Cloud is on everyone’s mind, in fact in a recent IDC survey over 70% of IT Executives indicated IT-as-a-Service is key to enterprise success and in a recent Cisco and Intel survey, 76% of respondents see themselves becoming an internal broker. These two trends represent a shift in the approach to IT services, one that focuses on business operations as much, if not more, than traditional IT operations.
Join Gravitant and Leverhawk as we share our customers’ early learnings and strategic considerations in making the transition to ITaaS and key takeaways for what you need to know to do IT-as-a-Service right in your organization.
Comparing Sidecar-less Service Mesh from Cilium and Istio
What Do you Need to Know to make IT-as-a-Service a Reality?
1. How to make IT-as-a-Service
a reality
Scott Bils
Leverhawk
January 15, 2014
Praveen Asthana
Gravitant Inc.
2. What is ITaaS
CIOs
Managed Services
Existing Data Center
Private
IaaS
PaaS
SaaS
Developers &
Business UnitsITaaS Overview
Broad Ecosystem of
Suppliers
Governance &
Business Mgmt
Expedia-like
Consumption
2
• Easily define, build, & order IT
solutions
• Compare and source from a
global approved vendor list
• Route demand instantly to the
best provider option with Pay as
You Go
• Provide flexibility while still
maintaining control
• Rapidly respond to
unanticipated biz needs
Key Tenets of ITaaS
4. Companies are using cloud as a competitive advantage
• Deployed private cloud PaaS environment
in for 2,000 .NET and Java applications
• 50 day reduction in time-to-market
• 700% improvement in developer productivity
• 45% reduction in infrastructure costs
• Streamlined services and support
• Improved service and product differentiation
• Innovation and growth
• Deployment of integrated PaaS and Big
Data platforms
• Integrated customer engagement models
• Improved customer insight
• Product and service differentiation
• Transforming back-office through broad SaaS
adoption
• Next generation customer service and support
• Dramatic reduction in time-to-market
• IaaS seen as competitive advantage
• Migrating majority of production workloads
to OpenStack private cloud environments
6. Pressure is building
Need a solution that addresses increasing pressure from on IT
6
IT needs to
become a
service broker
7. Cloud Service Brokerage delivers value across the board
7
Addressing pressures and increasing value across speed, control and cost
Becoming a
broker offers…
8. Enterprise Case Study
Enabling State of Texas to Transform to an IT-as-a-Service model
Before cloud services platform:
• > 9 month cycle time to deliver IT solutions
• Limited vendor and middleware options
• Frustrating and lengthy service request process
• Difficult to decipher cloud provider bills
• Unexpectedly high final costs
After cloud services platform:
• < 1 month cycle time to deliver IT solutions
• 40% savings on cloud spend
• Choice of cloud vendors, PaaS, and services
• Visual cloud solution design with real time
• costing before provisioning
“There are so many complexities in
making the cloud work for us. [Our]
cloud services platform helped us get
on the cloud successfully.”
- Frosty Walker, State of Texas
9
9. 9
Poll:
What are the biggest challenges your
organization faces on the path to ITaaS?
10. The transformation is challenging
10
Becoming a cloud service broker requires a more business centric approach with an IT-as-a-Service operational model.
IT-as-a-Service Transformational Challenges
• Infrastructure focused
• Not ITSM extensible
• Rigid and inflexible
• Sales and marketing
• Product and service mgmt
• Demand and capacity mgmt
Traditional IT
Operations
Business
Operations
Traditional IT
Operations
Business
Operations
Old approaches don’t work New skills are required
Old IT New IT
11. The new business operations skills required
11
New IT Skills and Capabilities Required
• Service
requirements
analysis
• Offer design and
packaging
• Competitive
analysis
• Pricing strategy
• Alliances and
partnerships
Sales Marketing
Service
Management
Fulfillment
and Support
• Market
requirements
analysis
• Positioning and
messaging
• Communications /
PR
• Demand forecasting
and management
• Capacity planning
• Financial showback /
chargeback
• Cloud sourcing /
vendor
management
• Customer
needs
assessment
• Cloud
Solutioning
12. 5 Practical Steps in getting started with ITaaS
12
② Pick a Subset of
Services
③ Define Service
Offerings
① Launch
and
Incubate
ITaaS
Team
④ Determine Service
Pricing
⑤ Define Policies and
Governance
• Hybrid
IaaS
(Public
/
Private)
• Public
Cloud
SaaS
Services
• Legacy
/
Virtualized
• Offer
DefiniAons
• PlaBorms
• ConfiguraAons
• Support
• SLAs
• Accurate
TCO
• Financial
transparency
• Desired
behaviors
and
incenAves
• User
provisioning
and
access
/
usage
• Showback
or
chargeback
model
• Security
/
compliance
• Others
Organization | Operations | Tools
13. Gravitant and Leverhawk can help you make IT-as-a-Service a reality
13
IT as a cloud services broker
76% of IT will act as a
"broker" of cloud services
across internal and
externals clouds for LOBs.
2013 Intel-Cisco Industry Survey
Consulting support by Leverhawk
14. Leverhawk ITaaS transformation services
14
Helping you get started on the right foot
Foundational Modules
Transformation Modules
Educational Modules
• Answers “who, what and how”
• Identifies core requirements
• Provide transformation
frameworks and “first principles “
• Provides a common language for
internal communication
• Elevates internal IQ around
opportunity recognition
• Address highest priority
transformation issues
• Independent, standalone modules
• Enable incremental approach to
transformation
15. To deliver ITaaS you need to address the complete IT value chain
15
Many platforms do not address all aspects of service delivery, falling short of an ITaaS operational model
Multi-Sourced
Supplier Management
Design, Source and
Provision a Complete
Solution Architecture
Unified Self-service
Storefront
Centralizes Business
Management and
Reporting
16. What to consider in a comprehensive brokerage platform
16
Select a platform that supports your need today and will grow with your cloud strategy and adoption
Multi-Sourced
Supplier Management
Design, Source and
Provision a Complete
Solution Architecture
Unified Self-service
Storefront
Centralizes Business
Management and
Reporting
• Many sources of public, private & virtual resources
• Compare options across all key criteria
• Addresses contract management and billing
• Simplified APIs and integration
Key Characteristics
• Complete Solution Design, w/ managed services
• Itemized cost for complete architecture
• Heterogeneous multi-layer and multi-environment
• Dashboards for solution and financial management
• Predictive reporting
• What-if planning
• Heterogeneous consumption of services
• Centralize user portal with design, ordering and
management
17. Gravitant cloudMatrix delivers a comprehensive brokerage platform
17
Select a platform that supports your need today and will grow with your cloud strategy and adoption
Multi-Sourced
Supplier Management
Design, Source and
Provision a Complete
Solution Architecture
Unified Self-service
Storefront
Centralizes Business
Management and
Reporting
• Many sources of public, private & virtual resources
• Compare options across all key criteria
• Addresses contract management and billing
• Simplified APIs and integration
• Supports AWS, Terremark, Savvis, vCloud and more
• Compare and Match across cost, performance, SLA
• ITaaS Catalog
• Compare and source centrally
Key Characteristics Gravitant cloudMatrix Offers
• Complete Solution Design, w/ managed services
• Itemized cost for complete architecture
• Heterogeneous multi-layer and multi-environment
• Dashboards for solution and financial management
• Predictive reporting
• What-if planning
• Heterogeneous consumption of services
• Centralize user portal with design, ordering and
management
• Visual design across layers and environments
• Estimated Bill of IT
• Discover and sync existing resources
• Workflow based approval process
• Financial reporting by application and BU
• Simulate and predict cloud capacity and cost
• Advanced pricing rules
• Dashboards for chargeback, SLA & resources
• Portal with centralized design, definition,
management, dashboards across all IT resources
• Single catalog for all IT services with easy compare
• Collaborative design
18. What sets Gravitant’s cloudMatrix platform apart?
More than just the automated management of multiple clouds
cloudMatrix reduces
the risks and ongoing
cost of using cloud by
empowering choice
without complexity
Expedia-like consumption experience
Advanced catalog and app store to publish and monetize IT solutions
No Bare Applications – we ensure complete solutions
IT-as-a-Service catalog, design and sourcing of complete solutions
Open IT framework – multiple choices and control
Any combination of the right PaaS, IaaS, SaaS and managed services
Compare your need to the right cloud services
Powerful analytics and knowledge base for multi-criteria optimization
Normalized smart catalog across cloud services providers
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19. How to get started
19
Check out our channel
to view 2 valuable papers on
how to deliver IT-as-a-Service
Send us an email request
For a free 30 minute free evaluation
of where you are in your IT-as-a-
Service readiness.
Free Evaluation
free-evaluation@gravitant.com
20. Q&A
Praveen Asthana
CMO and Strategist, Gravitant
Praveen.Asthana@gravitant.com
20
Scott Bils
Managing Partner, Leverhawk
Scott.Bils@leverhawk.com