http://bit.ly/1clmLDG, Community managers are constantly translating between customers, product team, and marketing speak. Join us to learn the best practices for working cross-functionally, especially with development teams.

1. Strut your Style: Customizing your
Get Satisfaction Community
Peppe Ragusa
Launch Director
Michelle Glauser
Customer Success Engineer
@getsatisfaction
#GetSuccess

2. @getsatisfaction 2 #GetSuccess @Your Twitter Handle
! Brand your community by applying custom header,
footer and background of your community pages
! Incorporate navigation elements to have seamless
transitions from your website to the community, and
vice versa
! Adjust elements of the UI that are not configurable:
– Hide certain topic types (questions/ideas/problems/praise)
– Rename specific labels (e.g.“customer” -> “member”)
! Implement new Integrations
Full Customization

3. @getsatisfaction 3 #GetSuccess @Your Twitter Handle
! Feature Available on Small Business Pro and some
Enterprise Plans
! ….
Full Customization

4. @getsatisfaction 4 #GetSuccess @Your Twitter Handle
! Add HTML/CSS/Javascript in your admin section:
Customization - how
<style>

5. @getsatisfaction 5 #GetSuccess @Your Twitter Handle
! getsatisfaction.com/devcommunity
Customization - examples

6. @getsatisfaction 6 #GetSuccess @Your Twitter Handle
http://pinterest.com/getsatisfaction/enterprise-showcase
Our Pinterest board

7. @getsatisfaction 7 #GetSuccess @Your Twitter Handle
! Total in-brand experience
Header - Background

8. @getsatisfaction 8 #GetSuccess @Your Twitter Handle
! Spotlight your popular products
Products placement

9. @getsatisfaction 9 #GetSuccess @Your Twitter Handle
! Display a banner with the latest company update!
Announcement banner

10. @getsatisfaction 10 #GetSuccess @Your Twitter Handle
! Search external sources!
Federated search

11. @getsatisfaction 11 #GetSuccess @Your Twitter Handle
! Brand the favicon!
Customization - examples

12. @getsatisfaction 12 #GetSuccess @Your Twitter Handle
! Highlight your most active users!
Customization - examples

13. @getsatisfaction 13 #GetSuccess @Your Twitter Handle
! I only want praise!
Hiding topic types

14. @getsatisfaction 14 #GetSuccess @Your Twitter Handle
! Encourage tagging!
Improve categorization

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! Fancify titles!
Employee – Champion titles

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! Encourage engagement!
“Subscribe” button

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! Gamify your community!
Badgeville integration
AMAZING!!!

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! Tile, label
Facebook app customization

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Questions
Answers.