hafentalks #10 - Jurgen Appelo: "Managing for Happiness"
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On 13 February 2018, Jurgen Appelo, author, speaker, serial founder snd successful entrepreneur, held this talk at the "hafentalks", an event series on technology, corporate culture and design in Düsseldorf, organized by InVision: "The research is clear: happy workers are more productive workers. ‘Managing for Happiness’ is about concrete management advice for all workers. Practical things that people can do next Monday morning in order to make the organization a happier place to work, with people who run experiments and drive innovation. Agile transformations don’t end with introducing Scrum in the software teams. In this session, you will see with a number of inspiring stories and examples how to manage the system, not the people. This is relevant for everyone who is concerned about the organization. A happier organization starts with people managing themselves."
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hafentalks #10 - Jurgen Appelo: "Managing for Happiness"
- 3. Most managers have no clue how to work with people
- 4. Managers drive the business like a machine
- 10. Run experiments
- 14. Build for meaning Innovate management Accelerate learning Run experiments Embrace playfulness Nurture happiness Manage the system
- 15. Core Competencies, ROI, bla bla bla, etc. • Build for meaning • Innovate management • Accelerate learning • Run experiments • Embrace playfulness • Nurture happiness • Manage the system (something going up)
- 23. http://www.flickr.com/photos/bertwerk/623288901/ 2007 Bert Werk, Creative Commons 3.0
- 25. Shapeshifters are the ultimate form of agility. They adapt to context, every day.
- 38. OKRs (Q1 2015) - increased #Workout book sales - total paper sales up to 2500 (now 1100) - total Kindle sales up to 5000 (now 1600) - total ePub sales up to 1000 (now 50)
- 39. OKRs (Q1 2015) - increased #Workout book sales - total paper sales up to 2500 (now 1100) 1940 60% - total Kindle sales up to 5000 (now 1600) 2825 36% - total ePub sales up to 1000 (now 50) 75 3%
- 40. OKRs (Q1 2015) - increased #Workout book sales 33% - total paper sales up to 2500 (now 1100) 1940 60% - total Kindle sales up to 5000 (now 1600) 2825 36% - total ePub sales up to 1000 (now 50) 75 3%
- 42. Scoreboard Index
- 43. Scoreboard Index
- 44. Scoreboard Index
- 47. Does success lead to happiness, or does happiness lead to success?
- 48. Argh, it’s difficult! We now know that happiness is the precursor to success, not merely the result. - Shawn Achor, The Happiness Advantage Does employee satisfaction lead to high performance? Probably, but [...] the reverse effect is stronger. - Phil Rosenzweig, The Halo Effect
- 49. Despite the complexity, a simple fact is… Happy workers do more and achieve more source: ScienceDaily, “We Work Harder When We Are Happy, New Study Shows” http://bit.ly/OV0HZP
- 50. What are the things that make people happy in their jobs?
- 51. Thank someone and be appreciative toward your colleagues, every single day
- 52. Give something to another person or make it possible for others to offer gifts
- 53. Help someone who is in need of assistance, or enable colleagues to help each other
- 54. Eat well, and make good, healthy foods easily available for everyone
- 55. Exercise and work out regularly and make it easy for people to take care of their bodies
- 56. Rest well, sleep sufficiently, and enable colleagues to refresh their minds
- 57. Experience new things, try stuff out, and let people run all kinds of experiments
- 58. Hike outdoors, enjoy nature, and allow people an escape from the office and the city
- 59. Meditate and get people to learn and adopt mindfulness practices
- 60. Socialize, relate to other people, and make it easy for colleagues to develop connections
- 61. Aim for a goal and get people to understand and realize their own purpose
- 62. Smile whenever you can, appreciate humor, and get colleagues to engage in fun activities
- 63. 12 Steps to Happiness (all backed by science) Thank Give Help Eat Well Exercise Rest Experience Hike Meditate Socialize Aim Smile
- 69. Handbooks / Culture Books In some companies, employees document espoused values and culture with a book or video. Values
- 70. source: © 2014 Zappos, “2014 Culture Book” http://www.zapposinsights.com/culture-book Zappos
- 71. source: © 2014 Zappos, “2014 Culture Book” http://www.zapposinsights.com/culture-book Zappos
- 72. Comparing documented values with stories of actual behaviors helps you reinforce and redefine the culture, iteratively.
- 73. Many organizations hold a yearly company-wide values day where everybody is invited […] to revisit the organization’s purpose, values, and ground rules and inquire how they […] live up to them. - Frédéric Laloux, Reinventing Organizations Values Day
- 74. The culture of any organization is shaped by the worst behavior the leader is willing to tolerate. - Gruenter and Whitaker (source unknown)
- 75. The culture of any organization is shaped by the best behavior the leader is willing to amplify.
- 79. Dare to be bold. Always be kind. Make it creative.
- 81. Feedback Wraps
- 89. Should we celebrate failure? Or should we celebrate success?
- 90. The Celebration Grid compares behaviors with outcomes. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 91. Good practices usually lead to success. That’s why we have them. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 92. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE Though sometimes, good practices can fail.
- 93. We avoid mistakes (bad practices) because they often lead to failure. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 94. Though sometimes, mistakes surprise us with unexpected success. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 95. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE We run experiments when we don’t know if we will succeed.
- 96. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE With all experiments, there is a good chance of failing.
- 97. Learning is optimal when we have a 50/50 chance of succeeding. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 98. We don’t learn anything when we just repeat good practices. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 99. We also don’t learn anything when we repeat the same mistakes. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 100. We do learn when good practices fail, though it doesn’t happen often. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 101. And we learn when mistakes are successful, which is also rare. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 102. “Celebrate failure” includes failure from mistakes. That makes no sense. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 103. “Celebrate success” makes more sense, but this ignores learning. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 104. We know that learning is optimal when we run experiments. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 105. Networks are great at running experiments and exploring opportunities. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 106. Hierarchies are good at repeating practices and exploiting successes. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 107. Hierarchies are also good at repeating the same mistakes. ;-) MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 108. Healthy organizations make use of both networks and hierarchies. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 109. They use networks for creativity, innovation and effectivity. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 110. They use hierarchies for quality, predictability and efficiency. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 111. It is important to celebrate successes, with a focus on good practices. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 112. And it is important to celebrate learning, in safe environments. MISTAKES EXPERIMENTS PRACTICES LEARNING SUCCESS FAILURE
- 118. Build for meaning Innovate management Accelerate learning Run experiments Embrace playfulness Nurture happiness Manage the system
- 119. m30.me/happiness
- 121. m30.me/happiness