1. Government of Chhattisgarh
eProcurement
Project by CHiPS

2. Government of Chhattisgarh
eProcurement in Chhattisgarh
- A Report
Prepared by
Chhattisgarh i nfotech & biotech Promotion Society
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3. CONTENTS
1. Introduction
2. Vision
3. Objectives
4. Functional Features
5. Technical Architecture
6. Deployment Features
7. Security Infrastructure
8. Operational Features
9. Implementation Methodology
10.Business Model
11.Institutional Structure
12.Service Level Metrics
13.Current Status of Project
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4. 1. Introduction
The Government of Chhattisgarh’s annual public procurement expenditure is
about Rs. 4000 Crores. The volume of expenditure is expected to increase in the
forthcoming years since the state is undergoing a rapid development. Acknowledging the
importance of public procurement, the Government has undertaken efforts to reform
procurement practices in the last three years. The notable of the efforts are reform of
public works manual and issuance of a Government Order (G.O.) by the Chief Secretary
– 196/CS/2004 – directing departments to implement e-Tendering. Through e-Tendering
the Government expects to increase transparency and efficiency in public procurement.
The Public Works Department (PWD) was the first department to implement e-Tendering
system. At this juncture, the Government has taken efforts to consolidate the existing e-
Tendering solutions and implement an end-to-end e-Procurement solution across all
agencies in the State. The Government has selected M/s Wipro Ltd. (in consortium with
M/s NexTenders India Pvt. Ltd.) as the Implementation Partner to implement e-
Procurement on Public Private Partnership (PPP) model and deploy the solution on
Build-Own-Operate (BOO) basis for a period of 5 years.
2. Vision
The Vision of the e-Procurement Project is to enhance the efficiency and
transparency in public procurement through the implementation of a comprehensive e-
Procurement solution to be used by all Government organizations in the State, including
the Public Sector Undertakings (PSUs).
3. Objectives
GoC aims to achieve the following objectives with the implementation of e-Procurement:
i. Transparency: Introduce the maximum extent of transparency in the public
procurement by making the required information available on the Internet.
ii. Cost Savings through higher competition: A result of wider publicity to
Government procurement opportunities
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5. iii. Cost Savings through demand aggregation: The ability to aggregate Government
departments’ demand to leverage buying power with the supply market.
iv. Reduced inventory costs: Improved planning and management of inventory
leading to lower levels of inventory
v. Internal arbitrage: Ensuring consistency in goods and services costs at the best
price across all Departments at item level.
vi. Consistent and sustainable contractor development: Enabling pre-qualified
vendors the opportunity to access of other government departments.
vii. Transactional effectiveness: Eliminating or automating non-value adding steps
within the procurement to enable efficient and effective processes.
viii. Reduced Total cost of ownership: Understanding the supply chain and life cycle
costs in procurement to establish value adding supply relationships leading to
reduced cost of doing business for both government and industry
ix. Effective tender processing: Use of different types of e-Auctions to get better
prices for GoC.
x. Open platform: Level playing field and “fair” competitive platform for the
suppliers.
xi. Disposals: Accessing a wider customer base when disposing of redundant assets
xii. Smart governance: Increased transparency, monitoring and control of
procurement process
4. Functional Features
The development of e-Procurement in the State of Chhattisgarh has been
categorised into various functional modules which would automate the complete
procurement cycle from crade-to-grave. The following are the functional modules as
implemented in the State of Chhattisgarh.
i. Centralized Registration of Suppliers/ Contractors
ii. Indent management
iii. e-Tendering
iv. e-Auction
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6. v. Contract management
vi. Catalogue management
vii. e-Payments
viii. Accounting
ix. Management Information Systems (MIS)
Centralised Supplier Registration
The Centralised Supplier Registation module provides a single window wherein
all suppliers / contractors can submit their applications online for registration in various
departments. The request for registration is made online through the eProcurement portal
and the same gets subsequently routed to the concerned officials of the various
departments. The workflow of the Centralised Supplier Registration Module is as
follows.
Step-1: Suppliers / Contractors apply online for registration through the eProcurement
Portal.
Step-2: The Application is routed online to the concerned official of the department(s).
Step-3: The Supplier / Contractor is verified on various registration criteria either
online or physically
Step-4: The concerned official approves the registration of the Supplier / Contractor
online using Digital Signature
The Centralised Supplier Registration Module also provide a view of the Bid
Capacity of each Contractor / Supplier to facilitate departments in estimating the strength
of the Contractor / Supplier.
Indent Management
The Indent Management Module involves in framing purchase / work proposal,
review of proposal, internal approvals, technical approvals, administrative approvals,
preparation of tender document and preparation of Notice Inviting Tender. The Module
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7. automates the workflow of the department wherein the approvals are given using Digital
Signature Certificates.
e-Tendering
The e-Tendering Module involves in advertisement of tender, downloading of
tender documents, online submission of bids, online bid evaluation and award of contract.
The bids are submitted by bidders using their Digital Signature Certificate and the bids
are opened using the Digital Signature Certificates of the Bid Evaluation Committee. The
system generates an automated bid evaluation chart which serves as a basis to finalise the
award of contract.
e-Auction
The auction module is a facility that allows suppliers to dynamically out-bid their
competitors within a time-frame specified by a buying agency. The auction module has
facilities for both buying (reverse auction) and selling (forward auction) of goods, works
and services. In reverse auction, suppliers quote a price lower than their competitors to
undertake a task, implying in a two-dimensional graph, the arc representing price goes on
the reverse as quoted price gets lower. Forward auction is used to sell off excess items
held by government. The suppliers keen on purchasing the items quote higher than their
competitors, which results in the price curve moving in upwards/forward direction. Both
the auction types allow suppliers to participate in the bidding activity as anonymous
actors.
Contract Management
The Contract Management Module involves in the processes between issuance of
work order and completion of the work which are electronically handled. The Contract
Management module enables the Government to maintain an overview of the works in
progress. Once a part of a work is completed, then payment to the supplier is quickly
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8. arranged as bills associated with the work are processed in an automated system. Once
the bills are approved, arrangements can be made to have the payment transferred
automatically from government’s bank account to that of the suppliers’ account. When in
place for a period of time, the system collects a repository of knowledge that can be used
to measure the performance of a contractor.
Catalogue Management
In the catalogue management module, the information about rate contracts
negotiated by the government is hosted in an online environment enabling the
departments to use the negotiated rate contracts and directly place orders for goods and
services with the supplier community. The module automatically checks for
authorization, handles accounting formalities, generates usage reports and forwards
delivery information. Since access to rate contract information is made easier with the
module, the utilization of rate contracts by the end users will increase. The MIS reports
generated by the module help purchasing officers in estimating the demand for a product
or a service.
e-Payment
The e-Payments module facilitates online transfer of funds – both inflows and
outflows – happening during the course of public procurement activity. The online
transfer facility has been featured in multiple ways such as through Credit Cards,
Purchasing Cards and Internet Banking applications. In the public procurement context,
the e-payment module involves during sale of tender documents, online transfer of EMD
and payment to suppliers/contractors for purchase of goods and completion of works. The
implementation partner integrates the e-Procurement application with the Banks as
decided by the Government.
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9. Accounting
The accounting module calculates payments made to contractors for completion
of works and for purchase of goods. For works procurement, the system automatically
calculates the payment due to a contractor based on information available in the
measurement book and rates quoted by the contractor for undertaking the Work. For
goods procurement, the system maintains data on the extent to which negotiated rate
contracts have been used. The system also generates reports on the time taken to process
tenders, number of bids received in response to a tender, time taken to complete a work
and purchase goods. In summary, the system intelligently accounts key aspects of the
public procurement activity.
Management Information System (MIS)
The MIS module is a critical component, which collects, records, stores and
processes data collected from all the departments in an integrated manner. The module is
tightly integrated with the rest of the modules and provides functional support, decision
support and performance monitoring.
5. Technical Architecture
The core eProcurement solution of GoC comprises of the modules such as Tender
management, auction management etc addressing the functional requirements along with
the Registration and Authentication module, which facilitates user registration,
authentication and personalization services. The system topology for eProcurement
solution implemented in the State of Chhattisgarh is illustrated in Figure 1. This
architecture enables both suppliers and buyers (department users) to use the same
platform for submission of purchase requisitions, processing of purchase orders, creation
of tender notifications, submission of tender responses, evaluation of tender responses
and award of contract etc. The solution components depicted in the diagram below are
deployed on separate servers. However, the solution offered by the vendors does not
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10. compromise the performance or security of the overall solution through such aggregation
of the solution components on to a single server. The onus of the security and
performance of the solution completely rests with the implementation partner with
critical administrator rights being controlled by the Government.
Figure 1: e-Procurement System Topology
Application Serverfarm
Tender Auctions Catalogue
Intrusion Detection
Web server farm System management management management
system system system
Netwok Attached
Storage
DMZ Secured Network
Internet FW 1 FW 2
LDAP/ User DB
Database Serverfarm
6. Deployment Features
e-Procurement solution is deployed on n-tiered architecture with web, application
and database server farms. Each tier is scaled independently, both vertically and
horizontally, to address the performance and scalability requirements. Figure 2 illustrates
the infrastructure components of the eProcurement solution implemented in the State of
Chhattisgarh.
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11. Fig 2: Deployment Features of eProcurement Solution
Client Tier Web Server Tier Application Server Tier Database Server Tier
- HTTP, HTTPS, - Servelt/ASP for round
- Load balancing robin load balancing - LAN
- LAN, WAN - HTTP over LAN - JDBC/ODBC
- Buyer Management
- Supplier Management
- Tender Management
- Auctions Management
- Catalogue Management
Client Tier
The client tier runs on a browser and uses html for presentation. The client communicates
with the web server tier using http.
Web Server Tier
The web server manages static images and pages and passes client requests from the
browsers to the application server tier using http.
Application Server Tier
The application servers (buyer management, supplier management etc) are multi-threaded
applications with two main areas of logical functionality:
a. Handling client requests and generating html as a response, and
b. Managing and supplying object data, including database interaction.
Database Tier
The eProcurement solution uses standard relational database platform for object
persistence and all business object data is stored in a database.
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12. 7. Security Infrastructure
Public Key Infrastructure
e-Procurement solution has become an interface between suppliers / contractors
and department through the open internet channel, which is susceptible to hacking and
other unauthorized activities. To enable secured and reliable communication, the
eProcurement system implemented in the State of Chhattisgarh has deployed the use of
Digital Signature Certificates for user identification, authorization and encryption
functionality. The Public Key Infrastructure (PKI) using digital certificates establishes a
reliable and secured e-transaction platform between buyers and suppliers. While all the
pre-tendering and post tendering activities internal to the department are approved using
the Digital Signature Certificates of the concerned officials, the e-tendering activity is
operated through the private key and public key of the bidders and the government
officials.
The bidders use their public key for data encryption while submitting the hash of
the bid. The authorised government officials use their public key to generate the super
hash of the bids followed by the bidder authorising the government officials in using the
public key of the bidders to decrypt the bids. At every stage, the hashes and the super
hashes are matched in order to maintain the integrity and transparency. The bids are
subsequently opened using the Digital Signature Certificates of the committee members.
The submitted tenders cannot be seen or read by any person as they would be encrypted
form and can only be decrypted using the private keys of the bidders, which are in strict
possession of the bidders.
Firewall
The Firewall Solution for eProcurement solution provides robust security features
to secure the solution Infrastructure from unauthorized access and use. Following outlines
the broad specifications of the firewall solution deployed for the eProcurement solution.
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13. No. Feature Requirement
Concurrent Supports at least 1000 concurrent connections with at least 1.5
1
Connections Gbps throughput
Gigabit The firewall solution supports the gigabit Ethernet ports
2
Ethernet ports
Supports destination URL policy management
Denial-of-service (DoS) detection and prevention
Dynamic port mapping; Java applet blocking
VPN QoS support; real-time alerts
Supports the basic network protocols services such as
VLAN’s, DHCP, BOOTP, OSPF, RIP, TFTP, etc.
Audit trails
Other
Policy-based multi-interface support
3 Features
Network Address Translation (NAT); bidirectional NAT; dual
NAT
Time-based access lists
Authentication, authorization, and accounting (AAA)
Dynamic, per-user authentication and authorization
Supports ‘stateful inspection fire-walling’ as well as
‘application and protocol inspection’
Provides VPN services including site to site VPN connectivity
Network Intrusion Detection System
No. Feature Requirement
Facilitates to detect, report, and terminate any unauthorized
activity in the eProcurement solution network.
Minimum inspection rate of 500 Mbps;
Transparent to legitimate traffic/network usage
Responds to unauthorized activity to block offenders from
1 Features
accessing the network or terminate offending sessions
Maintains a comprehensive attack signature list to detect
content-based and context-based attacks
Supports Alarms to include attacker and destination IP
addresses, destination port, and attack description
- CGI Scripts
- Web Server Attacks, Web Browser Attacks
- IP Spoofing
Secured - SMURF, TCP Sequence Number prediction
2
Environment - Buffer over flows
- DNS Attacks, PING Sweeps, TCP Scans, UDP Scans,
OS Identification, Account Scans, DOS Attacks etc
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14. 8. Operational Features
In order to kick-start the implementation of e-Procurement project in the State of
Chhattisgarh and subsequently sustain it, the Government has made the implementation
partner mandatory to provide training to government users & vendor community, provide
help desk operating for 12 hours every day and deploy 200 desktops at locations decided
by the departments.
Training
Since the e-Procurement system brings about a new way of working for
departmental end users and the supplier community, a high priority has been given to
training component. Training facilitates two-way interactions between the user
community and the implementation partner, based on which the implementation partner
can customize the system to better suit the requirements of the government. The training
programme comprises of 1 day workshop at district level to provide awareness to
government officials and vendor community followed by detailed and in-depth training
on various modules. The departments would identify the concerned officials on module
level and accordingly ensure that the officials are trained. The training manual, prepared
in Hindi and English, is being given to the participants in order to provide ready
reference.
Helpdesk Services
In order to facilitate the smooth functioning of the e-Procurement system, a well-
functioning help desk service has been set up by the implementation partner. The help
desk is accessible on a 12 x 7 basis ( 9 AM to 9 PM ) and those help desk operators are
capable of communicating fluently in Hindi and English. The help desk operators are
well-acquainted with the e-Procurement system both function-wise and technical-wise in
order to resolve the queries in an expeditious manner.
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15. Deployment and Maintenance of Desktops
To ensure the successful uptake of e-Procurement, the implementation partner is
deploying 200 desktop computers as part of the Agreement. The desktops are being
deployed as per the requirement of the departments and is maintained by the partner for
the full contract period.
9. Implementation Methodology
The implementation of e-Procurement is done in two phases: pilot and roll-out.
The pilot phase lasted for a six-month period, during which time, the implementation
partner is asked to deploy all the required modules on a test basis.
The State of Chhattisgarh had identified five departments viz., Public Works
Department, Water Resources Department, Public Health & Engineering Department,
Health Department and Chhattisgarh State Industrial Development Corporation where the
e-Procurement solution was implemented on pilot basis. Initially, all tenders worth Rs. 50
lakh and above was to be processed through the e-procurement system. Subsequently, the
slab has been reduced to include all tenders worth Rs.10 lakh and above. As on date, 24
departments have successfully adopted the eProcurement system
The performance of the implementation partner is evaluated at the end of the pilot
phase. If the system performs to the expectations, then the Government permits the
implementation partner to roll-out the system across departments in the State. During the
roll-out phase, the implementation partner deploys all the modules across departments in
the State as per the Service Level Agreement (SLA). The roll-out phase will last for five
years in addition to the six months allocated for the pilot phase.
At the end of the five years, the Government will review the situation and decide on the
out-right purchase of the system – (i.e.) perpetual license for the e-Procurement
application and systems software and transfer of hardware assets on which the application
is deployed - as against a renewal of the partnership and exiting the partnership.
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16. 10. Business Model
The Government of Chhattisgarh (GoC) is implementing the e-Procurement solution
on a Private-Public-Partnership (PPP) mode wherein the private partner is required to
provide e-Procurement as a service and engage on a Build-Own-Operate (BOO) basis with
Transfer – BOO (T) – as an option. The private partner customizes, deploys and maintains
the e-Procurement infrastructure setup during the course of implementation. The partnership
is for a five-year period in addition to the six months allocated for the pilot phase provided
the Service Level Metrics as mentioned in the Agreement are adhered to.
The private partner is remunerated for the services rendered on a “transaction fee”
model. The transaction fees paid to the Vendor is calculated at the module level. Some of
the nine modules have been clubbed together and termed as a unit for transaction fee
calculation purposes. A payment mechanism is not specifically devised for modules on e-
Payments, Accounting and MIS, since they are an integral part of the rest of the modules.
The clubbing of the modules has resulted in six units, for each of which a method is
prescribed for calculating the transaction fee.
An example of the method is “fixed fee per bid received”. In the fixed fee model, a
sum of money – say Rs. 500 – is paid for each bid submitted in response to a tender. Other
examples of the methods used for transaction fee calculation are “Percentage of Estimated
Contract Value (ECV) of a tender” and “Percentage of order value”. Looking at the business
model holistically, a combination of methods (hybrid business model) has been adopted to
calculate the pay-outs made to the private partner for provision of the different services of e-
Procurement system. Since e-Procurement is a commercial activity, the transaction fee shall
be paid by the supplier/contractor organizations responding to the government procurement
requirements. In a few instances, the Government has defined a cap or ceiling on the fee the
private partner can charge for provision of the services of a module. Such a cap/ ceiling has
been defined as a measure to protect the interests of the suppliers/ contractors and to ensure
that unduly high rates charged for such services would not adversely affect the growth of the
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17. usage of the e-Procurement system. The Government has imposed such a cap as a de-risking
measure to ensure that the uptake of certain e-Procurement modules is not adversely affected
due to high rates the Vendors may quote.
For the purpose of calculation of transaction fee, government procurement is
conceptually divided into two types:
i. Procurements with Estimated Contract Value (ECV) - designed for Works
ii. Procurements without ECV - designed for Goods
The e-Procurement system comprises of the following five units, for each of which a
method for calculation of Service Charge is defined:
i. Indent management, e-Tendering and e-Auction modules for ECV procurement
ii. Contract management module
iii. Indent management, e-Tendering and e-Auction modules for non-ECV procurement
iv. Catalogue-based purchase management module
v. Centralized supplier registration module
Indent Management, e-Tendering and e-Auctions modules for ECV procurement
Contract Value (Rs.) Fixed Transactional fee per bid
(Rs.)
Upto 10 lakhs 120
10 – 50 lakhs 360
50 – 100 lakhs 1040
1 – 10 cr. 1440
More than 10 cr. 4000
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18. Contract Management module
Percentage of Contract Value: 0.02 %
Contract Value (Rs.) Cap Value (Rs.)
Upto 10 lakhs ---
10 – 50 lakhs 360
50 – 100 lakhs 1040
1 – 10 cr. 1440
More than 10 cr. 4000
Indent management, e-Tendering and e-Auction modules for non-ECV procurement
Fixed Transactional Fee per bid (all slabs): Rs. 240
Catalogue Management Module
Percentage of Contract Value: 0.25 %
Minimum Transactional Fee per Order: Rs. 50
Order Value (Rs.) Cap Value (Rs.)
5,000 – 25,000 50
25,000 – 50,000 75
50,000 – 1lakh 90
1 – 10 lakhs 700
More than 10 lakhs 15,000
Centralized Supplier Registration module
One-time Registration Fee per Supplier: Rs. 500
Yearly Maintenance Fee per Supplier: Rs. 100
11. Institutional Structure
The State of Chhattisgarh has institutionalised the implementation of e-
Procurement by constituting Empowered Committee and Task Force, nominating the
Secretary, PWD as the State Nodal Officer and engaging Chhattisgarh infotech & biotech
Promotion Society (CHiPS) as the nodal agency to assist the State in successfully
implementing the e-Procurement project. Each department has been directed to appoint
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19. their nodal officers who would be involved during the implementation of the project and
would also serve as a one point contact to CHiPS and the implementation partner in
providing the necessary information.
The Institutional Structure set up by the State of Chhattisgarh for the
implementation of e-Procurement project is illustrated in Figure 3 below.
Figure 3: Institutional Structure
•Chief Secretary, Chairman
• Secretary, IT
• Secretary, WRD
Empowered •Secretary, PWD
Committee •Secretary, Health
PHED •Secretary, Finance
•Secretary, Public Relations
•Secretary, Energy
•Secretary, P&RD
CHiPS
•Secretary, School Education
•MD,CSIDC
•CEO, CHiPS Member Secretary
State TASK
Nodal Officer FORCE
Nodal Officer
Role of GovernmentNodal Officer
Nodal Officer Nodal Officer Nodal Officer
The PWD and responsibilities of the Government in implementing the project are as
roles WRD CSIDC Health
follows:
i. Constituted an eProcurement Cell which governs the implementation effort. The
e-Procurement Cell is a part of CHiPS, which is the State Nodal Agency for the
implemenation of e-Procurement.
ii. Evaluate the bids received in response to this RFP and select the implementation
partner
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20. iii. Finalization of the Agreement and the SLA with the implementation partner
iv. Provide office space for placing the hardware where the application is hosted and
data is stored
v. Develop IT and networking infrastructure at the departmental level as required
vi. Prepare the list of personnel (government users and contractors) who shall be
trained and issue communication to the trainees regarding the time and venue
where the training activity is held
vii. Provide office space required for conducting training programs
viii. Framing of suitable procedures to ensure that the payment that is due for the
services rendered is paid on-time in terms of the SLA/Agreement conditions
ix. Act pro-actively to reform procurement processes
x. Acquiring total ownership of the data generated through eProcurement system
xi. Tie-up with one or more Banking or Financial institutions to facilitate e-Payment.
xii. Create a mechanism for resolution of disputes that may arise between the
Implementation Partner and the Government
xiii. Implement policy reforms and amendments as required for implementation of the
project.
Role of CHiPS
The roles and responsibilities of CHiPS in implementing the project are as follows:
i. Co-ordinate with the departments and agencies implementing the project to ensure
their participation in the e-Procurement initiative.
ii. Facilitate setting-up of a project management team which would meet once every
two weeks to take stock of the progress of the project, resolve issues and suggest
relevant policies and guidelines with respect to change in existing procurement
process, template of the tender document, etc
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21. iii. Finalization of project implementation plan along with the timelines and
deliverables in consultation with the implementation partner
iv. Monitor the performance of implementation partner using SLA criteria specified
in the RFP
v. Select a reputed Third Party Testing Agency to test the e-Procurement solution on
various pilot and rollout service level metrics.
vi. Select a reputed Third Party as the agency for conducting security audit of the e-
Procurement system
vii. Issuance of Digital Signature Certificates to Government officials.
Role of Implementation Partner
Since the e-Procurement initiative is implemented on a Private-Public-Partnership
(PPP) basis, the implementation partner is expected to enthusiastically partake in the
implementation effort. The roles and responsibilities of the implementation partner are as
follows.
Project Planning
i. Appoint a full-time project manager to overlook the implementation of the e-
procurement solution and the subsequent operations.
ii. Install a project implementation team of programmers and system analysts to aid
in the process
iii. Prepare a detailed project plan based on the approved rollout plan of departments
and functionality to be implemented. The plan should indicate:
a. Availability of resources
b. Sequence of activities, timelines and dependencies
iv. Ensure coordination with the nodal agency in terms of reporting, decisions to be
taken, and other Government formalities to be completed.
v. Identify and highlight risks and issues in a timely manner. Communicate the same
to the Project Management Team and the Task Force
vi. Assess and plan for training requirements
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22. Solution Design
i. Meet the functional and technical specifications as mentioned in the RFP
ii. Ensure complete understanding of the same by the Development and
Implementation teams
iii. Design electronic forms as applicable to Government work
iv. Suggest to the State any improvements in the process required for better service
delivery
v. Install a mechanism for the continuous improvement of the e-procurement
functionality in view of the international best practices.
Solution Development
i. Build and manage catalogues
ii. Configure and customize the e-Procurement application to fit the requirements
iii. Make the system inter-operable with the banking/financial institutions with which
Government has tied-up for e-Payment
iv. Conduct requirements analysis and prepare To-Be scenarios
v. Provide Government with the latest updates on the application
vi. Appoint a full-time Quality Assurance (QA) manager to overlook the
development/customization effort.
Project Implementation
i. Install, test and manage a secure and scalable e-Procurement application adopting
open and inter-operable standards
ii. Develop and maintain IT and networking infrastructure required for the provision
of training
iii. Provide timely training to the government officials and the vendor community
with supporting literature / documentation.
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23. iv. Partner with Government in effecting overall co-ordination with all the
participating departments/agencies to achieve successful launch within the
prescribed time
v. Install, test and manage the hardware required for hosting the application
vi. Set-up the Disaster Recovery Center (DRC) operations
O&M
i. Adhere to the SLAs stated in the RFP
ii. Provide helpdesk services
iii. Periodically (as agreed upon with the State) furnish data about the functioning of
the system, especially in relation to the security aspects
iv. Conduct periodic meetings with the State Project Implementation Team to discuss
progress and any issues encountered during the operations.
v. Set-up the digital signature / PKI related process and issuance of Digital
Certificates in conformance with guidelines as in IT Act 2000, either directly or in
collaboration with partners; and also establish the issuance process in such a
manner as to enable government employees and contractors to procure such
digital certificates from any vendor confirming to the stipulations
vi. Design Security Policy and Operational Documents
12. Service Level Metrics
Pilot Project SLA's
Service Metrics Parameters Basis of Measurement Remarks
Equivalent of capacity to
Capacity of the Application Simulating the stated
handle 5000 transactions per
and Database Server loads and testing the
hour
Concurrent connects to system performance
1000 using load-testing
Application Server
tools
Concurrent number of users
2000
connected to the system
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24. Deployment SLA's
Low
Parameter Target Deductions Deductions Breach Deduction
Performance
Deployment
Rs. 30000 > 10 Rs. 50000
of e- 8 weeks None 8-10 weeks
each week weeks each week
Tendering
Deployment
10 Rs. 15000 >12 Rs. 30000
of Contract None 10-12 weeks
weeks each week weeks each week
Mgmt
Deployment
Rs. 10000 > 10 Rs. 15000
of Indent 8 weeks None 8-10 weeks
each week weeks each week
Mgmt
Deployment
10 Rs. 15000 >12 Rs. 30000
of Catalogue None 10-12 weeks
weeks each week weeks each week
Mgmt.
Operational SLA's
Low
Parameter Target Credits Credits Breach Credits
Performance
Availability of
agreed services 99.00% 11 99.0-97% 6 <97.0% -5
over Internet
Average e-
Procurement Portal < 7sec 6 8-15 Sec 3 >15 sec -2
page loading
Resolution of
>7
Critical faults in <5 working 5-7 working
7 4 working -2
the e-Procurement hours hours
hours
system
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25. Resolution of non-
critical faults in the >72
<48 hours 4 48-72 hours 2 -1
e-Procurement hours
system
Growth rate of
10% over 6% over
registration of Below
previous 2 previous 1 0
suppliers measured 6%
quarter quarter
quarterly
Growth rate of
10% over 6% over
transactions Below
previous 2 previous 1 0
measured quarterly 6%
quarter quarter
Below
>70% 60-70% 60%
Training 8 4 0
satisfaction satisfaction satisfacti
on
TOTAL 40 21 -10
13. Current Status of the Project
The e-Procurement project has been formally inaugurated by the Hon'ble Chief
Minister of Chhattisgarh on 14th August 2007 with the Water Resources Department
successfully processing a tender. 20 departments have successfully adopted the
eProcurement system which is evident from the fact that 13578 tenders worth
Rs.31821.37 crores have been processed and 4275 vendors have been registered till date
from 2007. Details are:
Department Tenders processed Total value (in
Crore)
PWD 6375 17927.93
WRD 2290 7281.95
PHED 444 529.96
Health 148 1850.85
CSIDC 267 RC**
P&RD 1530 2386.78
Urban Dev. 2134 1536.03
Animal Hus & Diary 16 45.55
Social Welfare 2 2.91
CG RES 285 141.55
CG Minor Forest 2 24.1
CG Civil Supplies 1 RC**
CG Handicraft 1 1.88
CG Warehouse 72 78.03
CG Power Gen. 2 NA
Food and Drug 2 6
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26. Mandi Board 7 7.86
Total 13578 31821.37
This has been possible due to constant follow-up and periodic reviews. Software
testing has been done through STQC. System has been integrated with NSDL
payment gateway. The State is saving around 10 – 15 % on its procurement
expenditure by implementing eProcurement apart from having a transparent and
effective system of working. The project has bagged CSI Nihilent Best eGovernance
Project Award 2008 and Information Week EDGE Award 2011
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