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Welcome to Girl Scout Cookie
     Program Training




                     November 12-17, 2012
Your Sale
Who, What, Where, Why and How
Anything
when she’s part of
the worlds largest
girl-led business!
Who can sell Girl Scout Cookies?




      All registered
      Girl Scouts can sell
      cookies if they have
      parental
      permission.
America’s Best Cookies!


    Thanks-A-Lot™                          Mango Crèmes                       Shortbread                     Lemonades™
Shortbread cookies dipped in rich          with NutriFusion™                Traditional shortbread     Savory slices of shortbread with a
   fudge and topped with an              Vanilla and coconut cookies               cookies.            refreshingly tangy lemon flavored
embossed thank you message in              filled with a tangy mango                                                  icing.
      one of 5 languages.               flavored crème enhanced with
                                                    nutrients
                                               derived from fruits.




       Thin Mints                   Peanut Butter Patties®                Caramel deLites®                   Peanut Butter
   Crispy chocolate wafers          Crispy vanilla cookies layered with    Vanilla cookies coated in
  dipped in a mint chocolaty         peanut butter and covered with a       caramel, sprinkled with
                                                                                                              Sandwich
                                                                                                          Crisp and crunchy oatmeal
           coating.                         chocolaty coating.            toasted coconut, and laced
                                                                                                          cookies with creamy peanut
                                                                            with chocolaty stripes.
                                                                                                                 butter filling.
Reduce Waste   By eliminating the carton
               on Thanks-A-Lot and
               Lemonades,
               Girl Scouts of the USA and
               ABC Bakers are taking
               more than 300 tons of
               paperboard out of the
               waste stream annually.
New packaging

Plus the new package
designs for Thanks-A-Lot
and Lemonades makes them
easy to stack at booth sales!
OF SUCCESS



                                         INTRODUCING

                                          Mango
Vanilla and coconut cookies with a
  refreshingly tart mango fruit
                                                    Crèmes
           crème center              • #1 cookie variety in retail cookie aisles and
                                       highest growth category
                                     • Mango is popular, super fruit flavor and
                                       favorite of growing Hispanic population
                                     • Addition of Nutrifusion marries indulgence
                                       and healthy categories
Zero trans fats

               No hydrogenated oils

                No preservatives

               Real coconut
Mango Crèmes
                15% RDI of vitamin B1
                5% RDI of vitamins
                A, C, D, E and B6
Sustainability
                 •   Official member of the Roundtable on
                     Sustainable Palm Oil (RSPO)
                 •   Palm oil sourced exclusively from members
                     of the RSPO to encourage sustainable
                     farming practices
                 •   Starting in 2012, we will incorporate mass
                     balance sustainable palm oil in our Girl Scout
                     cookies
                 •   We also are purchasing Green Palm
                     certificates to cover 100% of our projected
                     palm oil requirements for the 2012-13
                     season Girl Scout Cookie season
ABC Driving GSC Sale Growth
 7%
                                                                      6.5%
 6%
                                                                   4.7%
 5%
 4%                                                    3.6%                  3.4%
              3.3%                                                           3.1%
 3%                                                    2.5%        3.8%
                                                                             2.9%
 2%
      0.7%    0.7%                                     2.0%
 1%
                            0.0%
 0%   -0.4%
                            -1.4%         -1.2%
-1%           -0.7%
      -1.0%                               -2.0%
-2%
                            -2.0%
-3%                                       -2.5%
      05-06   06-07         07-08         08-09       09-10        10-11     11-12
                      ABC           LBB           Total GSC Sale
9 out of 10 consumers will
                                              buy if asked!
         Dollars
 $200,000,000


 $150,000,000


 $100,000,000


   $50,000,000


                $0




* GSUSA, IRI Grocery Store Data - 52 weeks ending 1st Qtr 2012
The Girl Scout Cookie Sale 5 Key Skills
When does the sale start?


                    Order Taking: January 1, 2013

                Initial Deliveries: February 18-22, 2013

                 Booth sales begin: February 22 , 2013
How do we sell cookies?


                                         Booth
                                Direct   Sales
                                Sales
                    Online
                    Marketing
           Order
           Taking
Goal Setting
• The Goal Setting process is extremely
  important to the success of the Cookie Sale
• Goals start at the Council level
• Service Unit Goals
• Troop Goals
• Each individual Girl Scout’s Goal
Council goal for 2013….2% increase in sales!!

    1,405,020 packages!
 Per Girl Average Goal 148 packages
               per girl

     190 more girls selling
Money Matters!
Council Programs
Camps and Property
Staff and Support
Troop activities
Community Projects
Gold, Silver, Bronze awards
Cookie Materials



        •   Engage and inform girls
            and their families
        •   Make sale as easy as
            possible to support
        •   Provide multiple formats for
            busy volunteers!
Resources
   For Girls
INTRODUCING
COCO!
Online “Cookie Command”
center for girls
• Goal Setting
• Sale Planning
• Consumer Marketing
• Community/Sharing
Goal Setting
• View recognitions and
  set package goal
• Track progress
• Set reach goals
• Monitor performance
  within troop
• Cheer on troop
  teammates
Sale Planning
• Develop an activity plan
• Track progress against plan
• Earn and display 5 Key Skills
  activity bling
Consumer Marketing
             • Send e-cards to friends
               and families
             • Collect orders online
             • Maintain contact
               database for use next
               year

Send Out 12 emails through online
  marketing in CoCo to earn the
          Online patch!
Community
• Share achievements with
  troop
• Cheer on troop teammates
• Social media sharing for
  teens
• Volunteers can share news
  and tips with girls and
  families
Multi-Purpose, Custom Order Card
                   •   Features our council’s recognition
                       program

                   •   Includes information about
                       COCO, the new online goal
                       setting, planning and marketing app
                       for girls
Resources
   For Families
Online Family Engagement
                                         Ways to
                        Program
                                         Support
                        Benefits/
                                           Your
                       5 Key Skills
                                        Girl Scout


                                         “Ask Me
                            Family      About My
                           Activities   Girl Scout”
                                           Tools
Resources
   For Volunteers
Digital Resources for Easy Access

                     • Family Involvement
                       Materials
                     • Sample Session Plans by
                       Grade Level
                     • Troop Goal Setting App

                     • Send girls online “cheers”
                       and share information
                       through COCO
Volunteer Toolkit
• Guidance for training,
  goal setting, order-
  taking and booth sales

• Activity ideas that link
  to 5 Key Skills
Volunteer Toolkit
New Art Gallery
Download exciting
images in high or low
resolution from our
new online art
gallery
Smart Cookie U
Volunteers train on their own time with unlimited
online access to cookie program info.
Click on the Cookies icon and
           then click on “Planned Order”.




                          Planned Orders are an estimate of what cookies a
                           troop will need through the week.
                          Use this function to order cookies to restock a
                           troop’s cookie inventory.
                          Order placed to Cookie Cupboards
                             ◦ Planned orders are used to help guarantee the
                               availability of the cookies your troop needs from
                               a specified cupboard.
                             ◦ Planned orders can be adjusted at the time of
                               pick up depending on the cupboard inventory
                             ◦ Must be ordered by Sunday at midnight.




SNAP – Planned Orders
Our Recognition Program
 Early (Initial) Recognition Order
  ◦ Must create if any girl sells at least 155 packages on her initial
    order
                NO EARLY RECOGNITION ORDER PLACED
                             = NO T-SHIRTS!!!
Council
 name and
Sleeve art !
Key Points for Family Training


                                                                           Have
                                                                           FUN!
                                                                How To
                                                                Get Help
                                                     Online
                                                    Resources

                                   Skill Building

                           Goals
                 Cookies



        Safety
Dates
• Each Service Unit Goal: see
  handout

• Service Unit Successes last year
Fun for girls!
•   100 Mystery Houses
•   Operation Cookie Drop – March 23rd
•   Bling Your Booth Contest
•   Cookie Carnivals!
• COOKIE CUPBOARDS
• Open February 22 – March 24 – place PLANNED ORDER IN
  SNAP
• Updated list available in January on website.
• Obtain full cases ONLY.
• Last two weekends may get box mixture
        to equal 1 case.
• Return policy only first 4 weekends.
  Unopened cases may be returned to original
  cupboard up to 25% of order.
New Banking Procedures – ACH
        What is this?
• ACH - Automated Clearing House
  is an electronic network for
  financial transactions in the
  United States. ACH processes
  large volumes of credit and debit
  transactions.
Why the Change?
• 3 banks we currently work with are not found in every county we
  serve (67 counties).

• Over 4,000 deposits have to be manually entered prior to beginning
  collection process.

• Over 50 deposits made annually have no troop number on them and
  cannot tie them to a troop.

• Takes up to 2 months after deadline to go after leaders and parents
  that owe money.

• Over 100 refunds due to overpayment.

• More than 65% of councils are using this method for troop payment.
How will this work?
• Troops will deposit cookie money weekly/
 often directly into their own troop bank
 account. Checks should be made out to the Troop #.
• Final parent payment to leader is March 27th.
• Leader fills out UDF (Uncollectible Debt Form) on parents who
  have not paid by April 3rd!
• 75% sweep of funds (less troop profit and less any UDF’s) on
  April 16th.
• 25% sweep of funds (less troop profit and less any UDF’s) on
  April 23rd.
• If you receive bad checks from customers – send in copy
  of check and we will CREDIT your account
  and we will collect on them.
Troop Cookie Sale Manager Agreement
               (front side of Form)
• Explains financial responsibilities
  and obligations.
• Hand out and collect at Service
  Unit training.
• Must have a background check
  within the last 3 years with
  Council – if not, can go online
  www.gskentucky.org – look for
  link. Cost $14.75
New
                        A.C.H. Form
Form!
              (back side of Troop Manager Agreement)
        • Troop leader must sign
          prior to taking orders.

        • Details steps for payment
          of product

        • Send to me immediately
          following training to
          Erlanger Office.
Virtual Cookie Share
• Initial order – column for each girl –
  cookies are never picked up and they are
  shipped directly to OPERATION TROOP
  AIDE.

• Girl is financially responsible for those
  cookies
Cookie Share
• After initial order – booth sale cookies –
  these are cookies that troops will drop off
  to Operation Cookie Drop on March 23rd or
  donated to “other” appropriate
  organizations.

• Virtual or drop off –
      still earns a patch.
What should you have received?
      • Girl and Troop Forms (you need to pre-
        pack these and have them ready for your
        December training).


      • Mango cookies for each troop.

      • Cookies for Service Unit.
What should you get tonight
    • SNAP Instruction Books.
    • Service Unit Goals
    • Tote Bag/t-shirt
    • Important Pieces to Come:
    • (Fayette County and NKY booths –
      February 1st).
    • Sample of each incentive (up to 185 level)
What’s new??
•New Mango Cookies
•New packaging
•New packaging for Lemonades
•New ACH method of payment
Important Deadlines
• Troop Training within SU in December.
• Online power points available December
  5th.
• Girls begin selling JANUARY 1st!
• Troops initial order due in SNAP – Feb. 1st.
• SU lock out - February 4th.
• Send in Troop Manager Agreements/ACH
  ASAP to me in Erlanger.
Final Deadlines
Cupboard managers will enter all extra cookies
obtained from cupboard (ongoing).

Troops enter all girl transfers in SNAP and order
recognitions in SNAP – due March 27th.
Troops paperwork due to you – March 29th.

SU lock out of SNAP – April 5th.

Send in paperwork immediately following.
New Manager’s
    Training
Forms and SNAP
Girl Form – Parent Permission
• Explains information
  regarding the sale.
• One section must be
  signed and returned to
  the leader prior to selling.
• Leaders should hang on
  to these until the end of
  the sale.
Girl Form – Money Envelope
• Girls can fill these out at
  their troop training in
  December.

• Girls should use these
  when delivering the
  cookies.
Girl Form – Order Card
• Each girl receives an
  order card.

• Incentives are listed
  on tear out section.

• Girls use these to
  compile their orders.
T-1 Troop Worksheet
• Use to compile all
  girl orders for the
  troop

• Leader keeps
  these unless a
  parent owes
  money
Troop Cookie Manager Plan Book
         & Troop Disk
• Checklists
• Dates
• Step by step
  guidelines
• Door hangers
• Thank you
  certificates
• UDF copy
SNAP

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GSWRC Cookie training 2013

  • 1. Welcome to Girl Scout Cookie Program Training November 12-17, 2012
  • 2. Your Sale Who, What, Where, Why and How
  • 3. Anything when she’s part of the worlds largest girl-led business!
  • 4. Who can sell Girl Scout Cookies? All registered Girl Scouts can sell cookies if they have parental permission.
  • 5. America’s Best Cookies! Thanks-A-Lot™ Mango Crèmes Shortbread Lemonades™ Shortbread cookies dipped in rich with NutriFusion™ Traditional shortbread Savory slices of shortbread with a fudge and topped with an Vanilla and coconut cookies cookies. refreshingly tangy lemon flavored embossed thank you message in filled with a tangy mango icing. one of 5 languages. flavored crème enhanced with nutrients derived from fruits. Thin Mints Peanut Butter Patties® Caramel deLites® Peanut Butter Crispy chocolate wafers Crispy vanilla cookies layered with Vanilla cookies coated in dipped in a mint chocolaty peanut butter and covered with a caramel, sprinkled with Sandwich Crisp and crunchy oatmeal coating. chocolaty coating. toasted coconut, and laced cookies with creamy peanut with chocolaty stripes. butter filling.
  • 6. Reduce Waste By eliminating the carton on Thanks-A-Lot and Lemonades, Girl Scouts of the USA and ABC Bakers are taking more than 300 tons of paperboard out of the waste stream annually.
  • 7. New packaging Plus the new package designs for Thanks-A-Lot and Lemonades makes them easy to stack at booth sales!
  • 8. OF SUCCESS INTRODUCING Mango Vanilla and coconut cookies with a refreshingly tart mango fruit Crèmes crème center • #1 cookie variety in retail cookie aisles and highest growth category • Mango is popular, super fruit flavor and favorite of growing Hispanic population • Addition of Nutrifusion marries indulgence and healthy categories
  • 9. Zero trans fats No hydrogenated oils No preservatives Real coconut Mango Crèmes 15% RDI of vitamin B1 5% RDI of vitamins A, C, D, E and B6
  • 10. Sustainability • Official member of the Roundtable on Sustainable Palm Oil (RSPO) • Palm oil sourced exclusively from members of the RSPO to encourage sustainable farming practices • Starting in 2012, we will incorporate mass balance sustainable palm oil in our Girl Scout cookies • We also are purchasing Green Palm certificates to cover 100% of our projected palm oil requirements for the 2012-13 season Girl Scout Cookie season
  • 11. ABC Driving GSC Sale Growth 7% 6.5% 6% 4.7% 5% 4% 3.6% 3.4% 3.3% 3.1% 3% 2.5% 3.8% 2.9% 2% 0.7% 0.7% 2.0% 1% 0.0% 0% -0.4% -1.4% -1.2% -1% -0.7% -1.0% -2.0% -2% -2.0% -3% -2.5% 05-06 06-07 07-08 08-09 09-10 10-11 11-12 ABC LBB Total GSC Sale
  • 12. 9 out of 10 consumers will buy if asked! Dollars $200,000,000 $150,000,000 $100,000,000 $50,000,000 $0 * GSUSA, IRI Grocery Store Data - 52 weeks ending 1st Qtr 2012
  • 13. The Girl Scout Cookie Sale 5 Key Skills
  • 14. When does the sale start? Order Taking: January 1, 2013 Initial Deliveries: February 18-22, 2013 Booth sales begin: February 22 , 2013
  • 15. How do we sell cookies? Booth Direct Sales Sales Online Marketing Order Taking
  • 16. Goal Setting • The Goal Setting process is extremely important to the success of the Cookie Sale • Goals start at the Council level • Service Unit Goals • Troop Goals • Each individual Girl Scout’s Goal
  • 17. Council goal for 2013….2% increase in sales!! 1,405,020 packages! Per Girl Average Goal 148 packages per girl 190 more girls selling
  • 18. Money Matters! Council Programs Camps and Property Staff and Support Troop activities Community Projects Gold, Silver, Bronze awards
  • 19. Cookie Materials • Engage and inform girls and their families • Make sale as easy as possible to support • Provide multiple formats for busy volunteers!
  • 20. Resources For Girls
  • 21. INTRODUCING COCO! Online “Cookie Command” center for girls • Goal Setting • Sale Planning • Consumer Marketing • Community/Sharing
  • 22. Goal Setting • View recognitions and set package goal • Track progress • Set reach goals • Monitor performance within troop • Cheer on troop teammates
  • 23. Sale Planning • Develop an activity plan • Track progress against plan • Earn and display 5 Key Skills activity bling
  • 24. Consumer Marketing • Send e-cards to friends and families • Collect orders online • Maintain contact database for use next year Send Out 12 emails through online marketing in CoCo to earn the Online patch!
  • 25. Community • Share achievements with troop • Cheer on troop teammates • Social media sharing for teens • Volunteers can share news and tips with girls and families
  • 26. Multi-Purpose, Custom Order Card • Features our council’s recognition program • Includes information about COCO, the new online goal setting, planning and marketing app for girls
  • 27. Resources For Families
  • 28. Online Family Engagement Ways to Program Support Benefits/ Your 5 Key Skills Girl Scout “Ask Me Family About My Activities Girl Scout” Tools
  • 29. Resources For Volunteers
  • 30. Digital Resources for Easy Access • Family Involvement Materials • Sample Session Plans by Grade Level • Troop Goal Setting App • Send girls online “cheers” and share information through COCO
  • 31. Volunteer Toolkit • Guidance for training, goal setting, order- taking and booth sales • Activity ideas that link to 5 Key Skills
  • 33. New Art Gallery Download exciting images in high or low resolution from our new online art gallery
  • 34. Smart Cookie U Volunteers train on their own time with unlimited online access to cookie program info.
  • 35.
  • 36.
  • 37. Click on the Cookies icon and then click on “Planned Order”.  Planned Orders are an estimate of what cookies a troop will need through the week.  Use this function to order cookies to restock a troop’s cookie inventory.  Order placed to Cookie Cupboards ◦ Planned orders are used to help guarantee the availability of the cookies your troop needs from a specified cupboard. ◦ Planned orders can be adjusted at the time of pick up depending on the cupboard inventory ◦ Must be ordered by Sunday at midnight. SNAP – Planned Orders
  • 38.
  • 39. Our Recognition Program  Early (Initial) Recognition Order ◦ Must create if any girl sells at least 155 packages on her initial order NO EARLY RECOGNITION ORDER PLACED = NO T-SHIRTS!!!
  • 41.
  • 42. Key Points for Family Training Have FUN! How To Get Help Online Resources Skill Building Goals Cookies Safety Dates
  • 43.
  • 44. • Each Service Unit Goal: see handout • Service Unit Successes last year
  • 45. Fun for girls! • 100 Mystery Houses • Operation Cookie Drop – March 23rd • Bling Your Booth Contest • Cookie Carnivals!
  • 46. • COOKIE CUPBOARDS • Open February 22 – March 24 – place PLANNED ORDER IN SNAP • Updated list available in January on website. • Obtain full cases ONLY. • Last two weekends may get box mixture to equal 1 case. • Return policy only first 4 weekends. Unopened cases may be returned to original cupboard up to 25% of order.
  • 47. New Banking Procedures – ACH What is this? • ACH - Automated Clearing House is an electronic network for financial transactions in the United States. ACH processes large volumes of credit and debit transactions.
  • 48. Why the Change? • 3 banks we currently work with are not found in every county we serve (67 counties). • Over 4,000 deposits have to be manually entered prior to beginning collection process. • Over 50 deposits made annually have no troop number on them and cannot tie them to a troop. • Takes up to 2 months after deadline to go after leaders and parents that owe money. • Over 100 refunds due to overpayment. • More than 65% of councils are using this method for troop payment.
  • 49. How will this work? • Troops will deposit cookie money weekly/ often directly into their own troop bank account. Checks should be made out to the Troop #. • Final parent payment to leader is March 27th. • Leader fills out UDF (Uncollectible Debt Form) on parents who have not paid by April 3rd! • 75% sweep of funds (less troop profit and less any UDF’s) on April 16th. • 25% sweep of funds (less troop profit and less any UDF’s) on April 23rd. • If you receive bad checks from customers – send in copy of check and we will CREDIT your account and we will collect on them.
  • 50. Troop Cookie Sale Manager Agreement (front side of Form) • Explains financial responsibilities and obligations. • Hand out and collect at Service Unit training. • Must have a background check within the last 3 years with Council – if not, can go online www.gskentucky.org – look for link. Cost $14.75
  • 51. New A.C.H. Form Form! (back side of Troop Manager Agreement) • Troop leader must sign prior to taking orders. • Details steps for payment of product • Send to me immediately following training to Erlanger Office.
  • 52. Virtual Cookie Share • Initial order – column for each girl – cookies are never picked up and they are shipped directly to OPERATION TROOP AIDE. • Girl is financially responsible for those cookies
  • 53. Cookie Share • After initial order – booth sale cookies – these are cookies that troops will drop off to Operation Cookie Drop on March 23rd or donated to “other” appropriate organizations. • Virtual or drop off – still earns a patch.
  • 54. What should you have received? • Girl and Troop Forms (you need to pre- pack these and have them ready for your December training). • Mango cookies for each troop. • Cookies for Service Unit.
  • 55. What should you get tonight • SNAP Instruction Books. • Service Unit Goals • Tote Bag/t-shirt • Important Pieces to Come: • (Fayette County and NKY booths – February 1st). • Sample of each incentive (up to 185 level)
  • 56. What’s new?? •New Mango Cookies •New packaging •New packaging for Lemonades •New ACH method of payment
  • 57. Important Deadlines • Troop Training within SU in December. • Online power points available December 5th. • Girls begin selling JANUARY 1st! • Troops initial order due in SNAP – Feb. 1st. • SU lock out - February 4th. • Send in Troop Manager Agreements/ACH ASAP to me in Erlanger.
  • 58. Final Deadlines Cupboard managers will enter all extra cookies obtained from cupboard (ongoing). Troops enter all girl transfers in SNAP and order recognitions in SNAP – due March 27th. Troops paperwork due to you – March 29th. SU lock out of SNAP – April 5th. Send in paperwork immediately following.
  • 59.
  • 60. New Manager’s Training Forms and SNAP
  • 61. Girl Form – Parent Permission • Explains information regarding the sale. • One section must be signed and returned to the leader prior to selling. • Leaders should hang on to these until the end of the sale.
  • 62. Girl Form – Money Envelope • Girls can fill these out at their troop training in December. • Girls should use these when delivering the cookies.
  • 63. Girl Form – Order Card • Each girl receives an order card. • Incentives are listed on tear out section. • Girls use these to compile their orders.
  • 64. T-1 Troop Worksheet • Use to compile all girl orders for the troop • Leader keeps these unless a parent owes money
  • 65. Troop Cookie Manager Plan Book & Troop Disk • Checklists • Dates • Step by step guidelines • Door hangers • Thank you certificates • UDF copy
  • 66. SNAP

Editor's Notes

  1. Here’s another success in the making: this year, ABC is introducing a new cookie -- Mango Crèmes. These cookies are based on a cookie variety growing in retail right now. As a fruit, mango is soaring in popularity right now, especially among the growing Hispanic population.
  2. And we’re making these cookies with no trans fats, no hydrogenated oil, no preservatives -- and real coconut, too
  3. And we work with council staff to optimize these variables through goal setting, performance tracking and the implementation of contingencies as needed.