This document provides a vocabulary practice exercise with multiple choice and fill-in-the-blank questions. It covers customer service guidelines, transportation terminology, environmental concepts, and suffixes. The practice tests understanding of words like delivery, materials, complain, passengers, fuel, luggage, investment, improvement, advertisement, and successful. It aims to improve vocabulary skills in business, transportation, green initiatives, and word formation.

1. RR2 – Unit 3 Vocabulary Practice
A. Complete the text with the words from the box. (TWO words ARE NOT USED.)
allow complain delivery extra materials regular
charge customers double made up of passengers satisfied
Customer Service Guidelines
• For mail orders, please remind (1) _________________ that (2) _________________ of
products usually takes 7-10 days. This is (3) _________________ delivery. If they would like to
receive the item faster, we (4) _________________ an (5) _________________ $10.00.
• If customers asks what a product is (6) _________________, please refer them to our Web site.
There are lists of (7) _________________ for each product we sell.
• Customers may return an item for up to 60 days. After that, we do not (8) _________________
returns.
• Please always listen to customers. We want them to be (9) _________________. If they
(10) _________________ and you can’t help them, please call your manager.
B. Complete the sentences with the words from the box. (TWO words ARE NOT USED.)
benefit-- environment generation- passengers- doubled- fuel- luggage- shape
1. A jet uses a lot of _________________ to fly a long distance.
2. People who ride on a plane, train, or bus are called _________________.
3. Do you try to be green in order to help the _________________?
4. Last month, the price was $100.00. Since then it has _________________ to $200.00.
5. We can do more to _________________ the environment. Let’s try to recycle.
6. If you go on a three-week trip, you might need a lot of _________________ to carry everything.
C. Vocabulary Skill Building – Use the suffix –ful or –ment to create new words from the
words in the box. Then use the new words to complete the sentences. (TWO words ARE
NOT USED.)
advertise improve require treat
doubt invest success waste
1. I don’t think you should put money in that company. It’s not a good _________________.
2. I am _________________ that the company is really green. I don’t think it’s true.
3. This product is much better now. It’s a big _________________ over the old one.
4. The company has a new _________________ to show how green it is.
5. People are buying a lot of products from that company. It is very _________________.
6. They are trying to be less _________________. They’re not throwing so garbage much away.
Copyright©2011byPearsonEducation,Inc.Copyright©2011byPearsonEducation,Inc.

2. RR2 – Unit 3 Vocabulary Practice
Answer Key
A.
1. customers
2. delivery
3. regular
4. charge
5. extra
6. made up of
7. materials
8. allow
9. satisfied
10. complain
B.
1. fuel
2. passengers
3. environment
4. doubled
5. benefit
6. luggage
C.
1. investment
2. doubtful
3. improvement
4. advertisement
5. successful
6. wasteful
Copyright©2011byPearsonEducation,Inc.