Pilot user online_manual_final

UpSkill
Online User Manual
Version: Pilot Release 1.0
Date: 31 July 2014

Contents
TOPIC SLIDE
I. Introduction 3
II. Access to Upskill 5
III. Homepage
>UpSkill
>Certificates
>Demo
>Sign Up / Sign In
6
7
8
9
11
IV. Sign Up Introduction
>Single User
>Account Manager
>Student
12
13
14
15
V. Sign In 16
VI. Dashboard
>Practice
>Mock
>Exam
>Account Manager Console
17
18
24
28
33
VII. Events - Introduction
>Resit (Single, Student, Account Manager)
>Retake (Single, Student, Account Manager)
>Upgrade (Single, Student, Account Manager) - Blank
>Renew (Single, Student, Account Manager) – Blank
34
35
37
40
43
VIII. Resource Centre 44
IX. Results 45
X. Account 46
XI. Log Out 47
XII. Additional 48

I. Introduction to UpSkill
Example topics:
What is: UpSkill is an e-learning platform whose objective is to raise the level of ethical
compliance and labour standards. It aims to encapsulate the growth of ethical compliance by
providing a knowledge injection to the most vulnerable part of the retail supply chain - the factory
itself. UpSkill’s target audience are middle and newly promoted managers in consumer product
factories. Raising their level of knowledge and awareness will ensure that the trainees can pre-
emptively recognise and respond to hazards that can occur within the factory’s surroundings –
thus providing them with essential life-saving knowledge. Currently there are two courses:
Foundation Course:
Teaches the learner an overview of Ethical Compliance and Social Audit principles, targeting mid-
level managers across the factory and can further include cross functional representatives such as
merchandisers, maintenance managers and yarn store managers. When qualified, the candidate
will:
• Get a basic understanding of ethical compliance, based on international standards- the ETI
Base Code and the ILO conventions, as applicable to a factory setting.
• Be able to identify and improve ethical and safety issues within their authority or escalate as
necessary.
• Equip themselves with foundation level knowledge in ethical compliance, which allows them
to apply knowledge to their own department as well as further their understanding.
• Be capable of acting as an informed member of the pre-audit preparation process.

I. Introduction to UpSkill (II)
Practitioner Course:
This qualification is the higher level of UpSkill, and is designed for Compliance Managers or those
heading the compliance function within a factory. It requires the candidate to complete the
Foundation level as a pre-requisite. When qualified, the candidates will:
• Get an overall understanding of ethical compliance, based on local law and industry best
practice for a factory setting.
• Be able to identify and improve ethical and safety issues across the factory to reach market
expectations required to supply products to international brands and retailers.
• Understand that ethical compliance needs to be a process based on a management system
and not carried out on an ad-hoc basis.
• Equip themselves with practitioner level knowledge in ethical compliance, allowing them
understand and interpret related newer material to stay updated on new developments.
• Be capable of leading the pre-audit preparation process within a factory environment.
Method of delivery:
The UpSkill courses will be made available through:
- A web based learning accessible on compatible devices such as computers linked to the internet;
- Through low cost tablet computers that will be preloaded with an UpSkill app.
The learning flow assumes no prior knowledge and is comprised of two stages, Practice and Mock,
prior to the Exam. During this process, the learner can consult the UpSkill handbook in softcopy
which is available in the UpSkill resource centre.

II. Access to UpSkill
3 Options
1) Visit www.greengrade.co.uk and select UpSkill
2) Visit www.greengrade.co.uk and select UpSkill
3) Visit upskill.greengrade.co.uk – To access it directly

III. Homepage
This is UpSkill’s Homepage which provides a snapshot of who we are and what we do. There are also
five links which are explained throughout this manual

UpSkill – This provides a breif description of the product with an option to
either:
1) Try the demo
2) Sign Up
3) Sign In
III. Homepage > UpSkill

Certificates – This section provides a public list of all users that have
attained either a Practitioner or Foundation certificate after successfully
completing the course
III. Homepage > Certificates

Demo: This will provide a glimpse into how the system works by allowing
the user to try four demo questions
Continued on next slide
III. Homepage>Demo

III. Homepage>Demo - Continued
A) Select a question
B) Select “Check”: The wrong
answer will show in orange and
correct in green
C) Select ‘Explain’ to see an
explanation for the question
D) Select ‘Next’ to move to the next
question
At the end of the session there will
be a ‘Review’ page displaying the
score as well as the
question/answer responses with an
option to retry or return to the
dashoboard at the bottom

III. Homepage>Sign Up
III. Homepage>Sign In
More details on page 11
More details on page 15
WE DO NOT OWN RIGHTS TO THIS PICTURE

Sign Up – This is where users can register either as:
1) Single User – This creates just the one account to access UpSkill
2) Account Manager* – This allows a user to manage multiple student
accounts.
*– A manager cannot use the same sign in account to access the UpSkill course.
IV. Sign Up Introduction

IV. Sign Up > Single User
Step 1
Fill out the form
Step 2
Then select “Request Access
For Pilot”
Step 3
An email confirmation will be sent
once access is granted.
Once received sign in (pg-15) to
access the account manager
console

IV. Sign Up > Account Manager
Step 1
Fill out the form
Step 2
Select the number of courses
with “+/-”
Then select “Request Access
For Pilot”
Step 3
An email confirmation will be sent
once access is granted.
Once received sign in to access
the account manager console

Sign Up > Account Manager > Student
Step 1
Select “Add User” to add a
student
Step 2
Fill out the form – The student will receive
a welcome email

Sign In
Account Manager, Student and Single User to access from this point
“Forgot your
password?” and
“Unlock
instructions” are
detailed in
“Additional notes”
at this end of the
document

The Dashboard provides an overall view which includes the courses assigned together
with the option to access the Practice, Mock and Exam modes.
Single and Student users will have the same options
The Account manager’s dashboard will be a management console explained on page 32
VI. Dashboard

Select “Practice” to access course
This section provides
instructions prior to proceeding
with this section. Once
familiarized select “Begin
Assessment”
VI. Dashboard>Single-Student>Practice

This indicates the current question
number & total available
Progress bar
Question
Name of the Session & Mode
Answers
Option used to check
selected answer
Explains the answer
Continue to next question
Select Previous to view questions
Number of Answers needed
VI. Dashboard>Single-Student>Practice

1 - Select an answer from the
options
2 – Once the answer is clicked it will
turn orange then select “Check”
If answer is correct it will
turn green with a tick mark
If incorrect answer (2) is chosen it will turn
orange with a ‘X’ mark, while indicateing the
right answer in green
Note:
- Multiple answers can be selected where indicated
- To change an answer prior to selecting the “Check” button, simply
re-click the selected answer to undo the selection.
VI. Dashboard>Single-Student>Practice - Continued

1 - Select “Explain” to view the
explanation of the answer
2 - Select “Next” to move on to
the next answer
Once all the questions have been
answered select “finish”

Question Summary
This section provides a
summary of all the questions
answered including the
incorrect/correct responses
provided.
It also provides the explanations
for each question.
The result (pass/fail) is indicated at the top
The number
of questions
answered
correctly
Note:
- The points awarded against each question are pre-defined & may vary subject
to the course taken.
- The Pass/Fail rate is predefined and is visible in “results”
Number of
marks scored
out of total

Once reviewed, select either Dashboard to return to the main page (below) or
“Results” (pg. 46) to view a track of all the scores for each test taken
The practice section for any
assigned course can be re-taken as
many times as chosen.
New/Existing questions are
randomly selected and will appear
differently for each session.

Select “Mock” to access course
Assessment”
VI. Dashboard>Single-Student>Mock

Progress bar
Question
Answers
Clock – This will countdown
VI. Dashboard>Single-Student>Mock

1 - Select an answer” from the four options
2 – Once the answer is clicked it will turn
orange then select “Next” to progress
Note:
- To change an answer, simply re-click the selected answer to undo the selection.
Optional – Select “Previous” at any stage to
review/change answers
Select “Finish” when at the last question
Important: Monitor the time whilst taking the exam
VI. Dashboard>Single-Student>Mock - Continued

This section provides a
summary of all the questions
answered including the
incorrect/correct responses
provided.
It also provides the explanations
for each question.
The number of
questions
answered
correctly
Note:
- Points awarded for each question are pre-defined & may vary subject to the course taken.
- The Pass/Fail rate is predefined and is visible in the “Results” section
Number of
marks scored
out of total

“Results” (pg-46) to view a track of all the scores for each test taken
The mock section for any assigned
course can be re-taken as many
times as chosen.
New/Existing questions are
randomly selected and will appear
differently for each session.
If a break is needed, or the device
used to take the mock fails then there
will be an option to “resume” from
the last session.

Select “Exam” to access course
Assessment”
VI. Dashboard>Single-Student>Exam

Progress bar
Question
Answers
Time Remaining
VI. Dashboard>Single-Student>Exam - Continued

1 - Select an answer” from the four options
2 – Once the answer is clicked it will turn
orange then select “Next” to progress
Note:
- To change an answer, simply re-click the selected answer to
undo the selection.
Optional – Select “Previous” at any stage to
review/change answers
Select “Finish” when at the last question
Important: Monitor the time whilst taking the exam

The number
of questions
answered
correctly
Number of
marks scored
out of total
Note: The answers selected and explanations will not
be shown in this section
Note: An email will be
sent notifying the user
for passing the exam.
The user name will also
appear on the
certificates page

If the exam is failed once there will
be an option to “Retry” the exam
one more time
If you fail the exam, then please note you will only have one re-try which will need
to be completed before the course expires
Note: An email will be sent
notifying the user for failing the
exam

VI. Dashboard>Account Manager
Select “Add User”
to assign a
Foundation course
to a student
From this section an Account Manager can choose to Add user and also either
Resit, Retake, Upgrade or Renew Certificates (Detailed in later sections)
Note: If you, as an Account Manager, you wish to take the Foundation course then you will need
to create yourself as a student using a new user id

VII. Events Introduction
There are four events associated with a user status:
1. Resit: A user is allowed two attempts to pass an Exam. If they fail twice, they will be
prompted to purchase a “resit” should they wish to continue. After purchasing a resit this
will then allow the user to (again) have two attempts to pass the exam. A resit can be
purchased as many times as a user wishes so long as it’s within the timeframe of the course
not expiring.
2. Retake: Should a course expire, with the user not passing the exam, they will then be
required to purchase a “retake” option if they wish to continue. This will effectively, restart
the course and expiry time. The user will only be allowed to retake one time and will be
“barred” should the course expire again (without the user passing). If they still wish to
continue they will need to contact GreenGrade for consideration and further access.
3. Upgrade: If a user successfully passes a Foundation course they will be prompted with an
option to purchase Practitioner. This option however will only available if the course
(Practitioner) exists for the country of the user. Please note: The pilot will not have an
upgrade option as Practitioner will not be on offer
4. Renew: This option will be made available to a user should they wish to renew their
certificate. Please note: This will not be applicable to the pilot

VII. Events>Resit>Single User
If you fail the exam, twice then you will need to purchase a resit.
This can be purchased as many times as wished prior to the course expiring
Step 1
Select “Purchase a resit”
Step 2
Either pay via credit card or choose the cash option
Events>Resit>Student User
If you fail the exam, twice then the account manager will need to purchase a resit
This can be purchased as many times as wished by the account manager
Step 1
Select “Ask your manager to purchase a resit”
This will send an email to the A/M with your request to resit
the exam Step 2
Once the resit is purchased an email will be sent
to you.
Log into the system to then resit the exam again

VII. Events>Resit>Account Manager
If the student fails an exam then a resit option will display next to the email id of the student
If this is selected then an option to purchase either by cash or card will display
Step 1
Select “Resit”
Step 2
Either pay via credit card or
choose the cash option

Step 1
Select “Purchase a retake”
Step 2
VII. Events>Retake>Single User
If the course expires before you are able to pass, then you will
have ONE opportunity to “Retake” the course.
Events>Retake>Student User
If the course expires before you are able to pass, then you will have ONE opportunity to “Retake” the
course. Click this option to notify your manager to purchase a retake.
Step 1
Select “Ask your manager to purchase a retake”
This will send an email to the A/M with your request to retake
the course
Step 2
Once the retake is purchased for, an email will
be sent to you notifying this action.
Log into the system to then retake the course
again

If you fail to complete the course after one retake you will be “barred” from sitting
the course and it will require contacting the GreenGrade help centre for access.
Please note: This will only be granted on a case-by-case basis and is subject to
GreenGrade’s discretion.
VII. Events>Retake>Barred

VII. Events>Retake>Account Manager
If the student fails to pass an exam prior to the course expiring then a “retake” option will display next to
their user id
If this is selected then an option to purchase either by cash or card will display
Step 2
Step 1
Select “Retake”

VII. Events>Upgrade>Single User
Once passing the Foundation course you will be given an option to upgrade
This is not available for the Pilot
Step 1
Select “More Detail”
Step 3
Step 2
Select “Next step”
payment
VII. Events>Upgrade>Student
Once passing the Foundation course you can send a request to your account manager to upgrade
This is not available for the Pilot
Step 1
Select “Request For Upgrade” An pop up message will
state email is on the way Step 2
Once the admin has
paid for the upgrade a
notification email will
be sent
NOTE: THIS WILL NOT BE OFFERED IN PILOT

VII. Events>Upgrade>Account Manager
Once passing Foundation there will be an option to upgrade the student to practitioner
This is subject to there being a “Practitioner” course for the location of the user being available.
Step 1
Select “Resit”
Step 2
NOTE: THIS WILL NOT BE OFFERED IN PILOT

VII. Events>Renewal>Single User
This will not be applicable to the pilot and instructions will be updated in later
releases.
VII. Events>Renewal>Student User
releases.
VII. Events>Renewal>Account Manager
releases.

To view instructional videos, the
handbook, manuals etc. then click
on “Resources” from the
dashboard. This will provide the
details for the practice, mock and
exam
This will bring you to
the main screen
where you can then
select “Foundation” to
view the handbook
VIII. Resources
This section offers a repository of information such as instructional videos, handbooks and sysetm
manuals for review.

XI. Results
This section provides a full breakdown of all the results of the courses
The ‘results’ section will provide a breakdown of the test as well as be
highlighted in green where passed & red where failing to do so
The summary and explanations for each mode can be viewed by selecting “Review”
To view the scores for all the tests
relating to each course click on
“Results” from the dashboard. This
will provide the details for the
practice, mock and exam

X. Account
This section provides details of applicable events as well as an invoice of all the purchases made for the user
To view a list of your purchases
and profileclick on “Accounts”
from the dashboard. This will
provide the details for the
practice, mock and exam
The events and
invoices are
detailed in green
Student and Single User View
Account Manager View
Selecting “Account” from the
management console will give access to
the invoice section. This will list the
details of all the purchased events

X. Log Out
Once, you are ready to exit the system please select “Log Out”. Sessions associated with practice and
mock are saved and can be resumed upon signing in. Important: If you’re in the middle of an exam and
exit it will not save your session
Select “Log Out” from the
Dashboard
After a successful log out you will be
brought to the main page

X. Additional
Forgot your password
Step 1: Select “Forgot your
password”
Step 2: Enter the email address
you registered with and select
“Send me reset password
instructions” – An email will be
sent follow the link for Step 3
Step 3: Enter the new password
and confirm password
Account Locked
If you failed to receive a account unlock email then follow steps 1-3
Step 1: Select “Didn't receive unlock
instructions?”
Step 2: Enter in your email and select
“Resent Unlock Instructions”
Step 3: Follow the instructions
in the emails sent

Pilot user online_manual_final

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