User experience patterns as presented at the University of Applied Sciences/ Communication Design faculty and the Bavarian Academy for Advertising and Marketing between 2003 and 2008. Based on Defensive Design, How to Improve Error Messages, Help, Forms, and Other Crisis Points by Matthew Linderman and Jason Fried, New Riders, 2004.

1. A Defensive Design

3. Design for when
things go wrong.

5. ⁄ From
Matthew Linderman,
Jason Fried
Defensive Design for the
Web
New Riders, 2004

6. 1. Show the 2. Language 3. Bulletproof
Problem Matters Forms
4. Missing in 5. Lend a 6. Get Out of
Action Helping Hand the Way
7. Search and 8. Out of
Rescue Stocks

7. 1. Show Me!

8. Show the 1.
2. Clear
Noticeable
Problem
3. 4. No Back-
Consistent and-forth

13. 2. Language

14. Language 5.
Matters Familiar
6. Brief
7. Polite

18. 3. Forms

19. Bulletproof 8. Highlight 9. Accept
Forms Required All Formats
10. Provide 11. State
Samples Limits
12. Don’t 13. Validate
Show It Entries
14. Button 15. Assist
Up Dropouts

28. 4. Missing

29. Missing 16. Page 17.
Not Found Redirects
in Action
19.
18. ALT
Alternative
Tags
Versions

34. 5. Helping Hand

35. Lend a 20. Answer 21. Offer
Helping Questions Easy-to-use
Hand Immediately Help
23. Human
22. Offer
Fallback
Self-help
Plan
24. Follow 25. Offer
Up Quickly Login Help

42. 6. Out of the Way!

43. Get Out of 26. Don’t 27. Make it
the Way Disable Back Fast
28. Don’t 29. Don’t
Force Block With
Registration Ads
30. Eliminate
Unnecessary
Navigation

49. 7. Search

50. Search and 32.
31. Explain Anticipate
Rescue Errors
33. Filter 34. Expand
Results Criteria
36. No
35. Offer
Advanced
Tips
Searches

57. 8. Out of Stocks

58. Out of 37. Be
38.
Available
Upfront!
Stocks Later?
39. Offer 40. Show
Email Similar
Notification Items

63. Credits

64. /thomas-merton/3891773020/
/stevec77/2414927062/
http://www.flickr.com
/48692800@N00/4352209207/
/foxxyz/25885419/
Layers/ Elements of
User Experience:
⁄ Jesse James Garret, /eirikref/2862546623/
2000
Screenshots:
/question_everything/3503987396/
⁄ Me, Myself, and I

65. /eversion/3246784697/
/kevharb/3065083967/
http://www.flickr.com
The book:
⁄ Matthew Linderman, Jason
/suburbanslice/3100774373/ Fried, Defensive Design for
the Web, How to Improve
Error Messages, Help, Forms,
and Other Crisis Points ,
2004, New Riders
/haraldfelgner/2562128495/
⁄ www.designinginterfaces.com
⁄ 37signals.com
Order via:
/liewcf/894035077/
⁄ bit.ly/9Stsq5

66. Read More

67. ⁄ Harald Felgner
⁄ A spectrum of projects, from international marketing to IT.
⁄ ux.felgner.ch