BPR can be defined as the �fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in Critical Success factors like Cost Reduction, Quality Enhancement, Service Improvement and Cycle Time Reduction�. Re-engineering assumes the current process is irrelevant � it doesn�t work, it�s broke, forget it. Start over. In a manner of speaking, it is like projecting yourself into the future and asking yourself what should the process look like? What do my customers want it to look like? What do other employees want it to look like? How do best-in-class companies do it? What might we be able to do with new technology?

1. Success And Failure of BPR in a Public Sector Industry “ The best stability possible is stability in motion ”

3. A Business Process A set of internal activities performed to serve a customer