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A user persona is a semi-fictional character based on your current (or ideal) customer. User personas are extremely useful to grow and improve a business: they help uncover the different ways people search for, buy, and use products, so you can focus your efforts on improving the experience for real people and use cases It shows the individual in a space that gives insight into where your product fits into his/her life.
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Are you wondering why everyone is talking about the Flutterwave scandal? You’re not alone! It’s been in the news a lot. We’re going to tell you all about the Flutterwave Scandal in a way that’s easy to get. Keep reading, because we’re going to share the whole story with you. The company Flutterwave is headquartered in San Francisco, California, United States. In 2016, Iyinoluwa Aboyeji, Olugbenga Agboola, and Adeleke Adekoya established Flutterwave. It offers a payment infrastructure to international merchants and payment service providers throughout Africa. The company operates in various African countries including Nigeria, Kenya, Uganda, Ghana, South Africa, and others. They focus on digital payments, helping businesses accept and process payments on various channels like the web, mobile, ATM, and POS. Recently, they’ve been in the news due to allegations of misconduct within the company, which has affected their reputation and value. Flutterwave is an essential player in the African fintech landscape, aiming to drive growth for banks and businesses through digital payment solutions. The Flutterwave scandal involves allegations of misconduct and inappropriate behaviour towards female employees by the company’s co-founder and CEO, Olugbenga Agboola. Reports have surfaced from both current and former employees about bullying, intimidation, and sexual harassment at work. The allegations of inappropriate behaviour towards female employees at Flutterwave, specifically involving the CEO Olugbenga Agboola, were brought to public attention in April 2022.This was when Clara Wanjiku Odero, an ex-employee and current CEO of Credrails, published a Medium post and a series of tweets on April 4, 2022, accusing Flutterwave and Agboola of bullying. These allegations were part of a broader range of misconduct claims that surfaced around the same time The reasons behind the scandal are rooted in accusations of unethical behavior within the company. The allegations suggest a workplace culture that allowed for misconduct and failed to protect employees from harassment and intimidation. Specifically, the Flutterwave scandal refers to the series of events where the CEO was accused of engaging in improper conduct with female colleagues. This led to a broader investigation into the company’s practices and raised serious concerns about the fintech’s corporate governance. The scandal had significant repercussions, including a drop in the company’s stock price and a loss of trust among customers and partners. The trust that customers and investors had in Flutterwave was greatly damaged. People started to doubt the company’s integrity and whether their money and personal information were safe. Market Impact The scandal shook the entire fintech market. Flutterwave’s competitors saw this as an opportunity and started to attract customers who were leaving Flutterwave.
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This talk offers actionable insights at an executive level for enhancing productivity and refining your portfolio management approach to propel your organization to greater heights. Key Points Covered: 1. Experience Transformation: - The core challenge remains consistent across organizations: converting budget into user-centric designs. - Strategies for deploying design resources effectively in both startups and large enterprises. 2. Strategic Frameworks: - Introduction to the "Ziggurat of Impact" model, detailing layers from basic system interactions to comprehensive customer experiences. - Practical insights on creating frameworks that scale with organizational complexity. 3. Organizational Impact: - Real-world examples of navigating design in large settings, focusing on the synthesis of consumer products and customer experiences. - Emphasis on the importance of designing systems that directly influence customer interactions. 4. Design Execution: - Detailed walkthrough of organizational layers affecting design execution, from touchpoints and customer activities to shared capabilities. - How to ensure design influences both the micro and macro aspects of customer interactions. 5. Measurement and Adaptation: - Techniques for measuring the impact of design decisions and adapting strategies based on data-driven insights. - The critical role of continuous improvement and feedback in refining customer experiences.
Structuring Teams and Portfolios for Success
Structuring Teams and Portfolios for Success
UXDXConf
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Structuring Teams and Portfolios for Success
Structuring Teams and Portfolios for Success
User Experience deliverables
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User Experience Deliverables
Peter Morville חמוטל יצחק מוצג ע " י :
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Treasure Map
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