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quot;This announcement from Microsoft is a breath of fresh air into Commerce Server's
image,quot; says Gartner research VP Gene Alvarez. “ InformationWeek, August 8, 2007
We Understand the Flow of Goods
Marketing/Brand
 Management
                  Marketing &
                    Brand
                   Agencies




Technology Dev
Driver of Change: Abundance
“A focus on cost-cutting and efficiency
has helped many organizations weather
the downturn, but this approach will
ultimately render them obsolete. Only
the constant pursuit of innovation can
ensure long-term success.”
- Daniel Muzyka, Dean, Sauder School of Business, Univ. of British Columbia
Acceleration
A Brief History of Economics




   Agricultural Age                    Information Age

                                                              Conceptual Age
                      Industrial Age            Source: Dan Pink, A Whole New Mind
“If you don’t like change, you’re going to like
irrelevance even less.”
- General Eric Shinseki, Chief of Staff. U. S. Army
“UPS used to be a trucking company with
technology. Now it’s a technology
company with trucks.”
- Forbes
The quot;Infolustquot; Trend
Multi-player Mobile Game
Mobile Augmented Reality
The Future
Augmented Reality to Guide Consumers Through
Complex Tasks
How to Engage and Improve Customer
Satisfaction
Mobile Becomes Ubiquitous
B2B Companies Using Web 2.0
web 2.0 reality in B2B

 tier                                            description                                examples
 hyped but                                       Immersive online experiences that          + wikis
                                                 require a high degree of socialization     + mobile
 seldom used                                     or specific technologies to make the       + viral video
                                                 most out of features and functions.        + social networks
                                                                                            + virtual worlds (e.g. Second Life)



 emerging                                        Integrated tools that add new media        + blogs
                                                 functionality; especially focused on the   + rss feeds
                                                 infusion of motion, sound and elective     + podcasts
                                                 participation.                             + video-on-demand
                                                                                            + distributed services



 everywhere                                      Established web tools entrenched in        + proprietary web sites
                                                 the day-to-day functions and               + email marketing
                                                 communications of companies.               + online advertising
                                                                                            + search engine optimization
                                                                                            + search engine marketing
                                                                                            + webinars

 Source: 2007 Survey of National Advertisers and BtoBOnlinecom
Multi/Cross Channel




Linked




              Forrester - February 2008 “B2B CMO Investment Priorities For 2008”
An Example
The Imperatives
User Experience
                                             User Experience




                  DATA                    MAGIC


                         Business Logic
How do you go about innovating,
anyway?
For site designers




For developers and architects
For your shoppers and purchasers



For merchandisers & marketers




For IT professionals
* These items are technically not Web Parts, but they use SharePoint controls and are available in the Default site or can be integrated into other sites.
“Mobile”         Contemporary
             Template           Template          Custom UX:
                      “Color-                 Customize Web Parts
                    Neutral”                           OR
                                                                         Live!
   Site             Template                    Direct to CS2009       Services
Templates                                    Commerce Foundation

                      Commerce                                                    Commerce Server 2009
                     Server 2009                                                  SharePoint Commerce
                    Default Web Site*                                                   Services*
                                                                                        Site Management
                                                                                         Channel Mgmt
                                                                                       Presentation Mgmt
                   Commerce Server 2009 Web                                            Information Mgmt
                            Parts                                                            Workflow
                  E.g.: Shopping, Checkout, Profile, …

Commerce                  Commerce Server 2009 Multi-Channel
  Server                       Commerce Foundation                                 Commerce Server
IT Pro and                 Unified run-time calling model, meta data
 Designer                                                                              Business
                                    Multi-Channel Awareness
   Tools         Custom     Core e-Commerce Shopping Features                      Management Tools
                  Logic
                                                                                  Catalog Manager, Marketing
                           Commerce Server Core Systems                           Manager, Customer & Order
                 Catalog, Orders, Profiles, Marketing, Analytics, Staging, W
                                                                                           Manager
                              eb Services, BizTalk Adaptors

                                                                               * SharePoint installation required   38
39
points
Mobile
               Web Browser                                                      Etc...
                                                  Application
               Presentation Tools                Presentation Tools



Presentation
                                                  Public API



                                                     Broker


                                                Operation
Application
                 Operation




                                    Operation




                                                            Operation




                                                                        Operation
                 Sequence




                                    Sequence




                                                            Sequence




                                                                        Sequence
    CS
    Sub
  Systems




Data                                                                     Cloud
                  SQL Server
                                                                        Services
var productQuery = new Query<CommerceEntity>(“Product”);

productQuery.Properties.Add(“Id”);
productQuery.Properties.Add(“DisplayName”);

productQuery.SearchCriteria.Model.Properties.Add(“Id”, “1243”);
productQuery.SearchCriteria.Model.Properties.Add(“CatalogId”,”Adventure
Works Catalog”);

Response response =
OperationServiceAgent.ProcessRequest(requestContext, productQuery.ToReques
t())
Web Parts:Customization – XSL Transforms
                                                            Multi-
                               SharePoint                  Channel
                                  Site                    Foundation




                                                                          Results
                                      Query




                                                                  Query
                               HTML
                                      Product Query
                                        Web Part




                                                     Properties
                                              HTML
                                   XSLT
                                                         Product
                                  Templat
                                                          XML
                    Template        e
                    Document
                     Library
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
     conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
                                 MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
     conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
                                 MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Creating a "Next Generation" E-Commerce Experience

  • 1.
  • 2.
  • 3.
  • 4. quot;This announcement from Microsoft is a breath of fresh air into Commerce Server's image,quot; says Gartner research VP Gene Alvarez. “ InformationWeek, August 8, 2007
  • 5. We Understand the Flow of Goods
  • 6. Marketing/Brand Management Marketing & Brand Agencies Technology Dev
  • 7.
  • 8. Driver of Change: Abundance
  • 9. “A focus on cost-cutting and efficiency has helped many organizations weather the downturn, but this approach will ultimately render them obsolete. Only the constant pursuit of innovation can ensure long-term success.” - Daniel Muzyka, Dean, Sauder School of Business, Univ. of British Columbia
  • 10. Acceleration A Brief History of Economics Agricultural Age Information Age Conceptual Age Industrial Age Source: Dan Pink, A Whole New Mind
  • 11. “If you don’t like change, you’re going to like irrelevance even less.” - General Eric Shinseki, Chief of Staff. U. S. Army
  • 12. “UPS used to be a trucking company with technology. Now it’s a technology company with trucks.” - Forbes
  • 14.
  • 15.
  • 17.
  • 19. The Future Augmented Reality to Guide Consumers Through Complex Tasks
  • 20. How to Engage and Improve Customer Satisfaction
  • 22. B2B Companies Using Web 2.0 web 2.0 reality in B2B tier description examples hyped but Immersive online experiences that + wikis require a high degree of socialization + mobile seldom used or specific technologies to make the + viral video most out of features and functions. + social networks + virtual worlds (e.g. Second Life) emerging Integrated tools that add new media + blogs functionality; especially focused on the + rss feeds infusion of motion, sound and elective + podcasts participation. + video-on-demand + distributed services everywhere Established web tools entrenched in + proprietary web sites the day-to-day functions and + email marketing communications of companies. + online advertising + search engine optimization + search engine marketing + webinars Source: 2007 Survey of National Advertisers and BtoBOnlinecom
  • 23. Multi/Cross Channel Linked Forrester - February 2008 “B2B CMO Investment Priorities For 2008”
  • 26.
  • 27. User Experience User Experience DATA MAGIC Business Logic
  • 28.
  • 29.
  • 30.
  • 31. How do you go about innovating, anyway?
  • 32.
  • 33.
  • 34.
  • 35. For site designers For developers and architects
  • 36. For your shoppers and purchasers For merchandisers & marketers For IT professionals
  • 37. * These items are technically not Web Parts, but they use SharePoint controls and are available in the Default site or can be integrated into other sites.
  • 38. “Mobile” Contemporary Template Template Custom UX: “Color- Customize Web Parts Neutral” OR Live! Site Template Direct to CS2009 Services Templates Commerce Foundation Commerce Commerce Server 2009 Server 2009 SharePoint Commerce Default Web Site* Services* Site Management Channel Mgmt Presentation Mgmt Commerce Server 2009 Web Information Mgmt Parts Workflow E.g.: Shopping, Checkout, Profile, … Commerce Commerce Server 2009 Multi-Channel Server Commerce Foundation Commerce Server IT Pro and Unified run-time calling model, meta data Designer Business Multi-Channel Awareness Tools Custom Core e-Commerce Shopping Features Management Tools Logic Catalog Manager, Marketing Commerce Server Core Systems Manager, Customer & Order Catalog, Orders, Profiles, Marketing, Analytics, Staging, W Manager eb Services, BizTalk Adaptors * SharePoint installation required 38
  • 39. 39
  • 41. Mobile Web Browser Etc... Application Presentation Tools Presentation Tools Presentation Public API Broker Operation Application Operation Operation Operation Operation Sequence Sequence Sequence Sequence CS Sub Systems Data Cloud SQL Server Services
  • 42. var productQuery = new Query<CommerceEntity>(“Product”); productQuery.Properties.Add(“Id”); productQuery.Properties.Add(“DisplayName”); productQuery.SearchCriteria.Model.Properties.Add(“Id”, “1243”); productQuery.SearchCriteria.Model.Properties.Add(“CatalogId”,”Adventure Works Catalog”); Response response = OperationServiceAgent.ProcessRequest(requestContext, productQuery.ToReques t())
  • 43.
  • 44.
  • 45.
  • 46. Web Parts:Customization – XSL Transforms Multi- SharePoint Channel Site Foundation Results Query Query HTML Product Query Web Part Properties HTML XSLT Product Templat XML Template e Document Library
  • 47.
  • 48.
  • 49. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
  • 50. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.