness is the ability to express your emotions and needs without violating the rights of others and without being
aggressive.
⢠People who are not assertive do their best to please others while violating their own rights or sacrificing their own
needs.
⢠Assertiveness is not about showing people that you can shout and its not about scaring them but it's something
between being aggressive and being passive.
⢠Assertiveness is the act of asking for what you want in a confident way that harms no one but in the same time
preserves your rights.
5. Need for Assertiveness
⢠To be open in expressing wishes, thoughts and feelings and encouraging others to do likewise.
⢠To listen to the views of others and responding appropriately, whether in agreement with those views or not.
⢠To accept responsibilities and being able to delegate to others.
⢠To be able to admit to mistakes and apologies'.
⢠To maintain self-control.
⢠To behave as an equal to others.
6. Strategies to Develop Assertiveness
⢠Choose your words carefully
⢠Develop good listening skills
⢠Avoid taking things personally
⢠Be humble
⢠Show confidence
⢠Handle negative issues quickly
⢠Check your hubris at the door
7. Strategies ContdâŚ..
⢠Make the decision to positively assert yourself.
⢠Aim for open and honest communication.
⢠Listen actively.
⢠Agree to disagree.
⢠Avoid guilt trips.
⢠Stay calm.
⢠Take a problem-solving approach to conflict.
⢠Practice assertiveness.
8. Conclusion
⢠Assertiveness is a useful communication tool. It's application is contextual and it's not appropriate
to be assertive in all situations. Remember, your sudden use of assertiveness may be perceived as
an act of aggression by others.
⢠There's also no guarantee of success, even when you use assertive communication styles
appropriately.
⢠When you match consumer psychology with effective communication styles you get a powerful
combination.
9. Team Building
⢠Team building is the use of different types of interventions that are aimed at enhancing social
relations and clarifying team members' roles. These activities frequently assign tasks for
employees to solve through collaborative means.
⢠Team building is the use of different types of interventions that are aimed at enhancing social
relations and clarifying team membersâ roles.
⢠'The term âteam building' can refer generally to the selection and motivation of teams or, more
specifically, to group self-assessment in the theory and practice of organizational development.'
10. Need for Team Building Skills
⢠To increase good communications with participants as team members and individuals
⢠To increase department productivity and creativity
⢠To motivated team members to achieve goals
⢠To create a climate of cooperation and collaborative problem-solving
⢠To give higher levels of job satisfaction and commitment
⢠To clear work objectives
11. Strategies to Develop Team Building
⢠Consider each employee's ideas as valuable
⢠Be aware of employees' unspoken feelings
⢠Act as a harmonizing influence
⢠Be clear when communicating
⢠Encourage team members to share information
⢠Facilitate communication
⢠Delegate problem-solving tasks to the team.
12. Strategies ContdâŚ.
⢠Team member selection
⢠Objective identification
⢠Keep communication open
⢠Assist in conflict resolution
⢠Encourage feedback
⢠Time for fun
13. Conclusion
⢠In the work environment almost everybody within the workplace is likely to be a member of one
or more teams.
⢠These can be formal or informal teams. Efficient team-working can transform the workplace.
⢠It can help create clear open channels of communication, improve productivity, help keep morale
high and provide individuals with a sense of identity and purpose.
14. Leadership
⢠Leadership is fundamental requirement for any professional in an organization.
⢠Leadership can be defined as ability of an individual to guide ,control ,manage & direct an
organization.
⢠Leadership is lifting a personâs vision to high sights, the raising of a personâs performance to a
higher standard, the building of a personality beyond its normal limitations.
⢠Leadership is the capacity to translate vision into reality.
15. Need for Leadership
⢠To initiates action
⢠To motivates the employees
⢠To provide guidance
⢠To create confidence
⢠To build morale
16. Good Leaders Quality
⢠Inspiration
⢠Recognition
⢠Encouragement
⢠Support
⢠Focus on team interest and needs
⢠Clear communication
17. Strategies to Develop Leadership
⢠Have a clear vision.
⢠Take the time to share your vision, your mission and your goals with your team.
⢠Your job as a leader is to provide a clear path that your team can follow.
⢠Your team also must understand why the goals you have set are valuable to them.
⢠Take the time to explain to them, in detail, why and how your vision will not only improve the
business, but how it will benefit them in return.
18. Strategies ContdâŚ.
⢠Encourage enthusiasm and a sense of belonging Show
⢠Keep everyone working toward agreed upon goals
⢠Get to know the people around you
⢠Treat others as individuals
⢠Accept responsibility for getting things done
⢠Communicate effectively
⢠Problem solve in a step by step way
19. Conclusion
⢠The Leadership skills approach takes into account the knowledge and abilities that the leader has
⢠A leader can learn certain skills and turn himself into a remarkable one.
20. Time Management
⢠Time management is the act or process of planning and exercising conscious control over the amount of
time spent on specific activities, especially to increase effectiveness efficiency or productivity.
⢠It is a meta-activity with the goal to maximize the overall benefit of a set of other activities within the
boundary condition of a limited amount of time.
⢠Time management may be aided by a range of skills, tools, and techniques used to manage time when
accomplishing specific tasks, projects, and goals complying with a due date. Initially, time management
referred to just business or work activities, but eventually the term broadened to include personal
activities as well
21. Need for Time Management
⢠To accomplish more with less effort
⢠To make better decisions
⢠To be more successful
⢠To learn more
⢠To reduce stress
⢠To higher quality work
22. Strategies to Develop Time Management
⢠To lower level priorities
⢠Decide how much time the task requires
⢠Regularly plan time to relax and get it together.
⢠Allow extra time for UnForeseen Obstacles (UFO's) that are bound to arise.
23. Strategies ContdâŚ
⢠To choose suitable decision at every time
⢠It increases the progress
⢠It helps to build good relations
⢠Achieving the goals in shorter time
⢠Reduces the stress
24. Conclusion
To develop good time management skills provides that will help us gain control of our time. It is a
journey that can begin only after a person realizes the need to use time more efficiently. Your time
can be capably managed by planning, prioritizing, organizing and knowing how to effectively deal
with competing activities. Finally it increase the efficiency and it helps in reduce the stress.