Psychological safety - How to become a team that learns

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What is the difference between teams that learn from mistakes and success and those that do not? What does it take to create an environment that allows team members to develop on a professional and personal level?

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Psychological safety - How to become a team that learns

  1. 1. How to become a team that learns Georg Sorst CTO FINDOLOGIC
  2. 2. We build software Every project is a new challenge Unclear requirements New technologies We need to learn all the time
  3. 3. Do you work in a team? Can you ask questions? Can you give feedback? Can you take risks?
  4. 4. Or just get the job done?
  5. 5. Feeling safe?
  6. 6. NO ONE WANTS TO LOOK: IGNORANT INCOMPETENT INTRUSIVE NEGATIVE Thanks to Amy C. Edmondson, Harvard Business School
  7. 7. NO ONE WANTS TO LOOK: IGNORANT INCOMPETENT INTRUSIVE NEGATIVE IT’S EASY TO MANAGE! DON’T ASK QUESTIONS DON’T ADMIT WEAKNESS OR MISTAKE DON’T OFFER IDEAS DON’T CRITIQUE THE STATUS QUO Thanks to Amy C. Edmondson, Harvard Business School
  8. 8. Psychological Safety
  9. 9. Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.
  10. 10. Psychological Safety ↓ ? ↓ Better results
  11. 11. Psychological Safety ↓ More learning ↓ Better results
  12. 12. Not execution, but learning challenge Learning is not a goal, but a process
  13. 13. No psychological safety No constructive feedback No questions No learning Everyone on their own
  14. 14. According to Google:
  15. 15. But how?
  16. 16. Positive experiences ↓ Time ↓ Trust ↓ Psychological Safety
  17. 17. Lead by example
  18. 18. 1. Acknowledge your own fallibility 2. Ask questions, modell curiosity 3. Foster collaboration 4. Emphasize excellence 5. Explain your decisions 6. Include team in decision making 7. Be available and welcoming 8. Be supportive and coaching-oriented 9. Engage in personal conversation 10. Spread the love
  19. 19. Is it a matter of finding the right point on a balance beam? PSYCHOLOGICAL SAFETY ACCOUNTABILITY Psychological Safety vs. Accountability? Thanks to Amy C. Edmondson, Harvard Business School
  20. 20. Clear, compelling team goal Create a better product together Everyone contributes to success Experience success
  21. 21. Fail often Fail controlled Learn from failure
  22. 22. high low low high MOTIVATION & ACCOUNTABILITY PSYCHOLOGICAL SAFETY Apathy Zone Comfort Zone Learning Zone Anxiety Zone Thanks to Amy C. Edmondson, Harvard Business School
  23. 23. Scrum
  24. 24. Planning Poker Give feedback Discuss ideas
  25. 25. Scrum Master Enable team to succeed
  26. 26. Code Reviews, XP Work together Learn together Build trust
  27. 27. Retrospektive This is a safe place
  28. 28. THANKS g.sorst@findologic.com @piefke_schorsch

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