Gerry McGovern
8 SlideShares 26 Followers
Personal Information
Unternehmen/Arbeitsplatz
Ireland Ireland
Beruf
CEO, Founder
Branche
Technology / Software / Internet
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Gerry has developed Top Tasks Management, a research methodology that helps large organizations better understand the most important needs of their customers and employees, and then optimize the performance of these needs / tasks. Top Tasks is used by organizations such as Google Search, Microsoft, Cisco, VMware, IBM, and NetApp. Gerry has written five books on how the Web has facilitated the rise of customer power. His fifth book, The Stranger’s Long Neck, focuses on explaining the methods for identifying and measuring the performance of customer top tasks. The Irish Times described Gerry as one of five visionaries who have had a major impact on the development of the Web. He has appe.
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customer experience user experience ux usability cx information architecture navigation design student experience digital strategy collaboration content marketing web design top tasks design management online self-service content strategy content
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Präsentationen

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Self service content principles: Gerry McGovern @ ConfabEU 2014

Vor 9 Jahren • 2374 Aufrufe

Designing for trust intersection 2015 gerry mc govern

Vor 9 Jahren • 1665 Aufrufe

Gerry McGovern: Top tasks an event apart 2015

Vor 8 Jahren • 1808 Aufrufe

Decline of trust, rise of anti-marketing

Vor 6 Jahren • 5157 Aufrufe

Multidisciplinary Content collaboration is the future: Confab 2018

Vor 5 Jahren • 880 Aufrufe

Putting current students first

Vor 5 Jahren • 765 Aufrufe

Intuitive navigation An Event Apart 2018

Vor 5 Jahren • 535 Aufrufe

Customer obsessed professional

Vor 4 Jahren • 81 Aufrufe
Personal Information
Unternehmen/Arbeitsplatz
Ireland Ireland
Beruf
CEO, Founder
Branche
Technology / Software / Internet
Info
Gerry has developed Top Tasks Management, a research methodology that helps large organizations better understand the most important needs of their customers and employees, and then optimize the performance of these needs / tasks. Top Tasks is used by organizations such as Google Search, Microsoft, Cisco, VMware, IBM, and NetApp. Gerry has written five books on how the Web has facilitated the rise of customer power. His fifth book, The Stranger’s Long Neck, focuses on explaining the methods for identifying and measuring the performance of customer top tasks. The Irish Times described Gerry as one of five visionaries who have had a major impact on the development of the Web. He has appe.
Tags
customer experience user experience ux usability cx information architecture navigation design student experience digital strategy collaboration content marketing web design top tasks design management online self-service content strategy content
Mehr anzeigen