2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
Crucial Confrontations Overview
1. T R A I N I N G O V E R V I E W
W H AT YO U ’ L L L E A R N
Skills taught in this training deliver significant
Ensure Accountability and Execution
improvements in areas such as: With a Proven Step-by-Step Process
1. Productivity—deal with violations before Every team and organization faces disappointment. A coworker misses a deadline, a
they escalate into chronic problems. team sets expectations only to fall far short of the goal, or a direct report just plain
2. Performance—discuss deviations without behaves badly. Too often, we rely on one
generating defensiveness or resentment. another for results only to let each other down.
We make promises and break them—and bad
3. Change Management—eliminate resistance
things happen.
by replacing fear and uncertainty with
genuine motivation. Based on more than two decades of research,
4. Teamwork—hold everyone accountable to Crucial Confrontations training asserts
the same standards, replacing jealousy and one thing: if you can replicate the skills of
inequity with justice and unity. top performers and effectively hold others
accountable, your whole world changes
5. Quality—discuss challenges and barriers
(everything from productivity to teamwork to
in a way that yields creative and supported
improved relationships).
solutions.
Crucial Confrontations training teaches
6. Relationships—confront broken promises or
individuals and teams how to willingly
violated expectations in a way that solves the
and effectively speak up when others let Crucial Confrontations training teaches
problem while strengthening the relationship.
them down—no matter power, position, or this model for resolving gaps in execution,
7. Safety—nurture safe practices by knowing temperament—enhancing accountability, performance, and accountability.
which infractions to confront and how to improving performance and ensuring
confront them. execution each and every time. These skills inevitably produce rapid, sustainable, and
wide-reaching changes in the results you care about the most.
Change your world by making Crucial Confrontations skills your best practices.
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