Gloria Ficke
(314) 712-3613 11828 Brookmont Drive
gloriaficke@gmail.com Maryland Heights, Missouri 63043
SUMMARY OF QUALIFICATIONS
Results-oriented adminisfoative assistant. Successfully organizes and manages self and others. Manages business
unit operations. Coordinates business development and communication campaigns and projects. Plans and
coordinates events to increase organization's visibility to clients and to community. Writes and produces new
marketing brochures and newsletters. Interacts with senior executives to set and meet deadlines. Organized.
strategic, creative, focused, confidential, disciplined, responsible, and considerate.
SELECTED ACCOMPLISHMENTS
Create and launch HTML newsletter and system of E-Alert communications resulting in improved
company image, first time for clients to receive E-newsletters, and increased communications to clients.
Co-manage corporate sponsorship resulting in increased exposure of the firm's services and staffto clients
and to hundreds of business community professionals.
Write and manage award-winning nomination describing a client engagement, which is later published as a
case study and used as a selling tool for future sales.
Achieve the largest group participation resulting in significant contributions to a major charitable
organization.
Establish program of printing multi-page brochures in-house resulting in saving thousands of dollars in
costs.
Manage logo trademark process successfully through U.S. Dept. of Patent and Trademark Office, resulting
in a new trademark helping to identiff the company's new direction.
TECHNOLOGY
Microsoft Office 2007 (Word, Excel, PowerPoint, Outlook), Adobe Acrobat, Publisher, Access, Visio, Illustrator,
PhotoShop,Indesign, Pro Systems Practice Management, Pro Systems Engagement
E)(PERIENCE
Humes & Barrington, LLP -Kirlcwood, Missouri 2008 - 20i0
Public accounting and IT services
Administrative Assistant for IIB Resourcesr lnc. - Operations and communications support for IT professional
services.
o Coordinate user meetings and seminars resulting in increased number of events by 300%.
o Manage billing, accounts receivable, accounts payable, daily income and expense accounting, deposits,
sales tax returns, bank reconciliations, CPE reports, and product orders resulting in efficient department
administration.
o Research, produce, and manage printed newsletters, e-communications, and PowerPoint presentations
yielding consistent quality communications for the sales organization.
o Consistently manage client service calls to help client achieve a positive customer experience.
o Established reputation for responsiveness and for making customers the first priority.
o Arrange travel for CPE trips resulting in cost-effectiveness and satisfied partners and managers.
Centene Corporation -- St. Louis, Missouri 2007 *2008
Multiline healthcare /Medicaid insurance
Administrative Assistant to Vice President of Flight Services and Vice President of Compensation and
Benefits - Administrative support for the Corporate Jet Program, Company Car Fleet Program, and to the Vice
President of Compensation and Benefits.
o Maintain FlightPak database, coordinate accounts payable, and records for three corporate jets resulting in
elimination of backiog. Create system to document by trip. Manage company car fleet program resuiting in
tracking of maintenance for vehicles, tracking of drivers' records in several states, and processing new
vehicle lease asreements.

Gloria A. Eicke 3l+712-3613 Dono'l
Lopata, Flegel & Company,LLC - St. Louiso Missouri za06 -2007
Public accounting
Administrative Assistant to Managing Partner - Support partners, events, and tax dept. during busy season.
r Coordinate two successful corporate sponsorships resulting in significant charitable donations by firm.
o New Christmas card mailing resulting in recognizing and thanking clients during the holiday season.
r Create new filing system for the managing parfirer's key client achieving greatly improved organization.
r Create system, which allows for future expansion.
' Coordinate electronic storage of client tax refurns during busy season, which allows the department
manager to concentrate on supervising the tax return assembly process.
MPP&W, P.C. - St. Louis. Missouri 2003- 2006
Public accounting
Marketing Coordinator (10/05 - 03/06) Promotion - Sales and communications support for owners during
years of double-digit growth; report to the Director of Business Development.
o Draft and manage production of brochures to increase exposure for new and existing service lines.
r Establish program of printing multi-page brochures in-house resulting in saving thousands of dollars.
o Manage new logo trademark process successfully through U.S. Dept. of Patent and Trademark Office
resulting in a new trademark helping to identifu the company's new direction.
Administrative Assistant for Business Insights Group (03/03
of Business Insights Group.
- 10/05) - Confidential assistant to the Director
'o Complete monthly billings and collections to result in consistently meeting monthly goals,
Manage business unit accounts payable and expense reports resulting in timely and accurate payments.
o Manage travel arrangements ensuring quality travel accommodations at the lowest cost.
Chemir Analytical Services - St. Louis, Missouri 2002 -2A02
Non-routine chemical analysis laboratory -*2002 Technology Fast 50" Award Winner
Business Development Specialist - Temporary position helping with re-branding campaign.
o Produce re-branding announcement resulting in communicating new name and brand to 20,000 clients and
prospects.
o Manage redesign of the company brochure, which updated company image consistent with new name and
expanded services.
o Revise web site to reflect new services and brand, which communicated company's progress and growth.
PwC Consulting - St. Louis, Missouri 1998 - 2001
Management Consulting Services of PricewaterhouseCoopers
Profitability and Cost Management Associate - Business Development and Knowledge Management Resource
r Create and manage sales pipeline report, which was a new tool used by business development manager to
measure activity, sales, and accountability for 22 Partners of Financial Management Solutions division.
o Coordinate three-day forum for Fortune 500 clients resulting in development of new relationships and
better understanding of services by the clients.
o Produce successful internal technical e-newsletter, resulting in recognition by hundreds of regional and
global consultants and partners as a reliable source of client engagement news. Established after merger of
Pricewaterhouse and Coopers and Lybrand when usable communications were rare.
o Coordinate publication of articles in Strategic Finance Magazine and the Journal of Cost Management.
which are low-cost and high-impact marketing accomplishments. The publications have an audience of
over 70,000 subscribers.
EDUCATION
BS, Business Administration, university of Missouri - st. Louis, 1998, cum Laude
ASSOCIATIONS
lnternational Association of Administrative Professionals
Toastmasters