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FLIRTing with the Crowds
                            User-Generated Content & Crowdsourcing

                                        Sami Viitamäki
                                      TeliaSonera Finland

                                               1
Friday, December 14, 2007                                            1
Sami Viitamäki?




Friday, December 14, 2007                     2
Sami Viitamäki?




Friday, December 14, 2007                     2
Agenda

                    •       UGC?
                    • Crowdsourcing?
                    • FLIRT?
                    • Case Sonera

Friday, December 14, 2007                   3
“...various kinds of media content
                            that are produced by end-users,
                            (as opposed to traditional media
                            producers such as professional
                            writers, publishers, journalists,
                            licensed broadcasters and
                            production companies).”

                                                  - Wikipedia

                                            4
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UGC =
                            New Phenomenon?


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UGC?
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2.0                         11
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UGC is evolutionary
            rather than revolutionary
                                                                                        Mobile
                                                                                  (Content, Portal and
                   User Generated Content




                                                                                Social Networking UGC)


                                                                                                            UGC
                                                                                        Internet
                                                               Internet
                                                                                                         Distribution
                                                                                  (Content, Portal and
                                                         (Content, Portal and
                                                                                                          Channels
                                                                                Social Networking UGC)
                                                       Social Networking UGC)



                                              TV                TV                        TV
                                            (Video)           (Video)            (Video, Music, Chat)


                                            Pre-1995         1995-2005                  2006 -
                   Examples




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Crowdsourcing?



                                  15
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Crowdsourcing?

                    •       Company Initiated
                    •       Goal Oriented
                    •       Active customer participation in
                            organizational activities
                    •       Digital Channels
                    •       Wide scale


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Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          34
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          35
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          36
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          37
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          38
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          39
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          40
Activity areas
             Innovations
             Product development
                      new
                      existing
             Content generation
             Decision making
             Funding
             Marketing
                      Advertising
                      w-o-m
                      Recommendations
             Distribution
             Sales




Friday, December 14, 2007                          41
Crowdsourcing on
                   pre-existing web communities




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Crowdsourcing by
                            immigrant companies




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Creators


                                                                           Own/
                              Creation &     IP transfer                                 Tools of
                                                                         3rd party/
                              Interaction      & Legal                                   Creation
                                                                          Hybrid

                                                                                                Tools for
                                                     Business
                       Initiation      RULES                                         TOOLS        the
                                                                      Area
                                                      needs
                                                                                                Company


                                            Organization
                                                            FOCUS            Scale               Critics
              Connectors                    Capabilities


                                                                                                 Social
                                                    Customer
                      Extrinsic                                                 LANGUAGE
                                                                    Depth
                                    INCENTIVES
                                                                                                Objects
                                                   environment
                      Objective


                                                                        Organization     Nature of
                               Extrinsic
                                              Intrinsic                  Presence       Interaction
                              Subjective



                                                           Crowds

Friday, December 14, 2007                                                                                   50
“Itekki Tekisin”
                      User Generated Advertising Campaign
                                Aug - Sep 2007



Friday, December 14, 2007                                   51
Focus
                    •       Lift the brand’s relevance & flexibility and raise
                            interest among young target groups
                            •   Gain street cred among the youth
                            •   Go to the people where they spend time - the web
                            •   Facilitate a fun form of communication
                            •   Deliver ‘My Sonera’ brand message - “Exactly the
                                kind you want”

                    •       20000+ visitors in a month
                    •       200+ user generated ads
Friday, December 14, 2007                                                          52
Tools

                    • A web-based ad creating tool
                    • Open for anyone to use
                    • Own pictures
                    • Freely created copy text
                    • MAX ‘ease of use’ * ‘freedom of expression’

Friday, December 14, 2007                                           53
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They’re taking
                     our brand...




                                http://www.flickr.com/photos/nas-city/355756123/
Friday, December 14, 2007                                                     57
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Numbers
                    • 34135 unique visitors
                     • 3295 consumer artists
                     • ~10% created something of their own
                    • 3907 published works
                     • 417 left unpublished
                    • Average time spent on the site ~ 10 min.
Friday, December 14, 2007                                        62
Some of the works...



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Thanks!
                               Sami Viitamäki
                            sami.viitamaki@teliasonera.com




Friday, December 14, 2007                                    65

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