Restaurant workflow from greeting to payment

•

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GoLeanSixSigma.com

Full Length As Is Map of process at Bahama Bistro.

Business

NO
Y
YES
YES
NO
NO
YES
Customer
Host
Server
Chef
Cashier
Greet
Customer
Customer
Arrives
Ask How
Many In Party
Greet and
Take Order
Order a Drink
Fetch Drink
Order
Receive Lunch
Order
Is There a
Wait?
Note and
Give Time
Estimate
Call Customer
When Ready
Seat
Customer
Place Menus
on Table
Deliver Drink
Order
Ask for Lunch
Order
Order
Lunch
Drop Lunch
Order to
Kitchen
Gather
Ingredients
Prepare the
Meal
Need
Cooking?
Cook the
Meal
Plate the
Meal
Place Meal In
Pick-up Area
Pick Up Meal
From Kitchen
Deliver Meal
to Customer
Receive
Lunch
Dessert
Desired?
Order Dessert
Drop Dessert
Order to
Kitchen
Prepare the
Dessert
Plate the
Dessert
Place Dessert
In Pick-up
Area
Pick Up
Dessert From
Kitchen
Deliver
Dessert to
Customer
Receive
Dessert
Check On
Customer
Finish Meal
Deliver Check
Walk to
Cashier and
Pay
Process
Payment
Leave
Bahama Bistro
Process
Ends

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