Diese Präsentation wurde erfolgreich gemeldet.
Wir verwenden Ihre LinkedIn Profilangaben und Informationen zu Ihren Aktivitäten, um Anzeigen zu personalisieren und Ihnen relevantere Inhalte anzuzeigen. Sie können Ihre Anzeigeneinstellungen jederzeit ändern.

The Strategic CIO - Weinzimer

127 Aufrufe

Veröffentlicht am

Government Technology NY IT LF presentation - The Strategic CIO - by Phil Weinzimer

  • Als Erste(r) kommentieren

  • Gehören Sie zu den Ersten, denen das gefällt!

The Strategic CIO - Weinzimer

  1. 1. 1©2016 Strategere Consulting 11 The Strategic CIO
  2. 2. 2©2016 Strategere Consulting 22 • Identify the business competencies and skills Objective • Recognize the changing role of strategic IT Leader • Share an assessment methodology • Review a Transformation Plan
  3. 3. 3©2016 Strategere Consulting 3 Tue 3/14 1pm
  4. 4. 4©2016 Strategere Consulting 4 Mon 3/13 10 am
  5. 5. 5©2016 Strategere Consulting 5©2015 Strategere Consulting 5 How US State Governments Can Improve Customer Service “A McKinsey Center for Government survey finds that Americans are often dissatisfied with state services—and identifies significant opportunities for improvement.” December 2014 | by Aamer Baig, Andre Dua, and Vivian Riefberg http://www.mckinsey.com/insights/public_sector/how_us_state_governments_can_improve_customer_service?p=1
  6. 6. 6©2016 Strategere Consulting 6©2015 Strategere Consulting 6 Common Themes • Satisfaction is Often Lower for More Essential Services • Citizens are Less Satisfied with Government Services than with Private Sector Services • Most Citizens Prefer to Interact with Government Online • ?• Speed, Simplicity and Efficiency Make Citizens Happy
  7. 7. 7©2016 Strategere Consulting 7©2015 Strategere Consulting 7 • Focus Transformation Programs on Service Elements that Matter Most to the Satisfaction of Citizens • Set Priorities for Innovation • Measure Citizen Satisfaction Regularly Seize the Opportunity Recommendations • ?• Put Services for Citizens on the Leadership Agenda
  8. 8. 8©2016 Strategere Consulting 8©2015 Strategere Consulting 8 How US States Improve Service to Constituents ILLINOIS GEORGIA MARYLAND NEW YORK COLORADO
  9. 9. 9©2016 Strategere Consulting 9 Improve DPA Customer Service: to its customers in each and every interaction, to be focused on solutions, and to “do the right thing.” The Department works to engage its customers and exceed their expectations at every step. Modernize Business Operations: DPA provides centralized human resources, information, tools, resources and materials needed for the State of Colorado government to function. .. Improve systems and processes /enable customers to work efficiently and effectively https://www.colorado.gov/pacific/dpa/strategic-plan Increase Employee Engagement: develop an environment in which employees can be productive, creative, and function at their highest level. To that end, the Department is focused on investing in the workforce.
  10. 10. 10©2016 Strategere Consulting 10©2015 Strategere Consulting 10 Maryland Governor’s Service Initiative June 10,2016 http://www.baltimoresun.com/news/maryland/politics/blog/bal- hogan-outlines-plans-to-improve-state-government-service-20160610-story.html
  11. 11. 11©2016 Strategere Consulting 11©2015 Strategere Consulting 11 •Citizen Access to Service •Mobility •Technology as a service •Innovation •Innovation •Managing Data as Asset •Funding Model https://gta.georgia.gov/sites/gta.georgia.gov/files/related_files/site_page/High%20Ressolution%20Single%2005022014%20Final.pdf Near-Term Mid-Term Long-Term By 2020 Georgia will leverage assets, enable resources, align IT to agency objectives, and routinely innovate business processes. Georgia 2020 IT Vision
  12. 12. 12©2016 Strategere Consulting 12©2015 Strategere Consulting 12 Illinois is undergoing a digital transformation to improve the services it provides its citizens. At the core of the transformation is Hardik Bhatt, the state's CIO and secretary designate of innovation and technology. http://www.cio.com/article/3077989/cio-role/illinoiss-cio-is-leading-a-statewide-digital-transformation.html?nsdr=true A R T I C L E https://www.youtube.com/watch?v=RnR1VQVzGts&feature=youtu.be V I D E O
  13. 13. 15©2016 Strategere Consulting 15 Forewords Rob Carter – CIO, FedEx Filippo Passerini-CIO, P&G 15
  14. 14. 16©2016 Strategere Consulting 16©2016 Strategere Consulting How Strategic is Your IT Organization? 16 Is There A Common Process CIOs Use To Transform into a Strategic IT Organization ? How Can I Measure the Strategic Maturity of My IT Organization?
  15. 15. 17©2016 Strategere Consulting 17 17 Value Strategic IT Organization Transformation Phases Time 4. Leverage Technologies Strategically to Innovate Value 2. Focus on User Experience, and Improve Business Skills of IT Personnel 3. Implement Initiatives to Improve Processes/Services 1. Deliver Commodity and Business Services Exceptionally Well
  16. 16. 18©2016 Strategere Consulting 18©2016 Strategere Consulting How Strategic is Your IT Organization? 25 50 75 100 25 50 75 100 0 Tactical Focus Inefficient Delivery Strategic Value Delivered Inefficiently Tactical Focus Efficient Delivery 18 Strategic Value Delivered Efficiently 1818 • ? • ? Tactical Business Value$ Strategic EfficientInefficient IT Efficiency
  17. 17. 19©2016 Strategere Consulting 19 Value Time 4. Leverage Technologies Strategically to Innovate Value 2. Focus on User Experience and Improve Business Skills of IT Personnel 1. Deliver Commodity and Business Services Exceptionally Well Focus Area 3. Implement Initiatives to Improve Processes/Services
  18. 18. 20©2016 Strategere Consulting 20©2016 Strategere Consulting Strategic IT Competencies and Skills ? 20 How Can I Measure the Strategic Maturity of My IT Organization’s Competencies and Skills? What are The Strategic IT Competencies and Skills of a IT Organization?
  19. 19. 21©2016 Strategere Consulting 21 How To Measure Competencies & Skills Need to Improve Application of Knowledge and Skills Continuous Improvement Drives Additional Outcomes Improve Business Knowledge and Skills 15-35% 5-15% Greatest Opportunity to Create Value Outcomes 25-50% 15-35% 12.5 25 0 12.5 25 • ? • ? OptimizedInefficient Applying Skills for Business Outcomes Skill Knowledge Low Value Cost Center Valued Business Partner
  20. 20. 22©2016 Strategere Consulting 2222 Strategic IT Leader Business Competencies And Skills
  21. 21. 23©2016 Strategere Consulting 2323 BUSINESS KNOWLEDGE (Business Awareness Skills) Strategic IT Organization Competencies and Skills Framework TECHNOLOGY PROWESS (Strategic Technology Skills) MARKET KNOWLEDGE (Strategic Product/Market Skills)CROSS DIMENSION COMPETENCIES ©2016 Strategere Consulting 23
  22. 22. 24©2016 Strategere Consulting 2424 BUSINESS KNOWLEDGE (Business Awareness Skills) • Agency Strategy • Opportunities • Process Centric Strategic IT Organization Competencies and Skills Framework
  23. 23. 25©2016 Strategere Consulting 25 BUSINESS KNOWLEDGE
  24. 24. 26©2016 Strategere Consulting 2626 BUSINESS KNOWLEDGE (Business Awareness Skills) • Agency Strategy • Opportunities • Process Centric Strategic IT Organization Competencies and Skills Framework MARKET KNOWLEDGE (Strategic Product/Market Skills) • Product Knowledge • Industry Insight • Competitive Landscape
  25. 25. 27©2016 Strategere Consulting 27 MARKET KNOWLEDGE
  26. 26. 28©2016 Strategere Consulting 2828 TECHNOLOGY PROWESS (Strategic Technology Skills) BUSINESS KNOWLEDGE (Business Awareness Skills) • Agency Strategy • Opportunities • Process Centric Strategic IT Organization Competencies and Skills Framework • Technology Strategy / Adaptability • Organization Agility • Strategic Project Capability MARKET KNOWLEDGE (Strategic Product/Market Skills) • Product Knowledge • Industry Insight • Competitive Landscape
  27. 27. 29©2016 Strategere Consulting 29 TECHNOLOGY PROWESS
  28. 28. 30©2016 Strategere Consulting 3030 BUSINESS KNOWLEDGE (Business Awareness Skills) • Agency Strategy • Opportunities • Process Centric Strategic IT Organization Competencies and Skills Framework TECHNOLOGY PROWESS (Strategic Technology Skills) • Technology Strategy / Adaptability • Organization Agility • Strategic Project Capability MARKET KNOWLEDGE (Strategic Product/Market Skills) • Product Knowledge • Industry Insight • Competitive Landscape • Vision Organization Culture •Leadership •Communication CROSS DIMENSION COMPETENCIES ©2016 Strategere Consulting 30
  29. 29. 31©2016 Strategere Consulting 3131 CROSS COMPETENCY
  30. 30. 33©2016 Strategere Consulting 33 Total Your Scores TOTAL SCORE ? ?
  31. 31. 34©2016 Strategere Consulting 34 Summary 2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel
  32. 32. 35©2016 Strategere Consulting 35 35 Value Strategic IT Organization Transformation Phases Time 4. Leverage Technologies Strategically to Innovate Value 2. Focus on User Experience, and Improve Business Skills of IT Personnel 3. Implement Initiatives to Improve Margin (Sales / Cost) 1. Deliver Commodity and Business Services Exceptionally Well
  33. 33. 36©2016 Strategere Consulting 3636 Assess Measure Identify
  34. 34. 37©2016 Strategere Consulting 3737 Strategic IT Organization- Transformation Plan ©2015 Strategere Consulting 37 Assess IT Strategic Maturity Develop Maturity Plan Obtain Insights and Enablers Identify Challenges/ Barriers/ Develop 12 Month Goal Assess the Strategic Maturity of Your IT Organization / Competencies and Skills of IT Personnel? Identify Where You Need to Be on the Maturity Grid Based Upon Your Company’s Competitive Profile Identify The Challenges / Barriers Preventing You from Improving Your Strategic IT Maturity Obtain Insights and Lessons Learned From Peers and Industry Thought Leaders Develop a Strategic IT Maturity / Competencies and Skills Plan
  35. 35. 38©2016 Strategere Consulting 3838 March 15-16, 2017 How to Assess, Measure, and Improve Business Competencies and Skills Organizational Assessment Tools Workshop Location: High Street 2:30-3:45
  36. 36. 39©2016 Strategere Consulting 39 Questions?
  37. 37. 40©2016 Strategere Consulting 40 Phil Weinzimer Pweinzimer@gmail.com Strategere Consulting 610 509 2583 www.strategere.com

×