1. RESUME
Mrs. Tajender Kaur
Mobile Number: 9717112565, 9650118443
Email: neelu1k@yahoo.co.in
Cost to Company: Rs. 3.83 Lacs p.a.
PROFESSIONAL SUMMARY
◊ A successful professional with six years of experience in ”Employee Resource &
Recruitment” and “Finance”. Has a broad range of knowledge by virtue of managing these
operations.
◊ Has strong commitment towards working hard to build a long term career in the filed of HR,
recruitment and selection
◊ A persuasive people oriented Professional with broad interpersonal skills that enable me to work
effectively at all levels in an organization.
◊ Has a keen understanding of processes and policy development and requisite process controls.
◊ A self motivated person and an avid team player who approaches every project/assignment in a
detailed analytical manner.
◊ Strong emotional strength and mental maturity
◊ Willing to accept challenges & pressure.
ACHIEVEMENTS
◊ Recognized with “Excelerate Silver Coin” award for excellent performance in terms of meeting
service level targets
◊ Awarded a special recognition for mentoring and coaching the new hires.
◊ “Best Compliment Award” to meet the process parameters.
◊ Awarded as the “best employee” for consecutively 2 quarters in a row.
EDUCATIONAL QUALIFICATIONS
Degree & Specialization University/Institution Passing
Year
Masters Diploma in Computer Applications Bureau of Data Processing Systems 2004
M.Com Osmania University 2000
P.G. Diploma in Business Management Osmania University 1999
B.Com Osmania University 1998
Matriculation St Ann’s High School/ SSC 1993
PROFESSIONAL EXPERIENCE
Company Name: HSBC – ELECTRONIC DATA PROCESSING INDIA Pvt. Ltd.
Duration: January 2010 – Till Date
Designation: Senior Executive – Recruitment
Reporting to: Assistant Manager– HR Operations
“HSBC Electronic Data Processing” is a Global Resourcing arm of HSBC Bank. “HSBC Electronic Data
Processing” is the largest, captive, banking and financial services off shoring organization in the
world. As a vital part of the HSBC Group's global strategy, services offered varies from Professional
Services to General Processing and from Contact Centers to Data Entry. Professional Services
includes- Global banking & market knowledge centre, Finance operations, user acceptance testing, IT
processing operation, HR operations & Global actuarial function.

2. It has more than 32,000 skilled professionals operating out of 15 Group Service Centers present in
five countries in Asia, including India, China, Malaysia, Philippines and Sri Lanka.
◊ Roles & Responsibilities:
Responsible for Recruitment, Pre & Post Offer Verification.
• Selection
o Check educational and employment background of candidates
o Evaluate the performance, assess candidates & screen out misfits.
o Select the right candidates & recommend for final interview with the hiring manager
o Create email templates to quickly/easily communicate and attract the best candidates.
o Review recruit files for completeness
o Review candidate documents for criminal record and credit checks.
o To verify that the documents are authentic.
o Update all team on the candidate feedback
• Recruitment
o Manage HR services for Business Partners and customer’s within defined SLA
o Understand recruiting demands and specific skill profiles like accounting and finance skill
set.
o Administers the recruiting process as per the demand plan
• M.I.S. & Co-ordination
o Compile various MIS reports for management’s review
o Liaison with various departments, work resource vendors and recruiters
• Team Management
o Responsible to manage the team in the absence of the Manager.
o Conducted Daily hurdles and cascaded the information to the team on timely basis.
o Motivated the team by conducting process related contests and creating a healthy
competitive environment.
o Track the process SLAs and team performance by providing timely feedback to members
timely.
o Prepare time sheets for the entire team to track their attendance and productivity.
o Handled customer escalations for the team.
Company Name: HSBC – ELECTRONIC DATA PROCESSING INDIA Pvt. Ltd.
Duration: November 2004 – December 2009
Designation: Senior Executive – Finance & Accounts
Reporting to: Assistant Manager– Accounting
◊ Roles & Responsibilities:
Was a part of the HSBC Auto Finance process dealing with the bank accounts of USA customers
.
• Resolve customer queries related to Tax Payer Financial Services and Auto Finance accounts.
• Providing options to customers delinquent on their payments.
• To analyze and provide appropriate solutions to help customers update their account
balance.
• Training the new joinees.
• Quality and data check of team member’s on process to ensure that the information provided
was accurate.
• Provide feedback to the team members based on the above check on area of improvement.
• Send the performance & status reports to the management.

3. • Actively involved as Audit Marshal for the entire section to ensure confidentiality of
documents.
◊ Initiatives :
• Took the initiative of sending the Delinquency Reports for entire department..
• Given a presentation on Leadership to the team and encouraged the team members to
participate and involve in the presentation.
• Actively participated in center related activities like HELLO HSBC (team activity).
PREVIOUS EXPERIENCE
Company Name: Web Help Technologies Ltd.
Duration: February 2004 – October 2004
Designation: Database Administrator
Reporting to: Assistant Manager– Administration
Web Help Technologies is a Microsoft based company providing web-based support to it’s customers
by resolving their queries relating to Accounts and Billing.
◊ Roles & Responsibilities:
• Providing Web- based support to customers across USA, Australia and Canada via emails.
• Interacting with MSN subscriber’s to resolve their queries related to Accounts and Billing.
• Responsible for accounts and dispute management, fraudulent charges, sales authorizations
and bankruptcy issues of customers.
COMPUTER SKILLS
◊ Proficiency in MS-Office programs, eg- Word, Excel, PowerPoint, etc.
◊ Proficiency in windows O/S, like- 98, 2000, XP, Vista, etc.
◊ Knowledge of Java, C++,
◊ Worked on SAP as a super user
PERSONAL STRENGTHS
◊ Workaholic
◊ Quick Learner
◊ Strong Team player
REFERENCES
Can be provided on request
DECLARATION
I hereby declare that the information and facts stated above are true and correct to the best of my
knowledge and belief.
Date: Signature:
Place: