1.
Non<br />V E R B A LCOMMUNICATION<br />When we don’t use words<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />1<br />

2.
when we don’t use WORDS<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />2<br />

3.
Nonverbal communication is usually understood as the process of communication through sending and receiving wordlessmessages.<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />3<br />

4.
WORDLESS<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />4<br />

5.
Non-verbal communication <br />includes facial expressions, eye contact, tone of voice, posture & motions, and positioning within groups. <br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />5<br />

6.
It may also include the way we wear our clothes or the<br /> silence we keep.<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />6<br />

7.
There are more than<br />700,000<br />forms of <br />nonverbal communication<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />7<br />

8.
PUSHPAK<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />8<br />

9.
We Communicate less with words !<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />9<br />

10.
Characteristics<br />of <br />Nonverbal<br />Communication<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />10<br />

11.
Primarily communicates emotions and attitudes<br />“The sales meeting is coming up next Monday.”<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />11<br />

12.
Ambiguous<br />(no dictionary can actually classify them)<br /> Substitutes, contradicts, emphasizes or regulates verbal message<br />(a good orator utilizes this)<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />12<br />

13.
3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />13<br />

14.
Continuous<br />(it’s possible to stop talking, not communicating)<br />Reliable<br />(difficult to fake)<br />Culture Bound<br />(thumbs up)<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />14<br />

15.
Types of <br />NonverbalCommunication<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />15<br />

16.
Paralanguage<br />Kinesics<br />Proxemics<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />16<br />

17.
How you say what you say<br />Paralanguage<br />I NEVER TOLD YOU.<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />17<br />

18.
I never told you.<br />i NEVER told you.<br />i never TOLD you.<br />I never told YOU.<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />18<br />

19.
Rate-speed<br />150 words/minute<br />Volume<br />Situational<br />Rhythm<br />Periodicity of stress<br />Pronunciation<br />enunciation<br />Segregates<br />Er… Ummmm….<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />19<br />

20.
39%meaning <br />is affected by vocal cues-<br />not the words but<br />the way they are said<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />20<br />

21.
KINESICS<br />Body Language<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />21<br />

22.
3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />22<br />

23.
The gestures, postures, and facial expressions by which a person manifests various physical, mental, or emotional states and communicates nonverbally<br />with others<br />The American Heritage® Dictionary of the English Language<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />23<br />

24.
Gestures and Postures<br />Movement of Body can express both general and specific messages<br />VOLUNTARY<br />INVOLUNTARY<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />24<br />

25.
3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />25<br />

26.
FINGERS<br />The “O.K.” signal. (the thumb and forefinger<br />form a circle) means “fine,” or “O.K.” in most<br />Cultures..<br />“zero” or “worthless” in some parts of Europe..<br />“money” in Japan..<br />An insult in Greece, Brazil, Italy, Turkey, Russia<br />and some other countries..<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />26<br />

27.
FINGERS (Cont’d)<br />Pointing with the index finger is<br />common in North America and<br />Europe..<br />But it is considered impolite in<br />Japan and China where they<br />favor using the whole open hand..<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />27<br />

28.
Gestures & Postures<br /><ul><li>Standing position

29.
Walking style

30.
Hand Movements</li></ul>3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />28<br />

31.
Facial Expressions<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />29<br />

32.
Facial Expressions<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />30<br />

33.
Facial Expressions<br /><ul><li>Face is the index of Mind

34.
The eyes, the lips and the muscles express many feelings

35.
It can also be deceived by manipulation</li></ul>3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />31<br />

36.
3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />32<br />

37.
3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />33<br />

38.
3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />34<br />

39.
3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />35<br />

40.
Eye contact <br />is most effective in <br />the goal <br />to gain someone’s trust<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />36<br />

41.
Stare or fixed gaze<br />suggest involvement or<br />wonder or disapproval<br />----------------<br />Raised looks<br />show dominance<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />37<br />

42.
<ul><li>Downcast looks suggest weakness and submission

43.
Direct eye contact communicates honesty, transparency and neutral attitude</li></ul>3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />38<br />

44.
SPACE<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />39<br />

45.
SpaceIDistance as an <br />indicator of intimacy<br />SpaceIDistanceas<br />indicator of status<br /> <br />Space and Distance<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />40<br />

46.
Distance<br />Intimate distance-no more than 18 inches apart mom and baby<br />Personal Distance-18 inches to 4 feet - Casual and personal conversations<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />41<br />

47.
Distance<br />Social distance-4-12 feet<br /> impersonal, business, social gatherings<br /> Public distance-More than 12 feet<br /> Public speaking<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />42<br />

48.
Let’s take a guess<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />43<br />

49.
So What Does This Mean?<br />Let me see!<br />Authoritative<br />Pondering <br />Thinking<br />Considering<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />44<br />

50.
So What Does This Mean?<br />Can I help!<br />Trust me!<br />You’re in good hands!<br />Helping Hand<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />45<br />

51.
So What Does This Mean?<br />Dejected<br />Disappointed<br />Lost it.<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />46<br />

52.
So What Does This Mean?<br />So tell me more!<br />Open<br />Accepting<br />Welcoming<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />47<br />

53.
3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />48<br />

54.
3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />49<br />

55.
Silence<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />50<br />

56.
3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />51<br />

57.
A BIG THANK YOU<br />harbhadrasinh@gmail.com<br />http://harbhadrasinh.blogspot.com/<br />3/18/2011<br />Prepared by Prof. Harbhadrasinh Sarvaiya<br />52<br />